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Philodesign Technologies Inc
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ServiceNow Lead – Data Management Program

ServiceNow Lead – Data Management Program

Philodesign Technologies Inc

7 years

0 Lacs

pune maharashtra india

Posted:2 weeks ago| Platform:

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Skills Required

servicenow data management drive design optimization automation etl reporting tableau power configuration customization agile service integration jira azure devops informatica automate code deployment workflow collaboration engineering support escalation training monitoring leadership efficiency development javascript scripting communication documentation ai

Work Mode

On-site

Job Type

Full Time

Job Description

Position:

Location:

Experience:

Employment Type:

About the Role

ServiceNow Lead

Key Responsibilities

Platform Ownership & Configuration

Lead configuration and customization of
ServiceNow modules
including Incident, Change, Problem, and Request Management.
Design and deploy
Agile-aligned workflows
for ticket intake, enhancement requests, and service operations.

Integration & Automation

Integrate ServiceNow with
Jira, Azure DevOps, Git
, and data platforms such as
Informatica, Tableau, and Power BI
.
Automate
code promotion, deployment, and workflow orchestration
in collaboration with DevOps and engineering teams.

Process Design & Governance

Define and document
ServiceNow-driven processes
for data engineering, reporting, and support teams.
Establish
SLAs, escalation paths, and approval workflows
to ensure efficient data-related service delivery.

Stakeholder Collaboration

Partner with
Architects, Technical Leads, QA teams, and Business Units
to align ServiceNow capabilities with enterprise goals.
Conduct
requirement workshops and user training sessions
to promote best practices and platform adoption.

Monitoring & Reporting

Develop
dashboards and performance reports
to track ticket volumes, SLA adherence, and service metrics.
Present actionable insights to leadership to enhance process efficiency and platform utilization.

Required Skills & Experience

5+ years of
hands-on experience
in ServiceNow administration, development, and customization.
Strong understanding of
ITSM, ITIL
, and
Agile/Scrum
methodologies.
Proven experience integrating ServiceNow with tools like
Jira, Azure DevOps, Git
, and data platforms (
Informatica, Tableau, Power BI
).
Expertise in
JavaScript, Glide scripting, workflow design, and ServiceNow APIs
.
Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications

ServiceNow Certified System Administrator
or
Implementation Specialist
.
Experience in
data governance
or
centralized data platform
initiatives.
Exposure to
AI Ops
or automation frameworks within ServiceNow.

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