Centre Manager

Job Description

Job Title: Centre Manager Timing - According to the need of the centre Location: Bangalore Reports To: Operations Executive Employment Type: Full-time Job Overview: As a Centre Manager at Scooled, you will be responsible for overseeing the day-to-day operations of the entire facility, ensuring the highest standards of customer service, facility maintenance, and team management. You will play a pivotal role in hiring and training team members to maintain highest customer satisfaction, and ensuring the smooth running of all the operations at the centre. Key Responsibilities: 1. Operational Management ● Oversee daily operations of the entire sports facilitiy (swimming, pickleball, football). ● Train & Implement & Improve SOPs for front-desk, coach operations, facility maintenance, people safety, and customer service. ● Manage shift schedules, operational checklists, and ensure adherence to timelines. ● Optimize resource allocation to ensure maximum efficiency and service quality. 2. Team Leadership & Human Resource Coordination ● Assist in Hiring, training and manage team members across coach operations, facility maintenance, housekeeping, and front desk roles. ● Set & achieve targets for KPIs and performance metrics for the centre. ● Foster a culture of accountability, growth, and professionalism. ● Conduct regular team huddles, one-on-ones, and training sessions. 3. Customer Experience & Member Retention ● Act as the face of the facility – engaging with customers, resolving issues proactively, and ensuring feedback is collected and acted upon. ● Implement systems to monitor and improve customer satisfaction. ● Manage escalations and maintain a visible leadership presence during peak hours. 4. Facility Maintenance & Safety Compliance ● Conduct regular inspections of the entire sports facilitiy, common areas, and amenities. ● Coordinate with vendors for equipment servicing, AMC contracts, and cleanliness. ● Ensure safety protocols, emergency response processes, and hygiene standards are rigorously followed. 5. Revenue Growth & Marketing Initiatives ● Help design and execute local marketing strategies in collaboration with the marketing team. ● Promote membership plans, rental packages, tournaments, and group bookings. ● Ideate and execute events, workshops, leagues, and seasonal campaigns to boost engagement in coordination with the Operations executive. ● Assist the operations executive in identifying and strategizing for local partnerships and corporate tie-ups to increase revenue streams. 6. Reporting, Analysis & Coordination ● Maintain dashboards and MIS reports for enrollment, revenue, footfall, staff performance, and expenses. ● Present weekly updates during internal review meetings, highlighting performance by sport and function. ● Liaise with senior leadership and provide data-driven recommendations for improvement. Key Skills & Attributes ● Strong leadership and team management abilities. ● Operational and customer service excellence. ● Business acumen with an entrepreneurial mindset. ● Ability to work under pressure and solve problems independently. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Evening shift Rotational shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Language: Kannada (Required) English (Required) Work Location: In person Expected Start Date: 15/06/2025