Solution Architect – Agentic Delivery

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

Solution Architect

customer onboarding and production readiness

Responsibilities

• Lead deep

  solution and architecture discussions

  with enterprise customers.
• Translate business and operational requirements into

  scalable, secure technical architectures

  .
• Own technical success during the

  early delivery lifecycle (0–90 days)

  .
• Act as the

  primary technical escalation point

  for complex delivery and integration issues.
• Design and review

  API-first integrations

  , including:
• REST / GraphQL APIs
• Webhooks and event-driven architectures.
• Lead

  web and mobile application integrations

  , including:
• SDK-based integrations
• Authentication and authorization flows (OAuth, SSO, token-based)
• Client–server interaction patterns
• Lead integrations with

  customer support and contact center platforms

  , such as:
• Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, Genesys
• Ticketing, case management, and CRM systems
• Define data flows for:
• Ticket creation and updates
• Conversation context synchronization
• Agent assist and human handoff scenarios
• Ensure reliable, secure, and performant integrations aligned with customer workflows.
• Contribute to

  RFP / RFQ responses

  , providing:
• Architecture and deployment models
• Integration approaches and constraints
• Security, scalability, and performance considerations
• Participate in technical discovery calls and solution walkthroughs with prospects.
• Lead discussions on:
• Deployment architecture and environment isolation
• Security posture, compliance requirements, and data handling
• Network connectivity, peering, and access models
• Load testing, scale readiness, and performance validation
• Partner with engineering teams to align customer requirements with platform capabilities.
• Work closely with Product, Engineering, QA, and Customer Success to:
• Resolve delivery risks and escalations
• Improve delivery playbooks and reference architectures
• Enable repeatable and scalable customer deployments
• Mentor delivery engineers on architecture and integration best practices.

Requirements

• 8+ years of experience in

  Solution Architecture, Technical Consulting, or Enterprise Delivery

  roles.
• Strong experience designing and delivering

  API-driven enterprise solutions

  .
• Deep understanding of:
• REST APIs, webhooks, authentication and authorization
• Web and mobile application integration patterns
• Experience integrating with

  customer support desk / CRM systems

  (Zendesk, Salesforce, ServiceNow, etc.).
• Proven ability to lead

  customer-facing technical discussions

  and architecture reviews.
• Experience acting as an

  escalation point

  for complex technical issues.
• Hands-on experience supporting

  RFP / pre-sales technical responses

  .
• Excellent communication and stakeholder management skills.

Nice-to-Have

• Experience with AI-powered automation or virtual agent platforms.
• SaaS enterprise delivery experience.
• Familiarity with cloud platforms (AWS / GCP / Azure) from an architecture and deployment perspective.
• Experience working with large enterprise customers in North America.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.