Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Subject Matter Expert- Quality Auditor
Client Finance - JLL Business Service (Gurugram)
We are seeking a detail-oriented Quality Analyst to join our team. The ideal candidate will be responsible for evaluating, analysing, and improving quality standards across our operations while ensuring compliance with industry regulations and company policies. This role is critical in identifying process inefficiencies and implementing solutions that drive continuous improvement.
What this job involves –
Analyze quality and performance data to support operational decision-making and identify process inefficiencies
Create and revise procedures, checklists, and job aids to reduce errors and enhance operational efficiency
Develop and maintain comprehensive quality assurance procedure documentation
Provide regular updates to team leadership and Client Finance team on quality metrics, highlighting consistency problems or production deficiencies
Deliver detailed reports on quality metrics to senior management to enable informed decision-making regarding process improvements
Collaborate with cross-functional teams to develop and implement targeted solutions for identified quality issues
Record findings of inspection processes and work with the quality team to implement corrective actions
Ensure compliance with regulatory requirements through meticulous documentation review and accurate record maintenance
Monitor and audit activities of workers on production lines and shipping/receiving departments
Compare quantity, quality, and labeling of customer orders to verify accuracy and completeness
Enhance customer satisfaction by addressing and resolving quality-related complaints in a timely manner
Sounds like you? To apply, you need to have:
Employee Specifications
Bachelor's degree
5-8 years of experience in quality assurance or quality control
Strong analytical skills with proficiency in data analysis and reporting
Excellent attention to detail and problem-solving abilities
Knowledge of quality management systems and industry standards
Proficiency with quality management software and Microsoft Office Suite
Outstanding communication skills, both written and verbal
Ability to work independently and as part of a team
Performance Objectives
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
