15 Servicenow Administration Jobs

Role and Responsibilities: Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. Continuous Improvement: Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables. Collaboration and Communication: Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives. Mentorship and Leadership: Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization. Certifications: ServiceNow certifications in CSA is must and any CIS-ITSM/HRSD are strongly preferred. Location : Pune Work hours: 11AM to 8PM IST.

The hybrid Job Description: We are seeking a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have a strong background in ServiceNow development, ITSM processes, and platform administration. This role involves working in a hybrid mode from our Hyderabad office and requires flexibility to work in the 2 PM to 11 PM shift to align with global teams. Key Responsibilities: Design, develop, and implement ServiceNow solutions based on business requirements. Customize ServiceNow applications and facilitate enhancements using JavaScript, Glide, and REST/SOAP integrations. Implement and support ITSM modules including Incident, Problem, Change, Request, and CMDB. Collaborate with stakeholders to define and implement workflows, forms, and custom scripts. Perform platform administration, including user and group management, accesscontrols, and instance upgrades. Troubleshoot and resolve system and integration issues. Maintain documentation for configurations, processes, and procedures. Ensure best practices in ServiceNow development and administration. Required Skills & Experience: Minimum 8 years of total IT experience , with at least 6 years of hands-on experience in ServiceNow development and administration . Strong expertise in ServiceNow ITSM module implementation and customization. Proficient in JavaScript, Glide scripting, Business Rules, Client Scripts, UI Policies, and Flows . Experience with ServiceNow integrations using REST and SOAP APIs. In-depth understanding of ServiceNow architecture and data model . Experience with CMDB, Discovery, and Service Catalog. Strong problem-solving and analytical skills. Excellent communication and documentation skills. Preferred Qualifications: ServiceNow Certified Application Developer certification is a strong plus. Experience with other ServiceNow modules like HRSD, ITOM, or SecOps is an advantage. Exposure to Agile/Scrum development methodology. Work Mode & Shift: Hybrid work model Candidates should be based in or willing to relocate to Hyderabad. Must be open to work in 2 PM to 11 PM IST shift .

Role and Summary Statement We are looking for a ServiceNow Developer with strong administration, development, and support skills on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology. RESPONSIBILITIES Will be responsible to develop and implement different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements. Creation/implementation/modification of ServiceNow SAM/HAM/others components. Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation. Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc. Lead the end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. Customize and configure ServiceNow SAM Pro to meet specific organizational needs. Work closely with stakeholders to gather requirements and translate them into technical solutions. Develop and implement publisher-specific packs and plugins as needed for software management. Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro. Manage and oversee the entitlement upload process for in-scope software publishers. Perform regular reconciliation of deployment details received from integration sources. Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations. Create and maintain documentation, including technical specifications and user guides. Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro. Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes. Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality and reusability. REQUIRED QUALIFICATIONS: B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 5-7 years of relevant experience in design and development with ServiceNow platform. Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies. Dynamic team player with good verbal and written communication. Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus. RPREFERRED QUALIFICATIONS: ITIL Certified. ServiceNow CSA. ServiceNow CAD. Any additional ServiceNow certifications will be a plus Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Servicenow-Development.Experience5-8 Years.

The Opportunity: Avantor is looking for an experienced ServiceNow Developer worked within the HR Service Delivery team. The associate will be responsible for leading the design, development, and implementation of complex custom applications and workflows on the ServiceNow platform. What were looking for Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 4-5 years of experience with ServiceNow development. Required Certification: ServiceNow CSA or CAD Nice to have certifications: ITIL Foundation or Agile certifications Preferred Qualification: Strong knowledge of ServiceNow architecture, configuration, and customization Experience with JavaScript, HTML, and CSS Familiarity with Agile development methodologies Excellent problem-solving and analytical skills Strong communication and collaboration skills Experience with ServiceNow modules, such as HRSD, ITSM, ITOM, and CSM Nice to Have: Experience with the Xanadu release of ServiceNow Experience integrating Workday with ServiceNow Knowledge of integration technologies, such as REST, SOAP, and JDBC Experience with version control systems, such as Git Certification in ServiceNow Development or Administration Experience with ServiceNow upgrades and migrations How you will thrive and create an impact: Lead the design, development, and testing of custom applications and workflows on ServiceNow within the Human Resources Service Delivery (HRSD) instance Configure and customize ServiceNow HRSD modules, including HR services, HR Agent Workspace, NOW Assist, and Employee Center Pro Develop and maintain technical documentation for custom applications and workflows Collaborate with stakeholders to gather requirements and design solutions Troubleshoot and resolve technical issues on the ServiceNow platform Stay up-to-date with new features and best practices on the ServiceNow platform

