Solution Engineer

Job Title

Location

Experience

Type

Role Overview

Key Responsibilities

• Deliver timely technical support via chat, email, GitHub, Discord, and ticketing systems.
  
• Troubleshoot and resolve integration issues related to WebRTC, SDKs (JavaScript, Android, iOS, Flutter), and backend APIs.
  
• Assist developers in debugging call quality and performance issues using tools like WebRTC Internals, logs, and network traces.
  
• Reproduce customer issues and escalate bugs or feature requests to engineering and product teams.
  
• Create and maintain internal documentation and technical knowledge base articles.
  
• Monitor customer activity proactively to identify and prevent potential issues.
  
• Collaborate with QA and DevOps to ensure platform stability and performance.
  

• 6 months - 1 year of experience in technical support, developer support, or a similar role.
  
• Strong analytical and debugging skills using browser dev tools, CLI tools (e.g., cURL, Postman).
  
• Basic understanding of WebRTC, VoIP, media streaming, and REST APIs.
  
• Experience in at least one programming language (JavaScript, Node.js, or Python preferred).
  
• Excellent communication skills and a customer-centric mindset.
  
• Familiarity with tools like GitHub, JIRA, Grafana, and log monitoring systems.
  

Nice to Have

• Experience with RTC platforms such as Agora, Twilio, Daily, or Zoom SDKs.
  
• Understanding of signaling protocols like SDP, ICE, STUN/TURN.
  
• Exposure to Kubernetes and cloud infrastructure monitoring tools.
  
• Contributions to open source communities or support forums.