2384 Service Quality Jobs - Page 22

-Ensure accurate maintenance of client records, performance evaluations, and relevantdocumentation. - Conduct regular performance evaluations of team members to assess individual performanceand provide constructive feedback. - Develop and implement customer service skills training programs to enhance the capabilitiesof your team. - Collaborate with team members to set and monitor progress towards achieving team goalsand objectives. - Monitor and evaluate customer satisfaction levels through feedback and surveys, takingproactive measures to improve the client experience. - Analyze client service data and feedback to identify trends, issues, and areas for improvement. - Establish team goals an...

Job Summary The SPE-CX-Multi Channel Helpdesk role is pivotal in ensuring seamless customer interactions across various platforms. With a focus on the Hi-Tech domain the candidate will leverage their English communication skills to resolve queries efficiently. This hybrid role requires a proactive approach to enhance customer satisfaction and contribute to the companys reputation in the tech industry. Responsibilities Provide exceptional customer service across multiple channels ensuring prompt and accurate resolution of inquiries. Utilize strong English communication skills to effectively interact with customers and understand their needs. Collaborate with team members to identify and imple...

Key Responsibilities: Team Management & Delivery Oversight: Provide strategic leadership and hands-on mentoring to a team responsible for processing CRE loan applications and supporting portfolio activities. Drive operational excellence by ensuring all deliverables meet ambitious service level agreements (SLAs) and key performance indicators (KPIs). Maintain an exceptional documentation accuracy rate, aiming for at least 98% right-first-time performance to uphold quality and compliance. Operational Excellence: Uphold strict compliance with AAF Lending Policies, Standards, and Lending Criteria, ensuring all credit materials and supporting documentation are thoroughly reviewed and approved bef...

Ensure the portfolio quality to minimize the NPA and credit losses, overall coordination of branches under the cluster, for ensuring the quality of the portfolio, support in recruitment, training, retention and mentoring talents, remain updated market development and trend and apprise vertical head to maintain the hygiene in the portfolio, Stay updated on the recent changes in policy and regulatory guidelines Qualification: MBA/CA Experience: 8 - 15 years Stay updated on the recent changes in policy and regulatory guidelines and ensure the same is reached to all the stakeholders Liaison with the internal and external stakeholders Timely intervention to ensure the quality of sourcing and mini...

Job Description: Role: Meta Services Manager (Finance, Stay, Fly & Insurance) Experience- 5+ years Location: Noida Key Responsibilities: 1. Service Management & Execution Manage end-to-end operations across Meta Finance, Stay, Fly, and Insurance verticals. Ensure high levels of efficiency, accuracy, and student satisfaction in service delivery. Define, implement, and monitor SOPs and SLAs for each vertical to ensure compliance and continuous improvement. 2. Partnership & Vendor Management Build and sustain strategic partnerships with banks/NBFCs, accommodation providers, travel partners, and insurance companies. Negotiate optimal terms, improve pricing structures, and enhance partner service...

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going. We are seeking a skilled IT Logistics Technician t to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client. Key Responsibilities Concierge-Level Customer Experience: Deliver premium, white-g...

Sales & service Engineer (resident engineer): Vadodara | Chandigarh Location: Vadodara | Chandigarh Desired candidates profile: The candidate is responsible for maintaining service quality, ensuring customer satisfaction and timely completion of service requests, including follow-up for payments. They should also handle service reporting and analysis, meet or exceed sales targets and provide accurate sales forecasts. Generate leads and strategically convert inquiries into orders. Required Experience, Skills and Qualifications Qualification: Graduate in Electronics / Electrical / Mechatronics / Electronics & Instrumentation / Science is required with a strong background in service troubleshoo...

Position Requirements Critical skills : Customer service experience Team management skills Strong organisational skills Strong problem-solving skills Availability to work in shifts including weekends Work Experience/Education : Work experience as a Duty Manager or Operations Manager or similar management role Previous experience in the industry preferred Degree in Management or Hospital Management Key Result Areas: Overseeing of daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. Patient satisfaction and resolve all issues relating to them Maintain constant communication with management and staff to ...

SAP delivery partner will be responsible for the successful delivery of SAP projects and programs. The responsibilities include: Project Management Experience Should have at least 20 years experience of SAP project management, Fixed Price milestone payment, T&M/Staffing. Should have experience of leading AMS engagements as well. SAP Background Preferred at least 5 years of SAP experience in non-PM role Project Oversight during execution phase : Overseeing the project from start to finish, including design, build, test, and post-go-live support Customer support : Lead customer support and participate and address program level discussion. Lead monthly steering committee meeting with customer. ...

We are looking for a highly experienced and skilled professional to lead our services team as the Director of Services. The ideal candidate will have a strong background in hospitality and excellent leadership skills. Roles and Responsibility Oversee the development and implementation of service strategies to enhance customer satisfaction. Lead and manage a team of service professionals to achieve high performance standards. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback and implement changes to improve service quality. Develop and maintain relationships with key stakeholders, including suppliers and vendors. Ensure compliance with company p...

