Software Engineer

Innovate

Software Engineer

Jos Description

• Minimum 5 years of hands-on ServiceNow development experience
• Advanced scripting skills in JavaScript and GlideScript
• Experience mentoring junior developers and conducting code reviews
• Strong problem-solving and solution design capabilities
• Proven ability to lead technical discussions and provide architectural guidance
• Familiarity with ServiceNow’s Integration Hub and Flow Designer
• Experience supporting Customer Service organizations.
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server/client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s)
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator [CSA] and ServiceNow Certified Implementation Specialist in CSM.

Other must have skills:

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
• ITIL V3/V4 foundation certification
• ServiceNow Certified Application developer [CAD] certification, ServiceNow Customer Service Management (CSM)