Sports Centre Manager

Job Description

Job Title: Sports Centre Manager Timing - According to the need of the centre Location: Bangalore Reports To: Operations Executive Employment Type: Full-time Compensation : 3LPA - 4.2 LPA Job Overview: As a Centre Manager at Scooled, you will be responsible for overseeing the day-to-day operations of the entire facility, ensuring the highest standards of customer service, facility maintenance, and team management. You will play a pivotal role in hiring and training team members to maintain highest customer satisfaction, and ensuring the smooth running of all the operations at the centre. Key Responsibilities: 1. Operational Management Oversee daily operations of the entire sports facilitiy (swimming, pickleball, football). Train & Implement & Improve SOPs for front-desk, coach operations, facility maintenance, people safety, and customer service. Manage shift schedules, operational checklists, and ensure adherence to timelines. Optimize resource allocation to ensure maximum efficiency and service quality. 2. Team Leadership & Human Resource Coordination Assist in Hiring, training and manage team members across coach operations, facility maintenance, housekeeping, and front desk roles. Set & achieve targets for KPIs and performance metrics for the centre. Foster a culture of accountability, growth, and professionalism. Conduct regular team huddles, one-on-ones, and training sessions. 3. Customer Experience & Member Retention Act as the face of the facility – engaging with customers, resolving issues proactively, and ensuring feedback is collected and acted upon. Implement systems to monitor and improve customer satisfaction. Manage escalations and maintain a visible leadership presence during peak hours. 4. Facility Maintenance & Safety Compliance Conduct regular inspections of the entire sports facilitiy, common areas, and amenities. Coordinate with vendors for equipment servicing, AMC contracts, and cleanliness. Ensure safety protocols, emergency response processes, and hygiene standards are rigorously followed. 5. Revenue Growth & Marketing Initiatives Help design and execute local marketing strategies in collaboration with the marketing team. Promote membership plans, rental packages, tournaments, and group bookings. Ideate and execute events, workshops, leagues, and seasonal campaigns to boost engagement in coordination with the Operations executive. Assist the operations executive in identifying and strategizing for local partnerships and corporate tie-ups to increase revenue streams. 6. Reporting, Analysis & Coordination Maintain dashboards and MIS reports for enrollment, revenue, footfall, staff performance, and expenses. Present weekly updates during internal review meetings, highlighting performance by sport and function. Liaise with senior leadership and provide data-driven recommendations for improvement. Key Skills & Attributes Strong leadership and team management abilities. Operational and customer service excellence. Business acumen with an entrepreneurial mindset. Ability to work under pressure and solve problems independently. Strong communication and stakeholder management skills. Detail-oriented with a focus on execution and follow-through. Show more Show less