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Specialist, Service Demand Planning

3 - 5 years

4 - 9 Lacs

chennai

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

service planning governance monitoring risk support training pipeline flow transparency coordination communication management escalation integrity collaborative engineering analysis portfolio itil workflow tracking reporting devops servicenow jira sharepoint report

Work Mode

On-site

Job Type

Part Time

Job Description

Specialist Service Demand Planning

PRIMARY RESPONSIBILITIES

  • Manage the central demand intake process for Operations & Engineering.
  • Coordinate with demand requestors across business and technical departments to ensure submissions are complete and accurate.
  • Verify that requests meet defined Demand Criteria before submission to the O&E Demand Council.
  • Prepare and validate demands against minimum readiness checklists prior to board or departmental approval.
  • Facilitate reviews, ensuring gate criteria are met and appropriate stakeholders are engaged.
  • Serve as the primary coordinator for O&E demand governance forums.
  • Perform regular monitoring of demand records to ensure completeness, accuracy, and ownership.
  • Identify and address issues such as missing metadata, incorrect demand type classification, or stalled items.
  • Escalate unresolved or high-risk demands to the O&E Demand Council.
  • Support demand requestors and managers in assigning the correct demand type and providing required details.
  • Ensure critical information (requestor, sponsor, demand type, dependencies, etc.) is provided for decision-making.
  • Provide user training, guidance, and ongoing support for stakeholders engaged in the demand process.
  • Maintain a healthy, actionable demand pipeline by cleaning up backlogs and misrouted items.
  • Monitor overall demand flow to ensure transparency, accountability, and timely resolution.
  • Initiate corrective actions when issues are identified

COMPETENCIES

  • Organisational and coordination skills with attention to detail.
  • Capable of managing multiple tasks simultaneously and balancing different priorities.
  • Communication and stakeholder management abilities relevant to business and IT functions.
  • Analytical mindset for identifying inconsistencies, risks, or incomplete submissions.
  • Problem-solving and escalation abilities to maintain pipeline integrity and governance compliance.
  • Accountability and capacity for independent and collaborative work.

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree in Information Systems, Business Administration, Engineering, or a related field (or equivalent professional experience).
  • 3–5 years of experience in IT service management, business analysis, PMO, or demand management roles.
  • Familiarity with demand and portfolio management processes, ITIL, or governance frameworks preferred.
  • Experience working with cross-functional teams, stakeholders, and governance forums.
  • Proficiency in tools for demand/portfolio management, workflow tracking, and reporting (e.g.,Azure devops, ServiceNow, Jira, SharePoint, or similar).
  • Prior exposure to operations or engineering environments is an advantage

OTHER KEY REQUIREMENTS / COMMENTS

  • Proactive and professional attitude
  • Customer focused at every level
  • Ability to build and maintain strong relationships with team members, peers, and project stakeholders
  • Ability to deliver and report tangible improvements to systems under group responsibility

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