Role Overview: As a Zendesk Administrator, you will be responsible for the day-to-day management, configuration, and improvement of our Zendesk platform. This position involves working closely with cross-functional teams to enhance system efficiency, support analytics, and ensure scalability as we grow. Key Responsibilities Include: Managing workflows, triggers, and automations within Zendesk Supporting agent roles and permissions Performing audits and maintaining data integrity Creating reports and dashboards Collaborating with teams for continuous process improvements Preferred Experience: 5+ years of experience with Zendesk or similar platforms Familiarity with Zendesk Suite (Talk, Chat, Sell) is a plus Experience in multi-brand environments Strong problem-solving, analytical, and communication skills If this opportunity interests you, please share your updated resume along with the following details: Total Experience: Current CTC: Expected CTC: Notice Period: Current Location: Willingness to relocate (if applicable):

Role & responsibilities Strategic Strong technical skills regarding technical topics and remote collaboration skills are critical to this role. Demonstrates an ability to deliver on project commitments. Produces work that consistently meets quality standards. Must have knowledge in GRC and IRM modules of ServiceNow. Understanding of ISQM standard for GRC. Must have knowledge of UI builder and Workspace configuration in ServiceNow. Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice. Support the standup, configuration, and implementation of ServiceNow s SecOps (SIR, VR) and GRC applications. Design and Implementation: Develop, configure, and implement modules within the ServiceNow IRM application to support risk management processes, including Risk Management, Policy Management, Compliance Management, and Audit Management. Customization and Integration: Customize ServiceNow solutions to meet business requirements, including the creation of forms, workflows, and reports. Integrate ServiceNow with other applications and platforms to enhance risk visibility and reporting. Operational Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations. Should have a good understanding of Agile/SAFe Methodologies. Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc. Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications. Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications. Should have REST/SOAP Web Services integration experience. Good to have knowledge on following ServiceNow applications. ITSM IT Service Management Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS)) Maintain pace with ServiceNow versioning. Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers. Maintain and adhere to source code, configuration management, release management and software development best practices. Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality. Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management. Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows. Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design. End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery). Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates. Work with Project/delivery managers to build POC (proof of concept), prototype and sample development. Work with project/delivery managers to devise the timeline/schedule for executing the project. Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement. Timely & quality delivery of opportunities Should have good understanding and should be up to date on ServiceNow latest releases, features and issues. Should be always align to the best practices and thrive towards innovative solution. Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements. Preferred candidate profile Key Technical Skills, Experience and Knowledge At least 2-4 years of ServiceNow experience, including custom development, configuration. ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services. Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow. Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets. Strong knowledge of integrations and migrations. Deep understanding of ITIL. Strong understanding of ServiceNow administration settings. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations Performs well in an agile environment with constant feedback and interaction with the team. Ability to accurately estimate level of effort/duration on projects and tasks. A positive attitude and perseverance required to troubleshoot/resolve complex technical issues whilst balancing multiple priorities. Demonstrated ability to troubleshoot technical issues. Strong knowledge in application development life cycle Executes design activities leveraging knowledge of all application design techniques; Ensures design is consistent with solution architecture; Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach; Initiates peer reviews of system code; Establishes standards and leading practices Experience working with geographically distributed and culturally diverse work groups Strong written and verbal communication skills with the ability to present to IT and business leaders Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends Experience with formal software development methodologies, with a focus on Agile Certifications ServiceNow Certified Systems Administrator is a must. ServiceNow Implementation Specialist & CAD is a great bonus. Essential competencies High degree of technical expertise in relevant areas Team Orientation and Team lead Motivated team player willing to learn from others Analytical, logical, thorough and methodical Problem management skills Able to work without supervision using their initiative to be creative in solution design Excellent interpersonal manner, communication skills & customer focussed

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules. Key Responsibilities : • Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts. • Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements. • Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules.. • Develop integrations using REST/SOAP APIs, MID Server, and third-party applications. • Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub. • Implement Access Control (ACLs), security rules to ensure secure operations. • Participate in ServiceNow upgrades, patching, and version management while ensuring system stability. • Troubleshoot and resolve performance issues, system errors, and service outages. • Work with business analysts for the requirements • Create and maintain technical documentation, test cases, and deployment procedures. • Stay updated with ServiceNow best practices, new releases, and industry trends Qualifications Required Skills & Qualifications : • 6+ years of experience as a ServiceNow Developer. • Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes. • Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules. • Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations. • Strong understanding of data model, CMDB architecture, and ServiceNow tables. • Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics. • Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. • Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. • Experience in ServiceNow Scoped Applications and Custom App Development. Soft Skills: • Strong analytical and problem-solving abilities. • Ability to work independently and as part of a team. • Attention to detail and a commitment to quality. Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD)

Must have experience as either ServiceNow Admin or ServiceNow Developer or ServiceNow Architect.

