Software Engineer - Cloud Application Support

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

• Provides support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management.

• Evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.

• Mentoring / training other team members as well creating technical documentation.

• Work in rotational shifts and provides 24x7 on call support.

• Responds to requests and inquiries from users within the pre-determined timeframe of our service level agreement.

• Communicates with line of business and management the overall status and health of the application.

• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause

• Provides real-time restoration and triaging of issues impacting technical services (application/infrastructure) to OEM and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period

What You Will Do

• 24X7 rotational shifts (including night shifts and Weekend/holiday support)

• Must have production application support experience as requirement is 24X7X365 production support for client environment.

• Experience providing generic solutions and avoid reoccurring incidents.

• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions

• Ability to support users on complex technical issues, data issues, problems related to supported enterprise platform

• Experience with Jenkins, Docker containers, Kubernetes

What You Need to Be Successful

• Hands on experience on Linux support including RH Linux, CentOS & CoreOS system administration, OS configuration and troubleshooting, experience on live server support and troubleshooting.

• Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafana, Nagios is required.

• Experience in writing queries in relational and NoSQL database technologies PostgreSQL, Cassandra and MongoDB.

• Strong sense of teamwork and inclusiveness.

• Must be a self-starter, motivated, innovative, capable of, providing technical solutions.

• Adaptability and ability to work under pressure

• Ability to provide on call 24x7 support.

• Sound knowledge on AWS Infrastructure

• Good to have Compliance understanding such as ITIL,ISO 27001 or SOX

Bonus Points if You Have

• Experienced Application Support Engineer with 5+ yrs experience in production support

• Candidate should be a Graduate and from computer science background

• Excellent communication and customer handling skills. Understanding and adherence to customer SLAs

• Certifications on AWS is desirable not mandatory

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• “Be Brilliant” employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!