Xpetize specializes in providing high-quality software solutions and IT consulting services to businesses across various industries.
Pune
INR 10.0 - 16.0 Lacs P.A.
Work from Office
Full Time
Role - Technical Project Manager Exp - 8 to 13 Years Location - Pune (Viman Nagar) - WFO Notice Period - Immediate to 15 Days Develop and Maintain project scope, Project Planning , project schedule, budget, and status reports to be shared with clients as well as other stakeholders. Implement and practice project execution using agile methodologies in all phases of the project including Planning, Execution, Reporting, Closure etc. Set and ensure quality/process standards for all project deliverables. Adhere to all required monitoring and reporting needs of the project including project metrics. Oversee the planning, execution, and delivery of engineering projects, ensuring they are completed within defined timelines, budget, and quality standards. Manage resource allocation, task assignment, and risk mitigation to achieve project objectives. Excellent understanding and knowledge of Software Engineering Lifecycle and Methodolgies Should have experience of working on Java, Angular, Python, PLSQL, Drupal, CMS, high level idea of infra under the applications. Experience in delivering and implementing end to end Software application , architecting, Database Design, coding, deployment, and support using CI/CD. Prior experience in Java, Python, API based architecture and other open-source technologies. Database experience MySQL/PostgreSQL/NoSQL, Prior experience in building and deploying in production at scale, high[1]volume, and low latency applications. Experience on Docker/Kubernetes, GIT and implementing CI/CD. Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues effectively. Have been part of international project/client experience
Trivandrum
INR 4.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Xpetize Technology Solutions Private Limited is looking for Fraud and Risk Analyst to join our dynamic team and embark on a rewarding career journey. Job Overview:The Fraud and Risk Analyst is responsible for ensuring effective execution of duties within the assigned domain. The role involves a combination of technical expertise, problem-solving, and collaboration to achieve company goals .Key Responsibilities: Develop and implement strategies to improve workflow and efficiency. Collaborate with cross-functional teams to optimize processes and enhance productivity. Maintain compliance with industry regulations and company policies. Troubleshoot and resolve any challenges that arise in day-to-day operations. Provide mentorship and training to junior team members when required. Stay updated with industry trends and implement best practices. Work closely with stakeholders to understand business needs and drive innovation.Requirements: Bachelor's degree in a relevant field (specific qualifications may vary by job role). Prior experience in a similar role is preferred. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Proficiency in relevant tools and technologies. Adaptability and eagerness to learn and grow in a fast-paced environment.
Trivandrum
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Meet or exceed individual sales targets and contribute to the team s overall sales performance. Drive sales initiatives and achieve targets through field visits, engaging directly with potential clients at their business locations. Conduct in-person product demonstrations, explaining the benefits and features of our retail billing software and it s services. Identify and exploit new sales opportunities within the territory through market research, referrals, and networking. Familiarity with point-of-sale (POS) systems
Trivandrum
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Make outbound calls to potential customers to promote products or services. Explain product features, benefits, and pricing to generate interest. Persuade customers to make purchases or schedule appointments. Meet monthly sales targets through effective sales techniques Handle incoming calls, addressing customer inquiries, concerns, and complaints. Strong communication skills and command of the English and Malayalam language. Good to have Hindi speaking skills. Familiar with Microsoft Office Word and Excel
Pune
INR 8.0 - 13.0 Lacs P.A.
Work from Office
Full Time
Xpetize Technology Solutions Private Limited is looking for System Architect Cyber Security Manager to join our dynamic team and embark on a rewarding career journey. Job Overview:The System Architect Cyber Security Manager is responsible for ensuring effective execution of duties within the assigned domain. The role involves a combination of technical expertise, problem-solving, and collaboration to achieve company goals .Key Responsibilities: Develop and implement strategies to improve workflow and efficiency. Collaborate with cross-functional teams to optimize processes and enhance productivity. Maintain compliance with industry regulations and company policies. Troubleshoot and resolve any challenges that arise in day-to-day operations. Provide mentorship and training to junior team members when required. Stay updated with industry trends and implement best practices. Work closely with stakeholders to understand business needs and drive innovation.Requirements: Bachelor's degree in a relevant field (specific qualifications may vary by job role). Prior experience in a similar role is preferred. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Proficiency in relevant tools and technologies. Adaptability and eagerness to learn and grow in a fast-paced environment.
