ServiceNow Developer

Area(s) of responsibility

About Birlasoft

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.About the Job – We are seeking an experienced SNOW Developer who can leads the design, development, and customization of the ServiceNow platform to streamline business workflows and IT operationsJob Title - Senior ServiceNow DeveloperLocation: Noida/Pune/Bengaluru/Mumbai/ChennaiEducational Background: Bachelor’s degree in computer science, Information Technology, or related field.Mode of Work- Hybrid

Experience Required - 6-8 Years

Mandatory Required skills-Expertise in understanding the customer business need and decipher it for technical development in ServiceNowSpecialization in designing solutions on ServiceNow platform basis the customer needSpecialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutionsExperience in creating user stories or work break down structures to enable the technical team to work upon deliverablesExperience in ITSM, HRSD and Portal development and designExperience in tracking work items and reporting the progress to different stakeholdersExperience in handling escalations from within the team as well as project stakeholdersKnow how to conduct requirement gathering for ServiceNow implementationExperience in designing Technical (LLD) Design Documents, Training Documents etc.Experience in conducting Technical Reviews, End User TrainingsStrong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set upStrong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and FinanceExpertise in designing ServiceNow Reports and setting up Performance AnalyticsExperience in creating custom processes, custom 3rd party integrations and custom applicationsDemonstrate an awareness of Best Practices of ServiceNow implementationAbility to work, lead and manage a global teamExperience in project management and understanding of the contracts, etc. to lead the project deliveryExperience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budgetStrong problem solving and troubleshooting skills with the ability to exercise mature judgmentGood English communications skill to communicate effectively with team members and customersKnowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support teamExperience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)Experience & Knowledge of Domain separation implementationExperience in Data segregation.

Certifications

ServiceNow Implementation Certified – ITSM, HRSD