Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description: Senior Manager Facilities
Location: Hyderabad
Department: Facilities Management
Reports To: Regional Facilities Director / Account Director
Position OverviewWe are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.
Key ResponsibilitiesCity Operations LeadershipLead and coordinate all facilities operations across client Hyderabad's two premier locations
Serve as the single point of accountability for city-wide facilities performance
Ensure seamless service delivery and operational consistency between both sites
Develop city-specific strategies aligned with client global and regional objectives
Drive standardization of processes, procedures, and service quality across locations
Soft Services Management & ExpertisePrimary Focus: Lead comprehensive soft services operations including: Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordination
Hard Services Oversight & CoordinationSecondary Responsibility: Manage and coordinate hard services through technical teams: HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordination
Team Leadership & DevelopmentManage diverse facilities teams across both locations (20-30+ staff members)
Lead Soft Services Managers, Hard Services Coordinators, and operational staff
Develop and mentor Assistant Facilities Managers and team leaders
Conduct performance management, career development, and succession planning
Foster cross-functional collaboration between soft and hard services teams
Implement training programs focused on service excellence and technical competency
Client Partnership & Service ExcellenceServe as primary facilities contact for client Hyderabad leadership
Build and maintain strong relationships with business stakeholders
Conduct regular client reviews, satisfaction surveys, and feedback sessions
Manage service level agreements and performance metrics
Lead client engagement initiatives and workplace experience programs
Operational Excellence & Quality ManagementEstablish and maintain service quality standards across all service lines
Implement continuous improvement initiatives and best practices
Manage vendor relationships, contracts, and performance monitoring
Ensure compliance with safety, security, and regulatory requirements
Lead emergency response procedures and business continuity planning
Drive cost optimization while maintaining service quality
Required QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field
12+ years of facilities management experience with strong soft services background
5+ years in senior leadership roles managing multi-service operations
Proven experience with large corporate clients (financial services preferred)
Experience managing integrated soft and hard services teams
Core CompetenciesSoft Services Expertise (Primary)
Deep knowledge of housekeeping operations, standards, and best practices
Experience in food services management and catering operations
Understanding of security services and access control systems
Expertise in guest services, reception, and concierge operations
Knowledge of landscaping, grounds maintenance, and environmental services
Hard Services Capability (Secondary)
Working knowledge of building systems and MEP services
Understanding of preventive maintenance programs and asset management
Ability to coordinate with technical teams and engineering professionals
Basic knowledge of building automation and facility technologies
Experience in managing capital projects and renovations
Leadership & Management Skills
Exceptional people management and team development capabilities
Strong business acumen and P&L management experience
Excellent communication and stakeholder management skills
Crisis management and problem-solving expertise
Change management and process improvement experience
Technical SkillsProficiency in facilities management software (CAFM/IWMS)
Knowledge of workplace technologies and smart building systems
Strong analytical skills and data-driven decision making
Understanding of sustainability practices and green operations
Familiarity with local regulations and compliance requirements
Key Performance IndicatorsClient satisfaction scores and service excellence metrics
Soft services quality standards and performance benchmarks
Overall operational efficiency and cost management
Team engagement, retention, and development metrics
Safety and compliance performance across all services
Vendor performance and contract optimization results
Budget adherence and cost per square foot optimization
Preferred BackgroundHotel/Hospitality Management with corporate facilities experience
Corporate Facilities Management with strong soft services focus
Integrated Facilities Management with multi-service expertise
Financial Services or similar corporate environment experience
Compensation & BenefitsCompetitive salary package commensurate with experience
Performance-based incentives and annual bonuses
Comprehensive health and wellness benefits
Professional development and certification support
JLL career advancement opportunities
Location & Working ConditionsPrimary base in Hyderabad with regular presence at both locations
Flexibility for regional travel as required
24/7 availability for emergency response and critical situations
Occasional travel to other JLL/client locations for best practice sharing
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
