Systems Integration Advisor - Service Now

As a Systems Integration Advisor - Service Now at NTT DATA, you will play a crucial role in configuring, administering, and supporting the ServiceNow platform to ensure it meets business needs and operates efficiently. Here is a breakdown of your responsibilities: - **Platform Administration**: - Manage the ServiceNow platform, including user access, security settings, and system configurations. - Perform regular system audits and health checks for optimal performance. - Monitor system performance and troubleshoot issues as they arise. - **Configuration and Customization**: - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Develop workflows, business rules, UI policies, and client scripts. - Configure notifications, reports, and dashboards to meet business requirements. - **User Support and Training**: - Provide technical support to ServiceNow users, resolving issues and answering queries. - Conduct training sessions and create documentation to help users understand platform functionalities. - **Integration and Automation**: - Integrate ServiceNow with other enterprise systems using APIs and integration tools. - Automate routine tasks and processes to improve efficiency and reduce manual work. - **Change Management**: - Manage platform upgrades and patches to minimize disruption to users. - Implement change management processes for smooth transitions and updates. - **Collaboration and Communication**: - Work closely with IT teams, business analysts, and stakeholders to gather requirements and deliver solutions. - Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions. **Qualifications**: - **Education**: - Bachelors degree in Computer Science, Information Technology, or a related field. - **Experience**: - Proven experience as a ServiceNow Administrator or in a similar role. - Experience with ServiceNow modules such as ITSM, ITOM, HRSD, etc. - **Skills**: - Strong understanding of ServiceNow architecture and best practices. - Proficiency in JavaScript, HTML, CSS, and other web technologies. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - **Certifications**: - ServiceNow Certified System Administrator (CSA) preferred. - Additional ServiceNow certifications are a plus. At NTT DATA, a trusted global innovator of business and technology services, you will be part of an inclusive and forward-thinking organization committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries and a focus on digital and AI infrastructure, you will have the opportunity to contribute to the cutting-edge solutions that drive the digital future.,