Chennai
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Keyskills: Role- PHP Developer Location- Chennai(Work from office) Notice-Immediate to 15 days The candidate must have below experience. - Software Developer - PHP PHP 4+years of experience Perl & C++ Minimum 2 to 3+ years of experience My SQL and Maria DB Minimum 1+ years of experience If they have experience in GIT and Agile it will be an added advantage. If Interested please share your resume to careers@xpetize.com
Chennai
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Mandatory Skills : PHP 4+years of experience Perl C++ Minimum 2 to 3+ years of experience My SQL and Maria DB Minimum 1+ years of experience If they have experience in GIT and Agile it will be an added advantage.
Trivandrum
INR 5.0 - 14.0 Lacs P.A.
Remote
Full Time
Role: Software Engineer - .Net Location: Technopark Trivandrum / Work from home Experience Range: 3 to 7 Years Notice Period - Immediate to 15 Days 3+ years of hands-on experience in WinForms C# development . Strong expertise in DevExpress XPO ORM for data persistence and transaction handling. Proficiency in ADO.NET for database connectivity and management. Excellent SQL skills with experience in MS SQL Server, MySQL, or PostgreSQL . Experience with DevExpress WinForms UI components for building interactive UIs. Understanding of software development lifecycle (SDLC) and Agile methodologies . Experience with cloud platforms (Azure/AWS) is a plus. Ability to work independently and efficiently manage tasks in a fast-paced environment. Strong analytical and problem-solving skills with attention to detail. Must be flexible with working hours and adaptable to shifting priorities.
Chennai, Tamil Nadu, India
Not disclosed
On-site
Full Time
Xpetize hiring Networking Enginner at Chennai LocationExperience- 8+ yearsLocation- Chennai(Onsite)Notice- Max 15 DaysInterested candidates share your resume to sunilkumar@xpetize.com Job Description:We are looking for the position of Network Engineer with 8 to 10 years of experience in Network Administration and Network Security. Responsibilities: Manage and administer Palo Alto firewall, Cisco WSA, Zscalar proxy, Cisco Switches and Aruba Wireless systemMonitor network performance, troubleshooting network problems and outages, scheduling upgrades.Secure network systems by establishing and enforcing policies and defining and monitoring access.Undertake data network fault investigations in local and wide area environments using information from multiple sources.Manage network uptime and maintain SLA within permissible limits.Ensure that the change management system is adhered to and that all changes to the network infrastructure are documented and approved. Mandatory Skills: Strong expertise in enterprise routing and switching environment, 3layer network architecture and enterprise wireless networks.Should have knowledge on data network equipment software / version upgrade to the latest stable firmware releases.Proficient in firewall administration – Palo Alto, Cisco FTD/ASA.Hands on experience in Cisco Iron Port proxy servers.Experience with network configuration management and monitoring tools.Experience with SDWAN and MPLS networkProtocols such as BGP/OSPF/Static routes, TCP, IPv4, DNS, DHCP, MPLS, SDWAN, VPN – IPSEC and SSLPacket Capturing and analysing.
Thiruvananthapuram
INR 3.5 - 7.0 Lacs P.A.