The National Technical Manager will lead the technical valuation function across India for high-value LAP portfolios. This includes managing a team, coordinating with external agencies, ensuring accurate property valuations, and advising credit teams on collateral acceptability. Degree in Civil Engineering or related field (preferred). Key Responsibilities: Leadership & Team Management Lead a nationwide team of regional and area technical managers. Build and develop a technically strong team with deep market knowledge. Review and approve technical valuation reports. Ensure fair property rates, proper documentation, and compliance with local construction norms. Agency Management & Site Visits...

Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close...

The strategic leader responsible for strategic planning, run, delivery and service management of the Group Security function in NAB India A driver of innovation and continuous improvement, both in customer as we'll as colleague experience, but also in how security is delivered at NAB Provide operational and Security-based leadership across the India Technology Centre Group Security resources and delivery. This role will require you to establish, maintain and drive a highly engaged, capable and progressive NAB team to deliver high quality outcomes. As a leader you will be responsible for the operational activities, on the ground people leadership, embedding the strategic purpose of Group Secu...

We are seeking an experienced Operation Manager to ensure service excellence, and drive on time project delivery. The role requires communication, organizational, and problem-solving skills, along with prior experience in the printing and manufacturing industry. Key Responsibilities Act as the primary point of contact for clients, building and maintaining long-term relationships. Understand client requirements and ensure timely, high-quality service delivery. Assign design work to internal teams with realistic deadlines and oversee execution. Coordinate with cross-functional teams to fulfill client needs. Conduct regular client meetings to review progress, share updates, and resolve concerns...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and ...

Ensure Process Compliance: Verify adherence to SOPs and control standards. Identify and Categorize Errors: Spot issues and classify them for resolution. Support Risk Mitigation: Help reduce operational and compliance risks. Drive Continuous Improvement: Recommend process enhancements and automation. Enable Governance Reporting: Provide insights via dashboards and forums. Collaborate Across Teams: Work with operations, governance, and control teams to close feedback loops. Perform QA checks*on manual transactions for compliance with SOPs and controls Identify and categorize errors. (e. g. , control failure, process gaps). Provide feedback to advisors and team leads for corrective action. Main...

Profile / Qualifications Diploma/Bachelor of Engineering or Technical Degree preferred 3-4 years of hands-on technical experience on electro-mechanical systems. Strong mechanical aptitude including power transmission systems, pneumatics, and hydraulics. Capable to read electrical panel drawings including PLC, and PC based control systems Experienced troubleshooter on electro-mechanical systems. Be able to read/understand blueprints, and mechanical/electrical drawings. Strong analytical and problem-solving skills. Ability to evaluate and solve problems in a logical manner. Able to multi-task and work under extreme pressure. Ability to maintain a clean and safe work environment. Strong custome...

Key Roles and Responsibilities: Manage daily operations of the facility including cleaning, landscaping, parking, etc. Ensure smooth functioning of essential services like reception, Courier, catering, waste disposal. Oversee installation and maintenance of systems like CCTV, RO plants, HVAC, and electrical infrastructure. Conduct regular inspections to assess repair needs and ensure safety compliance. Manage upkeep of equipment and supplies of stationery, pantry services. Identify and execute improvement projects. Prepare and manage budgets for department. Plan future development in line with strategic business objectives. Calculate and compare AOP costs v/s Actual Develop and maintain a ve...

" ng-non-bindable> Description We re Victaulic! With more than 5,500 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website. The Role This role is key in ensuring our operations are set up for success by working closely with our logistics service providers (Freight forwarders, CHA, tra...

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building and process compliance across all branches.Responsible for people management, lower attrition and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest execute BTL activities for acquisition of merchants. Provide timely structured feedback - operator, user competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with. Experience Range : 10 to 20 Yea...

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building and process compliance across all branches.Responsible for people management, lower attrition and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest & execute BTL activities for acquisition of merchants. Provide timely & structured feedback - operator, user & competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with. Experience Range : 10 to ...

Deputy Program Lead-Medical - India Health Action Trust (IHAT) Deputy Program Lead-Medical About IHAT: India Health Action Trust was instituted in 2003 with a vision to meaningfully impact the lives of vulnerable and marginalised people by addressing health and social inequities. The Trust is working towards reducing inequities by developing comprehensive and sustainable programmes to improve population health. Since its inception, IHAT has working closely with the Government of India and state governments, including Uttar Pradesh, Madhya Pradesh, Karnataka, Rajasthan, Delhi and Bihar to achieve public health goals. Our work is focused in areas of prevention and control of HIV and Tuberculos...

Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality Experienced Specialist in one specialized discipline as well a...

Job Summary The Service Manager role is pivotal in ensuring seamless service delivery and operational excellence within our organization. With a focus on hybrid work model the candidate will leverage their expertise in Angular Spring Boot Microservices and Core Java to drive impactful solutions. This position requires a minimum of 10 years of experience and offers the opportunity to contribute significantly to our companys growth and societal impact. Responsibilities Oversee the development and implementation of robust service solutions using Angular 2 8 and Spring Boot to enhance operational efficiency and client satisfaction. Coordinate with cross-functional teams to ensure the integration...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...