Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.Microsoft 365 Copilot Chat is the conversational core of Microsoft Copilot —where enterprise AI meets productivity. It’s the default interface through which users summarize meetings, draft emails, generate insights from enterprise data, and coordinate with teams using natural language. As Microsoft accelerates its AI-first strategy, Chat isn’t just a feature—it’s the gateway. It’s the most visible and critical surface for AI-powered work.As an
Software Engineer II
, you will design and build features that make conversational AI experiences seamless, reliable, and delightful for millions of users. You’ll contribute to engineering systems that enable rapid iteration, continuous deployment, and resilient live-site operations. You’ll implement automation in development workflows, release pipelines, and monitoring processes, while leveraging AI-driven solutions to optimize performance and elevate user experience.This role is ideal for engineers who thrive on solving complex problems, balancing speed with reliability, and collaborating across disciplines to deliver impactful solutions at scale.
What Makes This Role Unique
Impact at Scale: Contribute to one of Microsoft’s most visible AI-powered experiences used by millions globally.Engineering Systems Focus: Improve release systems, experimentation platforms, and live-site reliability for a flagship product.AI-Driven Innovation: Apply cutting-edge AI to transform development workflows and user experiences.Cross-Disciplinary Collaboration: Work closely with UX, AI, and platform teams to deliver breakthrough experiences.Balance Speed & Reliability: Enable rapid iteration without compromising trust and performanceMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Collaborate with stakeholders to understand and refine user requirements for features in Microsoft 365 Copilot Chat.
- Contribute to identifying dependencies and developing design documents for product areas with minimal oversight.
- Implement and maintain code for features, services, and components, leveraging reusable code and breaking down larger work items into smaller tasks with accurate estimations.
- Build frameworks and tooling to enable rapid experimentation and data-driven analysis in production.
- Automate development workflows, release pipelines, and live-site operations to ensure efficiency and consistency.
- Integrate AI-driven solutions to optimize developer workflows and enhance user experience.
- Serve as Designated Responsible Individual (DRI) to monitor systems and features for degradation, downtime, or interruptions, and executes approved steps to restore service.
- Invest in continuous learning to stay current with technologies and practices that improve availability, reliability, efficiency, observability, and performance of products—driving consistency in monitoring and operations at scale.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
- Technical Skills: Solid understanding of CI/CD, release management, telemetry, and monitoring.
- Familiarity with cloud-native architectures (Azure preferred).
- Exposure to AI/ML concepts and experience applying them to workflows or features.
- Solid problem-solving skills and passion for user-centric design.
- Ability to work collaboratively in cross-functional teams.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Bachelor's Degree in Computer Science OR related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
- Proficiency in modern web/app development (React, TypeScript).
- Security, compliance, privacy‑by‑design mindset; experience with cost‑aware engineering.
- Solid collaborator with PM and design; communicates clearly with both technical and non-technical audiences.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