Remote
Full Time
Role - Infrastructure Engineer Exp - 2+ Years Work Mode - Remote Notice Period - Immediate to 15 Days Shift Timing - 5 AM to 2 PM Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Track computer system issues through to resolution, within agreed time limits Help clients through a series of actions, either via phone, email or chat, until resolution Properly escalate unresolved issues to appropriate internal teams Ensure all issues are properly logged Prioritize and manage several open issues at one time Document solutions in the form of notes and manuals Should be flexible with shifts (Early morning shift Australia Timezone) 2 - 4 Years if experience in L1-Helpdesk / L1- Remote support Proven work experience as a L1 Technical Support Engineer or IT Helpdesk Technician or similar role Beginner level administration experience with Microsoft Desktop & Server operating systems Excellent Communication skills is a must Working knowledge of Outlook configuration, Active Directory User / group management Working knowledge in any service management tool
Trivandrum, Kerala, India
Not disclosed
Remote
Full Time
Job Title : Technical Support Engineer (24 Years Experience) Location : Triavndrum Job Type : Full-Time Experience : 2 to 4 years Industry : IT Services / Software / SaaS / Infrastructure Job Summary We are looking for a skilled and customer-focused Technical Support Engineer to join our team. The ideal candidate will have 24 years of experience in providing L1/L2 technical support, resolving software, hardware, or network-related issues, and ensuring a high level of customer satisfaction. Key Responsibilities Respond to customer queries and technical issues via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot software, hardware, network, or system issues (Windows/Linux/Mac environments). Provide Level 1/2 support and escalate unresolved issues to higher support tiers or engineering teams. Track, prioritize, and document all service requests, incidents, and change requests in the ticketing system (e.g., Jira, ServiceNow, Zendesk). Work closely with internal teams to replicate issues and provide detailed diagnostics. Guide customers through step-by-step solutions and create knowledge base articles. Monitor systems or applications to proactively identify potential issues. Maintain SLAs and ensure a high level of service delivery and customer satisfaction. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 24 years of experience in a technical support/helpdesk role. Hands-on experience with : Windows, macOS, or Linux OS Networking concepts (IP, DNS, DHCP, VPN, firewalls) Basic scripting knowledge (PowerShell, Bash, or Python a plus) Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop) Experience with ticketing tools like Jira, ServiceNow, Freshdesk, or Zendesk. Excellent problem-solving and communication skills. Ability to work in a fast-paced environment and manage multiple priorities. (ref:hirist.tech) Show more Show less
Trivandrum, Kerala, India
Not disclosed
On-site
Full Time
Job Title : Infrastructure Engineer Experience Required : 2-4 years Location : Trivandrum,kerala Department : IT / DevOps / Infrastructure Job Summary We are seeking a motivated and detail-oriented Infrastructure Engineer with 24 years of experience to support, maintain, and improve our IT infrastructure. The ideal candidate will have a strong understanding of networking, server administration, cloud platforms, and system automation. You will work closely with cross-functional teams to ensure a reliable, secure, and scalable infrastructure environment. Key Responsibilities Maintain and support physical and virtual infrastructure, including servers, storage, and networking equipment. Deploy, configure, and monitor infrastructure systems (on-premise and cloud-based AWS, Azure, or GCP). Troubleshoot hardware, software, and networking issues, ensuring minimal downtime. Automate infrastructure tasks using tools like Ansible, Terraform, or PowerShell. Support CI/CD pipelines and integrate with DevOps tools (Jenkins, GitLab, Docker, Kubernetes). Apply system updates, patches, and security configurations as needed. Monitor system performance and proactively identify potential issues. Document infrastructure processes, systems, and configurations. Required Skills And Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 24 years of experience in infrastructure or systems engineering. Hands-on experience with Linux and Windows Server environments. Solid understanding of networking (TCP/IP, DNS, VPN, firewalls). Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Scripting skills in Bash, Python, or PowerShell. Basic knowledge of containerization and orchestration (Docker, Kubernetes). Experience with infrastructure-as-code (Terraform, CloudFormation) is a plus. Understanding of backup, recovery, and disaster recovery processes. (ref:hirist.tech) Show more Show less
Trivandrum, Kerala, India
Not disclosed
Remote
Full Time
Xpetize hiring Application support/Production support at Trivandrum Location Experience- 6-10 years Location - Trivandrum Notice- Immediate to 15 Days Interested candidates share your resume sunilkumar@xpetize.com Keyskills: Bachelor’s degree in computer science or related field, or equivalent experience. 5+ years of experience in full-stack application support, DevOps, or SRE role. Experience in ETL process, web development technologies, API service development. Proficient in scripting languages such as JavaScript, Typescript, PowerShell, and/or Python. Strong troubleshooting skills using built-in browser tools. Knowledge of DevOps methodologies and tools, including CI/CD concepts and tools like Jenkins. Familiarity with automation and configuration tools such as Ansible. Experience with public clouds (GCP, AWS, Azure) and implementing projects on them is a plus. Excellent verbal and written communication skills. Ability to collaborate with local and remote teams across different time zones. Ability to present and lead technical discussions. Experience leading a team working in multiple shifts. Familiarity with change management and ITSM Show more Show less
