ServiceNow Developer

In the Age of AI, Cprime reshapes operating models and rewires workflows to deliver enterprise transformation. For over two decades, we've transformed how Fortune 500 companies operate, aligning and enhancing their people, processes, and technology. The new era of AI requires building harmonious ecosystems where humans and AI collaborate seamlessly. Creating value requires orchestrating multiple elements: technology, platforms, workflows, data, and people—with AI as the newest critical player.

The future belongs to AI-native enterprises that embed artificial intelligence throughout every function and process. At Cprime, we partner with you to create AI-native foundations, intelligently orchestrating AI throughout your enterprise—reshaping operating models, rewiring workflows, and establishing new AI-human collaboration frameworks—to unlock unprecedented experiences, efficiency, and innovation.

Unlike traditional consultants, we combine strategic planning and analysis with hands-on implementation, focused on three areas of evolution.

• We transform work by integrating AI, platforms, and automation to streamline operations and boost productivity, accomplishing more with less investment.
• We redefine customer and employee engagement through AI-driven personalisation and predictive intelligence in products and services.
• We empower businesses with real-time intelligence to dynamically manage technology investments with precision.

We are seeking a ServiceNow Technical Consultant with excellent communication skills. If you are a ServiceNow professional with a proven track record of success in solution design, configurations and integrations implementation, we would love to hear from you.

Job responsibilities:

• Client Engagement:

  Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow and ensuring their success and satisfaction with our solutions.

• Implementation Management

  : Be a part of end-to-end implementation projects, from requirements gathering and solution design to testing, deployment, and post-implementation support.

• Solution Design

  : Collaborate with clients to understand their business requirements and translate them into ServiceNow solutions.

• Workshops:

  Conduct workshops with clients to facilitate knowledge transfer and promote user adoption of ServiceNow solutions.

• Configuration:

  Configure ServiceNow applications to meet client specifications, leveraging your expertise in the platform's capabilities and best practices. Work on system management, user data management, Platform updates, Scripting, and updating User Stories.

• User Acceptance Testing (UAT):

  participate in UAT efforts, including test planning, scenario development, test execution, and defect management, ensuring that solutions meet quality standards and fulfil business requirements.

• Integration:

  Integrate ServiceNow with third-party applications.

• Enablement and Adoption

  : Participate and conduct interactive sessions to educate stakeholders on platform capabilities, best practices, and industry trends, empowering them to maximize the value of their ServiceNow investment.

• Best Practices:

  Stay abreast of the latest ServiceNow developments, trends, and best practices, and proactively identify opportunities for process optimization and enhancement.

Job requirements:

• Minimum 3+ years of real-time hands-on ServiceNow platform experience.
• Bachelor's degree in computer science, Information Technology, Engineering, or a closely related field.
• ServiceNow Certified System Administrator certification is mandatory, and CIS-ITSM/HRSD certification is preferred.
• Experience with any ServiceNow ITSM/ITAM/ITOM/SPM/HRSD solutions.
• Proven history of working effectively with cross-functional teams.
• Experience with client management and project management.
• Excellent problem-solving ability and time management.
• Proactive communication skills, presenting technology as business solutions.
• Good business sense and relationship-building skills.
• Must be a self-starter with the ability to deal with ambiguity and white spaces and have a start-up mindset.
• Must be flexible and ready to pivot based on the changing demands of a project.

We expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available.

Join us at Cprime and be part of a dynamic team dedicated to delivering innovative solutions and exceeding client expectations.