Sr. Collections Manager

Job Description

Job Title: Collections Manager Department: Finance & Accounts Location: Euronics Industries Private Limited, Gurgaon. Reports To: CFO / Finance Head. Experience: 7–10 years in B2B Receivables or Collections, 4 years in leadership role. Team Handling: Yes (Team of 6–8 members) Role Overview: The Collections Manager will be responsible for overseeing and streamlining the entire accounts receivable process. This includes managing collections from large enterprise accounts, government portals, and project-based clients. The goal is to ensure timely collections , reduce DSO (Days Sales Outstanding), and improve overall cash flow. Key Responsibilities: 🧾 Receivables Management Monitor aging reports and follow up with clients for timely payments. Categorize and manage receivables across portal-based clients , large enterprise clients , and small ticket customers . Resolve payment disputes and deductions in coordination with sales, service, and finance teams. 🤝 Client Coordination & Relationship Build strong relationships with customer finance teams to ensure prompt payments. Ensure all supporting documentation (POs, invoices, delivery proofs) is shared in a timely and compliant manner. 📊 Reporting & Reviews Prepare weekly dashboards and collection forecasts. Highlight overdue accounts, risk customers, and recovery action plans. Present monthly MIS to management with clear actionables. 🛠️ Process Optimization Automate reminders and collection workflows in the ERP/CRM system. Ensure proper documentation and ledger reconciliation. Work with internal teams (Sales, Dispatch, Accounts) to remove collection blockers. 👥 Team Management Lead, train, and monitor a team of collection executives. Allocate targets and monitor team KPIs regularly. ⚖️ Compliance & Credit Control Adhere to company credit policy and suggest credit limits based on customer history. Coordinate with legal teams for initiating recovery action in case of chronic defaulters. Key KPIs: DSO Reduction % Collections vs Target % Overdue Receivables (30, 60, 90+ days) Reconciliation Closure Time Collection Dispute Resolution Time Customer Satisfaction (Finance Touchpoint) Qualifications: Bachelor's degree in Finance/Accounting. Proven experience in collections and receivables in a B2B environment Proficiency in Tally, Excel, and CRM tools. Strong negotiation and communication skills. Show more Show less