Sr. Collections Manager

Job Title: Collections Manager

Department:

Location:

Reports To:

Experience:

Team Handling:

Role Overview:

ensure timely collections

Key Responsibilities:

🧾 Receivables Management

• Monitor aging reports and follow up with clients for timely payments.
• 
  
• Categorize and manage receivables across

  portal-based clients

  ,

  large enterprise clients

  , and

  small ticket customers

  .
• 
  
• Resolve payment disputes and deductions in coordination with sales, service, and finance teams.

🤝 Client Coordination & Relationship

• Build strong relationships with customer finance teams to ensure prompt payments.
• 
  
• Ensure all supporting documentation (POs, invoices, delivery proofs) is shared in a timely and compliant manner.

📊 Reporting & Reviews

• Prepare weekly dashboards and collection forecasts.
• 
  
• Highlight overdue accounts, risk customers, and recovery action plans.
• 
  
• Present monthly MIS to management with clear actionables.

🛠️ Process Optimization

• Automate reminders and collection workflows in the ERP/CRM system.
• 
  
• Ensure proper documentation and ledger reconciliation.
• 
  
• Work with internal teams (Sales, Dispatch, Accounts) to remove collection blockers.

👥 Team Management

• Lead, train, and monitor a team of collection executives.
• 
  
• Allocate targets and monitor team KPIs regularly.

⚖️ Compliance & Credit Control

• Adhere to company credit policy and suggest credit limits based on customer history.
• 
  
• Coordinate with legal teams for initiating recovery action in case of chronic defaulters.

Key KPIs:

• DSO Reduction
• 
  
• % Collections vs Target
• 
  
• % Overdue Receivables (30, 60, 90+ days)
• 
  
• Reconciliation Closure Time
• 
  
• Collection Dispute Resolution Time
• 
  
• Customer Satisfaction (Finance Touchpoint)

Qualifications:

• Bachelor's degree in Finance/Accounting.
• 
  
• Proven experience in collections and receivables in a

  B2B environment

• 
  
• Proficiency in

  Tally, Excel, and CRM tools.

• 
  
• Strong negotiation and communication skills.