Solutions Architect - Industrial SaaS/ Enterprise Asset Management

Solution Architect – Industrial SaaS

customer-facing, delivery-aligned role

You will work hand-in-hand with Solution Consultants (domain experts), Implementation Leads, and Engineering to design resilient architectures, address adoption-blocking non-functional requirements, and drive enterprise-grade solution performance.

How You Will Make An Impact.

1. Business-First Problem Solving

• Act as the customer’s trusted technology advisor to diagnose and resolve roadblocks impacting adoption, reliability, or performance.
• Translate frontline pain (e.g., sync issues, latency, connectivity challenges, poor UX) into actionable technical and process resolutions.
• Lead RCA sessions to identify architecture or configuration issues slowing time-to-value.
• Ensure all solutions are designed to drive quantifiable business outcomes in

  safety, reliability, and cost take-out

  .

2. Architecture Leadership & NFR Ownership

• Own end-to-end architecture for customer implementations — including

  security, scalability, performance, and offline reliability

  .
• Define and validate NFRs: Wi-Fi resilience, offline sync strategy, SSO (SAML, OAuth2), API and integration architecture, and deployment models (public/private cloud).
• Partner with customer IT and engineering teams to ensure solution readiness and compliance with enterprise standards (SOC 2, GDPR, ISO 27001).
• Create detailed architecture artifacts: solution blueprints, data flow diagrams, API integration maps, and configuration matrices.

3. Adoption Acceleration & Value Realization

• Measure and drive improvements in

  crash-free sessions, sync reliability, latency, and uptime

  to ensure world-class user experience.
• Collaborate with Solution Consultants to link architecture quality with operational KPIs (e.g., PM/CM mix, backlog, schedule compliance).
• Participate in Executive SteerCo sessions to present technical risk mitigations, adoption progress, and reliability metrics.

4. Cross-Functional Leadership

• Serve as the bridge between

  Professional Services, Product Engineering, and Customer IT

  , ensuring fast issue resolution and proactive design governance.
• Provide hands-on technical mentorship to implementation consultants and engineers.
• Champion architecture governance across all customer programs, driving consistency and reusability.
• Collaborate with Product and Engineering to influence roadmap priorities through field-derived insights.

5. Continuous Improvement & CoE Contribution

• Contribute to the Solution Architecture Center of Excellence by developing design accelerators, troubleshooting frameworks, and NFR playbooks.
• Institutionalize best practices in reliability, performance tuning, and scalability.
• Support internal readiness initiatives and coach teams on architecture-driven delivery excellence.

What You Bring to the Team

• 8–15 years

  of experience in

  Industrial SaaS

  ,

  EAM

  , or

  Connected Worker Platforms

  (SAP PM, IBM Maximo, Oracle eAM, or Infor EAM).
• Proven expertise in designing

  cloud-native, mobile-first architectures

  with offline sync, API orchestration, and enterprise-grade security.
• Strong grasp of

  maintenance and reliability processes

  , and ability to translate them into digital solutions delivering tangible business value.
• Experience with

  AWS/Azure cloud services

  ,

  MuleSoft/Boomi/Logic Apps

  , and API testing tools (Postman, Swagger).
• Deep understanding of

  non-functional requirements

  — performance, scalability, data privacy, availability, and user experience.
• Exceptional problem-solving, troubleshooting, and analytical thinking with strong executive communication skills.
• Experience in

  Agile SaaS delivery models

  with distributed onshore/offshore teams.

Preferred Education & Certifications

• Bachelor’s or Master’s in

  Engineering, Computer Science, or Information Systems

  .
• Certifications preferred:

• AWS/Azure Solutions Architect

• TOGAF or equivalent architecture frameworks

• CMRP, CAMA

  , or equivalent reliability certification (highly valued)

• PMP or SAFe Agile