ServiceNow Admin

Immediate to 45 Days

Responsibilities:

• Administer and maintain the ServiceNow platform, ensuring smooth daily operations
• Manage user accounts, roles, groups, and access permissions
• Configure and maintain ServiceNow modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
• Monitor system performance, troubleshoot issues, and coordinate with technical teams for resolution
• Perform platform upgrades, patching, cloning, and system health checks
• Create and manage workflows, notifications, UI policies, business rules, and service catalog items
• Ensure data accuracy and integrity within CMDB and other core modules
• Assist in developing reports, dashboards, and performance analytics
• Maintain system documentation, standard operating procedures, and platform configurations
• Ensure compliance with ITIL processes and organizational governance standards
• Coordinate with ServiceNow developers and stakeholders for enhancements, change requests, and new features

Required Skills & Experience:

• Hands-on experience in ServiceNow platform administration
• Strong understanding of ITSM processes and ServiceNows core modules
• Good knowledge of user administration, access control (ACLs), and platform configurations
• Familiarity with CMDB management, discovery, and service mapping (optional based on role)
• Experience managing updates, upgrades, and maintaining platform stability
• Basic understanding of JavaScript for troubleshooting scripts and UI components
• Strong problem-solving, analytical, and communication skills
• Experience working in ITIL-based support environments