Trivandrum, Kerala, India
Not disclosed
On-site
Full Time
Job Title : Cybersecurity Analyst (2+ years of experience) Location : Trivandrum,kerala Job Type : Full-time Key Responsibilities Monitor and Respond to Security Alerts : Continuously monitor security alerts across various platforms (SIEM, IDS/IPS, firewall, etc.). Investigate and triage security incidents, ensuring quick resolution or escalation as needed. Work with the incident response team to manage and contain security breaches. Vulnerability Management Conduct regular vulnerability scans and assessments to identify weaknesses in the organization's IT infrastructure. Coordinate patch management efforts to ensure systems remain up to date with security patches. Recommend and implement strategies to mitigate Auditing & Compliance : Assist with security audits and assessments, ensuring compliance with industry regulations (e.g., GDPR, HIPAA, PCI-DSS). Maintain and track security policies, procedures, and documentation. Threat Intelligence & Analysis Keep up-to-date with emerging cyber threats, trends, and vulnerabilities to proactively protect the organization. Analyze security data and reports to identify patterns and trends in cyber threats. Implement threat intelligence feeds and integrate them with security tools. Security Tool Management Configure, manage, and maintain security tools such as firewalls, anti-virus, anti-malware, and SIEM platforms. Assist with the configuration and deployment of endpoint detection and response (EDR) tools. Collaboration & Training Collaborate with other IT teams to ensure security controls are applied consistently across all systems. Assist in training internal teams on best practices for security hygiene and incident reporting. Required Skills & Qualifications Minimum of 2 years in a cybersecurity or IT security-related role, with a solid understanding of network security, system security, and incident response. Technical Skills Proficient in security technologies such as SIEM (Splunk, ArcSight), IDS/IPS, firewalls, VPNs, endpoint protection, etc. Experience with vulnerability management tools and patching processes. Knowledge of TCP/IP, firewalls, and other network protocols. Familiarity with operating systems (Windows, Linux, MacOS) and common security vulnerabilities (OWASP Top 10, (Preferred) : CompTIA Security+ Certified Information Systems Security Professional (CISSP) Certified Ethical Hacker (CEH) GIAC Security Essentials (GSEC) or Skills : Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Strong attention to detail and ability to prioritize tasks in a fast-paced environment. (ref:hirist.tech) Show more Show less
Trivandrum, Kerala, India
Not disclosed
On-site
Full Time
SOC Analyst (Level 1) Experience - 2 to 4 years Location : Thiruvananthapuram, Kerala Employment Type : Full-Time Role Overview As a Level 1 SOC Analyst, you will serve as the first line of defense in our Security Operations Center, responsible for monitoring, detecting, and responding to security incidents in real-time. You will utilize SIEM tools to analyze security events and collaborate with cross-functional teams to mitigate risks and enhance the organization's security posture. Key Responsibilities Security Monitoring : Continuously monitor security alerts from SIEM platforms (e.g., Splunk, Sentinel, QRadar) to identify potential threats. Incident Triage : Perform initial analysis and classification of security incidents, escalating to higher tiers when necessary. Threat Analysis : Investigate and analyze security events to determine their impact and potential risks. Incident Response : Assist in the containment, eradication, and recovery processes during security incidents. Reporting : Document incidents and actions taken, providing detailed reports for further analysis and compliance purposes. Collaboration : Work closely with IT and security teams to implement security measures and mitigate risks. Continuous Learning : Stay updated with the latest cybersecurity threats, vulnerabilities, and mitigation strategies. Required Qualifications Experience : 2 to 4 years in a SOC or similar cybersecurity role. Technical Skills Proficiency in using SIEM tools (e.g., Splunk, Sentinel, QRadar). Understanding of network protocols and security technologies. Familiarity with endpoint protection and monitoring tools. Certifications : Relevant certifications such as CEH, CompTIA Security+, or CISSP are preferred. Soft Skills Strong analytical and problem-solving abilities. Excellent communication skills for reporting and collaboration. Ability to work effectively in a 24/7 environment. (ref:hirist.tech) Show more Show less
Chennai, Tamil Nadu, India
Not disclosed
On-site
Full Time
