Software Engineering Consultant

Hello Connections..

Greetings from Tekgence,

We have immediate openings for one of our reputed Clients.

Job Descripition:

Role : Servicenow Architect

Experience :8+Yrs

Mode of Work : Hybrid/Remote

Job Type :FTE/C2H

Shift :2nd Shift

• Job Description: The ITSM/CSM Architect designs the strategic vision for our end-to-end customer support ecosystem. You will architect a unified platform that connects customer engagement with operational resolution, driving proactive service and operational efficiency.
• Roles & Responsibilities:
• Design the complete solution architecture for CSM, ITSM and its integration into the broader enterprise technology stack.
• Define how customer data (accounts, assets, services) and employee data (Users, Groups, Access) is modeled and integrated between ServiceNow and the system of record (e.g., Salesforce, Okta, Microsoft AD).
• Architect the flow of work from customer interaction to back-end resolution (e.g., Case -> Incident -> Problem -> Change).
• Create a technology roadmap that incorporates advanced features like Predictive Intelligence, Virtual Agents, and Proactive Customer Service Operations.
• Ensure the architecture is secure, scalable, and provides a 360-degree view of the customer.
• Govern the technical design of the CSM & ITSM platform, setting standards for development and integration.
• Experience: A minimum of 8 years of hands-on experience with the ServiceNow platform.
• Certifications:
• ServiceNow Certified System Administrator (CSA) - Required.
• Certified Implementation Specialist (CIS) in at least one of the core module areas (e.g., ITSM, ITOM, CMDB, ITAM, CSM, SecOps) - Required.
• Certified Application Developer (CAD) - Highly Preferred.
• Technical Skills: Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, Flow Designer, and other ServiceNow Core Components.
• Methodology: Proven experience working in Agile/Scrum development environments.
• Soft Skills: Excellent communication, problem-solving, leadership, and stakeholder management skills.

Interested candidates can share cvs to the mail id:haneesha.b@tekgence.com