Servicenow Consultant

Key Responsibilities

Solution Design & Implementation

Design, develop, and implement Service Catalog workflows, ITIL processes, IT Asset Management (ITAM), Event Management (EM), Knowledge, Demand, and Release modules.

Customize ServiceNow applications to meet client-specific requirements.

Integrate ServiceNow with other enterprise systems.

Support & Maintenance

Troubleshoot and resolve issues in ServiceNow applications.

Provide training, documentation, and ongoing support to organizational teams.

Ensure system upgrades and patches are applied smoothly.

Consultancy & Collaboration

Work closely with stakeholders to gather requirements and translate them into technical solutions.

Advise on best practices for ITSM and digital workflows.

Drive efficiencies and automation across business processes.

Required Qualifications

Experience: Minimum 4 years of dedicated, hands-on experience with the ServiceNow platform development and administration.

Strong knowledge of ServiceNow modules (ITSM, CSM, ITOM, ITAM, HRSD).

Prior experience in IT consulting or enterprise application support.

Strong knowledge of scripting (javascript)

Certifications:

• ServiceNow Certified System Administrator (CSA) (Mandatory).

• ServiceNow Certified Application Developer (CAD) (Mandatory).

• Certified Implementation Specialist (CIS) in at least two modules (e.g., CISITSM, CIS-CSM, CIS-ITOM) (Highly Preferred).

Methodology: Strong practical experience working within an Agile/Scrum framework.

Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Preferred Skills

Lead and mentored a team of ServiceNow developers and administrators.

Experience with the Now Experience UI Builder and modern web frameworks (e.g.,React, Angular).

Knowledge of ITIL V4 principles and application.

Experience with DevOps tools and practices for the ServiceNow platform (e.g., Automated Testing Framework - ATF, CI/CD pipelines).

Interested candidates can email the CV to pradeepa.srinivasan@lmteq.com.