Job Description We are seeking a skilled and motivated ServiceNow Administrator to join our team during a key phase of IT transformation. As we transition from Ivanti Service Manager to ServiceNow, this role will support the implementation project and take long-term ownership of the platform. The successful candidate will ensure the system is optimised, scalable, and aligned with business needs, while also driving continuous improvement and innovation. Key Responsibilities This list is not exhaustive and may include other duties assigned by the manager. Work alongside external consultants during the ServiceNow implementation project. Liaise with internal stakeholders and process owners to gather and understand requirements during requirements gathering sessions. Configure and maintain core ServiceNow modules: Incident, Request, Self-Service, CMDB, and Change Management. Carry out day-to-day administration, including user and group management, roles, and permissions. Develop and maintain workflows, business rules, UI policies, and client scripts. Monitor system performance and ensure data accuracy and integrity. Provide support and training to end-users as required. Lead future enhancements and continuous improvement initiatives. Keep up to date with ServiceNow developments and best practices. Required Skills and Experience 3 to 5 years of hands-on experience as a ServiceNow Administrator Demonstrable experience as a ServiceNow Administrator in a similar environment. Hands-on expertise with Incident, Request, CMDB, Change, and Self-Service modules. Strong understanding of ITIL processes and service management principles. Experience with ServiceNow configuration and customisation (e.g., workflows, business rules, client/server scripts). Familiarity with access controls, security roles, and permissions. Ability to diagnose and resolve technical issues independently. Desirable Skills and Experience ServiceNow Certified System Administrator. Experience with Ivanti Service Manager (to support the transition). Knowledge of JavaScript for scripting within ServiceNow. Experience with ServiceNow upgrades, patching, and release management. Exposure to system integrations with other platforms or tools. Familiarity with Agile or DevOps working environments. Soft Skills Excellent communication and interpersonal skills. Ability to collaborate effectively with both technical and non-technical stakeholders. Proactive and self-driven with a strong problem-solving mindset. Well-organised with good time management skills. Adaptable and open to learning new technologies and processes. Customer-focused with a commitment to delivering high-quality service.
About the Role: We are looking for a bright and enthusiastic recent graduate eager to launch your software development career. Who possess a strong technical foundation in modern web technologies and a knack for clear communication and collaboration. If you have worked on projects using .NET Core, Angular, SQL Server, Azure, or Python, and are excited to learn and grow, this is the perfect opportunity for you! Key Responsibilities: Develop and maintain web applications using .NET Core and Angular. Work with SQL Server to design, query, and maintain databases. Assist in cloud-based development using Microsoft Azure. Contribute to automation and backend processes using Python where required. Collaborate with cross-functional teams to define, design, and deliver new features. Write clean, scalable, and efficient code following best practices. Participate in code reviews, testing, and debugging activities. Maintain proper documentation for development work. Stay updated with emerging technologies and industry trends. Required Skills: Bachelor's degree in Computer Science, Engineering, or a related field. Demonstrable project experience in one or more of the following technologies is highly desirable .NET Core, Angular, SQL Server, Azure, or Python. Basic understanding of object-oriented programming and web technologies. Familiarity with version control systems (e.g., Git) and basic software development workflows. Strong problem-solving and analytical skills. Good understanding of databases, APIs, and web services. Ability to quickly learn and adapt to new technologies and tools. Soft Skills : Excellent communication skills able to clearly articulate ideas, ask questions, and document work. Team player – comfortable collaborating with diverse team members in a fast-paced environment. Proactive attitude – ready to take initiative and ownership of tasks. Detail-oriented – strong attention to accuracy and quality in coding and documentation. Willingness to learn – enthusiastic about continuous personal and professional growth. Positive mindset – adaptable and resilient when facing challenges. Bonus Points For : Exposure to Agile development methodologies and tools. Experience presenting technical information or participating in technical discussions. Contributions to personal or open-source projects showcasing both technical skills and communication. Any relevant certifications or online courses completed. What We Offer: A dynamic, supportive environment where learning is a priority. Mentorship from experienced professionals to fast-track your development. Opportunities to work on real projects that make an impact. A clear career path with performance-based growth opportunities. Regular feedback and opportunities for development in both technical and soft skills.
Job Description We are seeking a skilled and motivated ServiceNow Administrator to join our team during a key phase of IT transformation. As we transition from Ivanti Service Manager to ServiceNow, this role will support the implementation project and take long-term ownership of the platform. The successful candidate will ensure the system is optimised, scalable, and aligned with business needs, while also driving continuous improvement and innovation. Key Responsibilities This list is not exhaustive and may include other duties assigned by the manager. Work alongside external consultants during the ServiceNow implementation project. Liaise with internal stakeholders and process owners to gather and understand requirements during requirements gathering sessions. Configure and maintain core ServiceNow modules: Incident, Request, Self-Service, CMDB, and Change Management. Carry out day-to-day administration, including user and group management, roles, and permissions. Develop and maintain workflows, business rules, UI policies, and client scripts. Monitor system performance and ensure data accuracy and integrity. Provide support and training to end-users as required. Lead future enhancements and continuous improvement initiatives. Keep up to date with ServiceNow developments and best practices. Required Skills and Experience 3 to 5 years of hands-on experience as a ServiceNow Administrator Demonstrable experience as a ServiceNow Administrator in a similar environment. Hands-on expertise with Incident, Request, CMDB, Change, and Self-Service modules. Strong understanding of ITIL processes and service management principles. Experience with ServiceNow configuration and customisation (e.g., workflows, business rules, client/server scripts). Familiarity with access controls, security roles, and permissions. Ability to diagnose and resolve technical issues independently. Desirable Skills and Experience ServiceNow Certified System Administrator. Experience with Ivanti Service Manager (to support the transition). Knowledge of JavaScript for scripting within ServiceNow. Experience with ServiceNow upgrades, patching, and release management. Exposure to system integrations with other platforms or tools. Familiarity with Agile or DevOps working environments. Soft Skills Excellent communication and interpersonal skills. Ability to collaborate effectively with both technical and non-technical stakeholders. Proactive and self-driven with a strong problem-solving mindset. Well-organised with good time management skills. Adaptable and open to learning new technologies and processes. Customer-focused with a commitment to delivering high-quality service.
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