Xpetize hiring Networking Enginner at Chennai Location Experience- 8+ years Location- Chennai(Onsite) Notice- Max 15 Days Interested candidates share your resume to sunilkumar@xpetize.com Job Description: We are looking for the position of Network Engineer with 8+ years of experience in Network Administration and Network Security. Responsibilities: Manage and administer Palo Alto firewall, Cisco WSA, Zscalar proxy, Cisco Switches and Aruba Wireless system Monitor network performance, troubleshooting network problems and outages, scheduling upgrades. Secure network systems by establishing and enforcing policies and defining and monitoring access. Undertake data network fault investigations in local and wide area environments using information from multiple sources. Manage network uptime and maintain SLA within permissible limits. Ensure that the change management system is adhered to and that all changes to the network infrastructure are documented and approved. Mandatory Skills: Strong expertise in enterprise routing and switching environment, 3layer network architecture and enterprise wireless networks. Should have knowledge on data network equipment software / version upgrade to the latest stable firmware releases. Proficient in firewall administration – Palo Alto, Cisco FTD/ASA. Hands on experience in Cisco Iron Port proxy servers. Experience with network configuration management and monitoring tools. Experience with SDWAN and MPLS network Protocols such as BGP/OSPF/Static routes, TCP, IPv4, DNS, DHCP, MPLS, SDWAN, VPN – IPSEC and SSL Packet Capturing and analysing. Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
We are looking for a talented and experienced Python Django Developer to join our dynamic team. In this role, you will design, develop, and maintain robust web applications using Python and Django. You will work closely with other developers, designers, and stakeholders to deliver high-quality, scalable, and secure solutions. Responsibilities Backend Development: Write clean, maintainable, and efficient code for web applications using Python and the Django framework. API Development: Design and implement RESTful APIs for client-side and third-party integrations. Database Design and Management: Work with relational databases such as PostgreSQL, and MySQL, to design efficient data models and optimize queries. Frontend Collaboration: Collaborate with frontend developers to integrate user-facing elements with server-side logic, ensuring a seamless user experience. Testing and Debugging: Write unit tests to ensure code reliability, debug issues, and optimize the application for performance. Security Best Practices: Implement security and data protection measures to ensure the safety of user data and the integrity of applications. Code Review and Collaboration: Participate in code reviews, ensure code quality, and follow best practices in software development. Documentation: Maintain clear and concise technical documentation for codebases and APIs. Version Control: Use Git for version control, ensuring code consistency across team members and proper code management. Requirements Proven experience as a Python Developer, with a strong focus on Django or similar Python frameworks. Strong knowledge of Python programming language and experience with Django's ORM (Object-Relational Mapper) and templating system. Experience with front-end technologies such as HTML, CSS, and JavaScript (React, Angular, or Vue.js is a plus). Proficiency in databases, including experience with PostgreSQL, MySQL, or similar relational databases. API development using RESTful principles and tools like Django Rest Framework (DRF) or similar technologies. Familiarity with version control systems, preferably Git. Understanding of security principles, including data protection, authentication, and authorization techniques. Knowledge of Agile methodologies and experience working in an Agile environment. Problem-solving skills, ability to work independently and as part of a team. This job was posted by Rajathy P from Xpetize. Show more Show less
Trivandrum, Kerala, India
Not disclosed
On-site
Full Time
Job Title : eLearning Developer Experience Level : 3+ Years Location : Trivandrum Job Type : Full-Time Department : Learning & Development / Instructional Design Reports To : Learning Manager / Training Lead Job Summary We are looking for a creative and detail-oriented eLearning Developer with 3+ years of experience to design and build engaging, interactive online learning experiences. The ideal candidate will be proficient in eLearning development tools, have a good understanding of instructional design principles, and be able to collaborate with subject matter experts to bring training content to life. Key Responsibilities Design, develop, and publish interactive eLearning modules, courses, and assessments using tools like Articulate Storyline, Rise, Adobe Captivate, or similar. Work closely with instructional designers, SMEs, and multimedia specialists to translate learning objectives into effective digital content. Create and edit multimedia elements such as audio, video, graphics, and animations to enhance course delivery. Ensure all eLearning content meets accessibility (WCAG 2.1), usability, and branding standards. Upload and manage content in Learning Management Systems (LMS) such as Moodle, Canvas, SAP Litmos, or Cornerstone. Conduct testing and QA of learning products to ensure functionality across browsers and devices. Maintain and update existing eLearning materials based on feedback, updates, or changes in learning content. Track learner performance and analyze course data using LMS reporting Skills and Qualifications : Bachelors degree in Instructional Design, Educational Technology, Multimedia Design, or a related field. 3+ years of experience developing eLearning content in a corporate or academic environment. Proficient in authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, or Lectora. Familiarity with SCORM, xAPI, and other eLearning standards. Experience working with LMS platforms and uploading/troubleshooting course content. Solid understanding of instructional design models (e.g., ADDIE, SAM). Basic graphic design and video editing skills using Adobe Creative Suite or similar tools. Strong attention to detail and project management skills. Ability to work independently and manage multiple projects simultaneously. (ref:hirist.tech) Show more Show less
