Solution Architect Industrial SaaS
customer-facing, delivery-aligned role
You will work hand-in-hand with Solution Consultants (domain experts), Implementation Leads, and Engineering to design resilient architectures, address adoption-blocking non-functional requirements, and drive enterprise-grade solution performance.
How You Will Make An Impact.
1. Business-First Problem Solving
- Act as the customer's trusted technology advisor to diagnose and resolve roadblocks impacting adoption, reliability, or performance.
- Translate frontline pain (e.g., sync issues, latency, connectivity challenges, poor UX) into actionable technical and process resolutions.
- Lead RCA sessions to identify architecture or configuration issues slowing time-to-value.
- Ensure all solutions are designed to drive quantifiable business outcomes in
safety, reliability, and cost take-out
.
2. Architecture Leadership & NFR Ownership
- Own end-to-end architecture for customer implementations including
security, scalability, performance, and offline reliability
. - Define and validate NFRs: Wi-Fi resilience, offline sync strategy, SSO (SAML, OAuth2), API and integration architecture, and deployment models (public/private cloud).
- Partner with customer IT and engineering teams to ensure solution readiness and compliance with enterprise standards (SOC 2, GDPR, ISO 27001).
- Create detailed architecture artifacts: solution blueprints, data flow diagrams, API integration maps, and configuration matrices.
3. Adoption Acceleration & Value Realization
- Measure and drive improvements in
crash-free sessions, sync reliability, latency, and uptime
to ensure world-class user experience. - Collaborate with Solution Consultants to link architecture quality with operational KPIs (e.g., PM/CM mix, backlog, schedule compliance).
- Participate in Executive SteerCo sessions to present technical risk mitigations, adoption progress, and reliability metrics.
4. Cross-Functional Leadership
- Serve as the bridge between
Professional Services, Product Engineering, and Customer IT
, ensuring fast issue resolution and proactive design governance. - Provide hands-on technical mentorship to implementation consultants and engineers.
- Champion architecture governance across all customer programs, driving consistency and reusability.
- Collaborate with Product and Engineering to influence roadmap priorities through field-derived insights.
5. Continuous Improvement & CoE Contribution
- Contribute to the Solution Architecture Center of Excellence by developing design accelerators, troubleshooting frameworks, and NFR playbooks.
- Institutionalize best practices in reliability, performance tuning, and scalability.
- Support internal readiness initiatives and coach teams on architecture-driven delivery excellence.
What You Bring to the Team
815 years
of experience in Industrial SaaS
, EAM
, or Connected Worker Platforms
(SAP PM, IBM Maximo, Oracle eAM, or Infor EAM).- Proven expertise in designing
cloud-native, mobile-first architectures
with offline sync, API orchestration, and enterprise-grade security. - Strong grasp of
maintenance and reliability processes
, and ability to translate them into digital solutions delivering tangible business value. - Experience with
AWS/Azure cloud services
, MuleSoft/Boomi/Logic Apps
, and API testing tools (Postman, Swagger). - Deep understanding of
non-functional requirements
performance, scalability, data privacy, availability, and user experience. - Exceptional problem-solving, troubleshooting, and analytical thinking with strong executive communication skills.
- Experience in
Agile SaaS delivery models
with distributed onshore/offshore teams.
Preferred Education & Certifications
- Bachelor's or Master's in
Engineering, Computer Science, or Information Systems
. - Certifications preferred:
AWS/Azure Solutions Architect
TOGAF or equivalent architecture frameworks
CMRP, CAMA
, or equivalent reliability certification (highly valued)PMP or SAFe Agile