The Role As a System Administrator at Kyndryl, youll solve complex problems and identify potential future issues across the spectrum of platforms and services. Youll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world. Theres never a typical day as a System Administrator at Kyndryl, because no two projects are alike. Youll be managing systems data for clients and providing day-to-day solutions and security compliance. Youll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Youll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But youll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Job Qualifications Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise Minimum 8 years of experience as CMDB, ServiceNow Administration . Understanding of ITIL Framework Especially Configuration Management and Change Management processes. Data Management & Integrity Ensuring accuracy, consistency, and completeness of CI (Configuration Item) data. Relationship Mapping Understanding dependencies between IT assets, applications, and business services. CMDB Administration Experience with CI attributes, classes, and lifecycle management. Discovery & Reconciliation Knowledge of ServiceNow Discovery, MID Servers, and Integration Hub for auto-populating CMDB. Asset & Inventory Management Handling software, hardware, and cloud assets in CMDB. ServiceNow CMDB Module Proficiency in configuring and maintaining CI classes, attributes, and relationships. ServiceNow Discovery & Integrations Understanding how Discovery works to populate CMDB and integrate with external tools (e.g., SCCM, AWS, Azure). Preferred Technical and Professional Experience Service Mapping Ability to create business service maps to visualize dependencies. Workflow & Automation Experience with Flow Designer, Business Rules, and Scheduled Jobs. Scripting Basic to advanced knowledge of JavaScript (Glide API, Script Includes, UI Policies, etc. Reporting & Dashboards Creating reports and dashboards in ServiceNow for CMDB compliance and tracking.

We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills

7+ years of experience in ServiceNow HRSD architecture, implementation, and administration. Strong understanding of HR Service Delivery (HRSD) processes, including Case & Knowledge Management, Employee Center, and Lifecycle Events. Required Candidate profile Hands-on exp. with ServiceNow integrations (REST, SOAP, OAuth, SSO,Workday, SuccessFactors, etc.) Expertise in HR process automation, workflow configuration, and scripting (JavaScript, Flow Designer).

Experience in managing at least two Major ServiceNow delivery service 3+ years' experience of Professional Service Engagements in a delivery leadership role Service Management IT industry knowledge, ITIL aware (Foundation minimum) Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow implementation experience ServiceNow development (including custom applications) experience Working business knowledge of consulting services Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. High personal motivation and drive, and ability to motivate others through effective leadership skills combined with a high level of personal enthusiasm and energy Strong personal organisational skills Excellent communication skills (English) both written and verbal Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately Composure and the ability to remain calm and dispassionate Ability to initiate action seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole Being able to quickly adapt to changing requirements and working in dynamic environment

Experience in managing at least two Major ServiceNow delivery service 3+ years' experience of Professional Service Engagements in a delivery leadership role Service Management IT industry knowledge, ITIL aware (Foundation minimum) Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow implementation experience ServiceNow development (including custom applications) experience Working business knowledge of consulting services Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. High personal motivation and drive, and ability to motivate others through effective leadership skills combined with a high level of personal enthusiasm and energy Strong personal organisational skills Excellent communication skills (English) both written and verbal Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately Composure and the ability to remain calm and dispassionate Ability to initiate action seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole Being able to quickly adapt to changing requirements and working in dynamic environment

Experience in managing at least two Major ServiceNow delivery service 3+ years' experience of Professional Service Engagements in a delivery leadership role Service Management IT industry knowledge, ITIL aware (Foundation minimum) Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow implementation experience ServiceNow development (including custom applications) experience Working business knowledge of consulting services Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. High personal motivation and drive, and ability to motivate others through effective leadership skills combined with a high level of personal enthusiasm and energy Strong personal organisational skills Excellent communication skills (English) both written and verbal Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately Composure and the ability to remain calm and dispassionate Ability to initiate action seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole Being able to quickly adapt to changing requirements and working in dynamic environment