Trivandrum, Kerala, India
Not disclosed
On-site
Full Time
We are seeking a proactive and technically skilled Application Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting for our software applications, ensuring high availability and optimal performance. You will work closely with development, operations, and customer support teams to resolve issues, implement improvements, and maintain a stable application environment. This role requires strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer service. Responsibilities Application Troubleshooting and Support : Respond to and resolve application-related incidents and requests in a timely manner. Diagnose and troubleshoot complex technical issues, including application errors, performance bottlenecks, and database issues. Provide technical support to internal and external users via phone, email, and ticketing systems. Monitor application performance and identify potential issues proactively. Incident Management Manage and prioritize incidents based on severity and impact. Document incident details, troubleshooting steps, and resolutions in a clear and concise manner. Escalate complex issues to development or other technical teams as needed. Participate in post-incident reviews to identify root causes and implement preventive measures. Application Monitoring And Maintenance Implement and maintain monitoring tools to track application performance and availability. Perform routine maintenance tasks, such as application updates, patches, and configuration changes. Ensure application security and compliance with company policies. Collaboration And Communication Work closely with development, operations, and customer support teams to resolve issues and improve application performance. Communicate effectively with stakeholders, including technical and non-technical users. Create and maintain technical documentation, including knowledge base articles and troubleshooting guides. Automation And Process Improvement Identify opportunities to automate repetitive tasks and improve support processes. Develop and maintain scripts and tools to streamline support operations. Contribute to the development of best practices for application support. Required Skills And Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in application support or a similar role. Strong troubleshooting and problem-solving skills. Experience with ticketing systems (e.g., Jira, ServiceNow). Familiarity with operating systems (e.g., Windows, Linux). Basic understanding of networking concepts (TCP/IP, DNS). Basic understanding of database systems (e.g., SQL). Excellent communication and interpersonal skills. Ability to read and understand code snippets from common languages. Basic understanding of cloud concepts. Preferred Qualifications Experience with application monitoring tools (e.g., Prometheus, Grafana, New Relic). Experience with scripting languages (e.g., Python, Bash). Experience with cloud platforms (e.g., AWS, Azure, GCP). Experience with containerization technologies (e.g., Docker, Kubernetes). Experience with CI/CD pipelines. ITIL certification. Experience with API testing tools like Postman (ref:hirist.tech) Show more Show less
Trivandrum, Kerala, India
Not disclosed
On-site
Full Time
Job Description Maintain Production Support Processes and SLAs : Document production support processes that encompass the full lifecycle of a delivery request through to the development team and a production release. Support defined SLAs based on severity and work with DevOps and Engineering to meet those SLAs. System And Application Deployments Plan and execute application and database deployments following established processes with adherence to Corporate Change Management standards. Incident Management Participate in the troubleshooting, and resolution of production issues in real time with timely communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary. Monitoring & Alerting Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production environments. System Stability & Performance Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability. Root Cause Analysis (RCA) Contribute to post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams. Continuous Improvement Engage in continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance. Collaboration With Stakeholders Engage with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution. Knowledge Management Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures. Job Qualifications Required Skills & Qualifications : Bachelors degree in computer science, Information Technology, or a related field. 2+ years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure) Proven experience in a production support or IT operation team. Knowledge of incident management, system monitoring, and troubleshooting methodologies. Understanding of production systems, system architectures, and distributed systems. Hands-on experience with monitoring tools. Familiarity with scripting languages (e., Python, Shell) for automation and troubleshooting. Solid communication and interpersonal skills to engage with stakeholders. Ability to work under pressure and manage incidents in a fast-paced production environment. Proficiency in Windows/Linux/Unix environments and system administration. Familiarity with CI/CD pipelines and tools (e., Jenkins, GitHub). Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support. Ability to query SQL databases for application troubleshooting, reporting and deployments. Additional technologies : JIRA, Confluence, Pager Duty, Uptrends, Teams, O365 (ref:hirist.tech) Show more Show less
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