SQL Database Administrator

Position: Job Title:

Location:

Position Overview

We are seeking a Support Manager – SQL & Monitoring with strong expertise in SQL,

Dynatrace, Nagios, ELK,

background. This role is highly process-driven, requiring a strong focus on service reliability, proactive monitoring, issue resolution, and stakeholder communication.

The Support Manager will oversee system monitoring, data integrity, and support operations while ensuring smooth functioning of our healthcare analytics platform. You will lead a support team, drive process improvements, and collaborate closely with engineering, product, and client-facing teams to ensure high system availability and customer satisfaction.

Key Responsibilities

 SQL & Data Management

o Lead support in managing SQL queries, stored procedures, and database troubleshooting.

o Perform root cause analysis for SQL-related issues, ensuring data accuracy and consistency.

o Support ETL and data flow validation for analytics and reporting needs.

 Monitoring & Performance Management

o Implement and manage monitoring tools (Dynatrace, Nagios, ELK, or equivalent) to

proactively identify issues.

o Track system health, uptime, and application performance with timely alerts and escalation.

o Define dashboards, thresholds, and automated alerts for end-to-end monitoring.

 Incident & Problem Management

o Manage incident response and escalations, ensuring minimal downtime and prompt

resolution.

o Collaborate with development/infra teams for bug fixes, patches, and long-term solutions.

o Document incident trends and drive root cause analysis with preventive actions.

 Process & Governance

o Establish best practices for support processes, SLAs, and escalation protocols.

o Maintain structured documentation for issues, resolutions, and knowledge base articles.

o Ensure compliance with data governance, security, and healthcare regulations.

 Stakeholder Management

o Act as the point of contact for critical support escalations.

o Build a strong feedback loop with engineering/product teams to improve system stability.

 Team Leadership

o Lead, mentor, and train support engineers in SQL troubleshooting and monitoring best

practices.

o Foster a process-oriented, collaborative support culture with continuous improvement

mindset.

Qualifications & Skills

 Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

 Proven experience (8+ years) in SQL and database management (Oracle, SQL Server, MySQL,

PostgreSQL).

 Strong expertise in monitoring/observability tools (Dynatrace, Nagios, ELK stack, etc.).

 Good understanding of Revenue Cycle Management (RCM), Practice Management Systems,

and healthcare workflows.

 Experience in incident, problem, and change management processes with measurable SLA

adherence.

 Knowledge of ETL workflows, data quality, and performance optimization.

 Familiarity with cloud databases (AWS RDS, Azure SQL, etc.) and modern monitoring frameworks.

 Strong communication and stakeholder management skills.

 Leadership experience in managing support/operations teams in a process-driven environment.