ServiceNow Developer

What you will be doing:

The ServiceNow Developer will collaborate with others in a team environment to analyze problems and develop solutions through a wide variety of Servicenow Applications and capabilities for Sanofi to support over 70 manufacturing sites and all Sanofi locations in 170 countries. To deliver these requirements, the Developer will work with their lead ServiceNow Architect and Senior Developers to engage design requirements that focus on process flow, customizations, and third party integration needs. Once engaged, the Developer ensures the defined integration points or workflows match the requirements outlined, as well as define the effort within the overall backlog. Concurrent to enablement activities, the Developer will closely monitor ServiceNow development practices to ensure the platform quality is maintained so it can provide the best possible experience for our customers. Last, as new capabilities are defined.

• Act as ServiceNow domain expert in one or more of the following areas : ITSM, HRSD, CMDB, HAM, SAM, ITBM and ITOM
• Partner across Sanofi teams to build integrations and enhancements to the ServiceNow platform
• Interface with partners across the Sanofi business to align the capabilities of the platform with the needs of internal and external stakeholders
• Research and analyze business requirements, provide conceptual and detail designs to meet business needs, manage configurations in ServiceNow, and test and support the rollout of solutionsSupport the team to integrate external toolsets/data sources into ServiceNow to enhance logic decisions and workflow
• Manage ServiceNow development backlog, working with technology and business partners to provide backlog prioritization.
• Participate in product lifecycle management, to including release plans as well as backlog management for delivery of new functionality
• Prepare detailed estimates and test plans based on functional requirementsProvide training and support programs related to ServiceNow processes, policies, and procedures.
• Analyze, design, document, and test software modifications for existing processes/configurations, reports, forms, extensions, and interfaces in the production environment
• Drive the design, configuration, and deployment of new projects & system enhancements

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Architecting, or related field preferred.
• 2+ years applied experience and Certification across an array of critical ServiceNow IT Modules (i.e. ITSM, ITOM, ITBM, GRC, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)
• Extensive experience using Flow Designer and Integrations Hub
• Prior development experience using JavaScript/Perl/PHP on the ServiceNow Platform
• Experience in functional ServiceNow Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
• ServiceNow certification a plus.
• ITIL Process familiarity, certification a plus
• Base understanding of Cloud
• 2+ years of experience with Agile scrum/Kanban methodology.