Software Asset Manager

Sr Associate Engineer, IT Service Management

Intro:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you’ll love this job:

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• IT Service Management (ITSM) encompasses a comprehensive set of practices, policies, and procedures designed to effectively manage and deliver IT services within an organization. This strategic approach emphasizes the entire lifecycle of IT services—from planning and design to deployment, operation, and continuous improvement. By prioritizing alignment with business objectives, ITSM ensures that IT services not only meet the technical requirements but also address the needs of end-users, enhancing overall user satisfaction and productivity. This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Write, test, and document technical work products (e.g. code, scripts, processes) according to organizational standards.
• Focus on enhancing the reliability, quality, reusability, and craftsmanship of products and systems.
• Break down complex designs and systems to anticipate potential issues and guide the team in best practices improving reliability, security, and observability in systems under development.
• Observe the environment and identify problems, and opportunities for new approaches during root cause analysis.
• Design and implement self-contained systems within the team’s domain.
• Define test suites and instrumentation to ensure latency and availability targets are met.

All you’ll need for success:

• Minimum Qualifications – Education & Prior Job Experience
• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 1+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications – Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience

Key Responsibilities:

• Maintain and update asset & software asset records in HAM & SAM tools and CMDB.
• Monitor asset & software usage and license compliance across environments.
• Assist all IT teams in OS and application patching utilizing Tanium.
• Manage & Maintain Claroty IOT/OT asset discovery.
• Maintain and install Claroty collectors working with IT field support.
• Assist in software audits and reconciliation of entitlements vs. deployments.
• Support procurement and contract teams with software entitlement validation.
• Collaborate with IT, security, and finance teams to ensure alignment on software usage and cost allocation.
• Identify opportunities for license optimization and cost savings.
• Generate reports and dashboards to support decision-making and compliance.
• Participate in the development and refinement of SAM processes and documentation.
• Provide support for escalations related to software licensing and asset tracking.