3018 Service Quality Jobs - Page 22

esignation : Relationship Manager / Senior Relationship Manager- Elite Service About us: Matrimony.com Ltd is the largest and the most trusted matrimony brand with employee strength of around 4500+ associates. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Matrimony Mandaps and Matrimony Bazaar. We are the pioneer and leader in the online match making business with over 4 million active members availing these services. Matrimony.com has a pan I...

Job Challenges : Stringent safety and environmental norms, statutory regulations and licensing requirements limit options of storage and stacking patterns Space constraint for storage of material and uncertain consumption pattern poses a challenge to inventory management. Arranging and retaining contractual service providers and contract workforce at competitive rates, given the lack of organized infrastructural amenities at Birla Copper and fluctuating demand by internal customers owing to changing new initiatives at the plant. Numbers of pending overdue Indents which is a challenge to convert in PO due to different unique requirements. Sometimes Incomplete/inappropriate details of requirem...

At Boxoffice, we believe workspaces should do more than just accommodate businesses they should empower growth, inspire innovation, and reflect the culture of the teams that work within them. Founded with a vision to redefine commercial real estate experiences, Boxoffice offers a full spectrum solution: from custom-designed interior fit-outs to fully managed offices in prime business locations. We combine thoughtful design, operational efficiency, and flexible leasing models to deliver workspaces that evolve with your business. Job Description (JD) Community & Facility Operations Manager Community & Facility Operations Manager Community & Facility Manager Employment Type: Full-time Experienc...

This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems, Service Quality and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable). RESPONSIBILITIES Service Quality Gain deep understanding of data that impact service and product quality. Lead/ coordinate with Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data. Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data. Best practice sharing acros...

Key Responsibilities 1. Strategic Logistics & Supply Chain Leadership Lead end-to-end supply chain operations, including inventory planning, cargo movement, and warehouse stuffing. Develop and implement strategies to optimize container load planning (CLP), reduce delays, and maximize utilization. Oversee transportation planning and container transfers from CY to CFS, ensuring efficiency and cost control. Drive continuous improvement initiatives in yard operations, stuffing, and material handling. 2. Documentation & Compliance Oversight Ensure accuracy and compliance in export/import documentation (shipping bills, invoices, customs forms). Establish robust systems for documentation control, s...

Job Description Job Responsibility Directly supervises employees in a Site. Monitors work, alters schedules to meet unforeseen conditions, controls load factors and flow of work to ensure maximum use of available capacity and effective use of labor, tools and equipment. Design and implement operations improvement strategies for safety, cost, quality, training, inventory, and services. Analyze and draw information for daily operational needs and improvement for the team. Provide prompt problem solving for key issues. Responsible for key operational measures within business unit (service, quality, productivity, cost, safety). Supervises the daily work schedules of Production employees involved...

SUMMARY Customer Service Representative Technical / Functional Support Summary We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives . In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment. This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility . Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively. Handle and document customer queries and complaints with accuracy and profes...

We are looking for a highly skilled and experienced Front Office Manager to join our team at The Ambassador Hotel in Mumbai. The ideal candidate will have a strong background in hospitality and front office management, with excellent communication and leadership skills. Roles and Responsibility Manage the front office team to ensure exceptional customer service and efficient check-in/check-out processes. Coordinate with other departments to maintain seamless operations and high standards of service quality. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and train front office staff on various aspects of hotel operations. Handle guest complaints and r...

We are looking for a highly skilled and experienced professional to lead our restaurant and bars team in Fairmont Mumbai & Rosywn, A Morgans Originals Hotel. The ideal candidate will have a strong background in hospitality and management, with excellent leadership skills. Roles and Responsibility Manage daily operations of the restaurant and bars, ensuring high-quality service and customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Lead and motivate a team of staff members to achieve exceptional performance. Maintain high standards of quality, safety, and hygiene. Collaborate with other departments to ensure seamless service delivery. Analyze custome...

We are looking for a highly experienced and skilled professional to lead our services team as the Director of Services. The ideal candidate will have a strong background in hospitality and excellent leadership skills. Roles and Responsibility Oversee the development and implementation of service strategies to enhance customer satisfaction. Lead and manage a team of service professionals to achieve high performance standards. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback and implement changes to improve service quality. Develop and maintain relationships with key stakeholders, including suppliers and vendors. Ensure compliance with company p...

Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role will involve proactive client communication, project management, technical oversight, and problem-solving to ensure client satisfaction and successful service delivery. Key Responsibilities: - Ensure services are delivered according to agreed service definitions and SLAs to maintain client satisfaction. - Act as the primary point of contact for client inquiries, escalations, and feedback. - Tailor required services according to client business needs and objective...

As an Operation & Business Development Manager at our hospital and clinic group, you will play a crucial role in overseeing operations across all branches, ensuring service quality, and driving business growth through strategic planning and execution. Your primary responsibilities will include: - Overseeing and coordinating operations of all hospitals and clinics under the group. - Ensuring smooth functioning, service quality, and compliance with healthcare standards. - Working closely with Branch Heads and Department HODs to maintain consistency and operational excellence. - Developing and implementing business development strategies to expand patient base and service reach. - Identifying n...

As a Customer Service Executive at Delhi Rajendra Nagar Asset Centre in the Retail Banking unit, your role will involve enabling customers, partners, and other stakeholders to address their queries and needs, while also representing the company as brand ambassadors. Your primary responsibilities will include: - Providing excellent customer service and promoting customer centricity within the organization - Taking ownership of customer issues and ensuring their resolution - Setting a clear mission to enhance service quality and deploying strategies towards that mission - Developing service procedures, policies, and standards - Analyzing MIS to enhance productivity and maintain accurate record...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Work Location: Pune / Bangalore Company: Top Indian MNC IT & Customer Support Employment Type: Full - Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice support) Willingness t...

We are looking for a skilled Duty Manager to join our team, with 4-8 years of experience in the hospitality industry. Roles and Responsibility Manage daily operations of the hotel or resort. Oversee front desk, housekeeping, and food service staff. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues promptly. Maintain high standards of customer satisfaction and quality service. Implement effective strategies to improve operational efficiency. Job Requirements Proven experience as a Duty Manager or similar role in the hospitality industry. Strong leadership and management skills. Excellent communication and interpersonal skills. ...

We are looking for a skilled Kitchen professional with 2-4 years of experience to join our team. The ideal candidate will have a strong background in hospitality and excellent culinary skills. Roles and Responsibility Manage kitchen operations, including food preparation, cooking, and service. Supervise and coordinate the work of kitchen staff to ensure efficient service. Maintain high standards of quality, presentation, and hygiene in food preparation and service. Develop and implement menus, recipes, and cooking techniques to enhance menu offerings. Collaborate with other departments, such as front-of-house and storage, to ensure seamless service. Monitor inventory levels and order supplie...

Serve as a Subject Matter Expert (SME) with a thorough understanding of end-to-end Accounts Payable (P2P) processes. Perform supplier reconciliations and resolve discrepancies effectively. Coordinate with supervisors to address daily operational issues and implement solutions. Allocate work volumes within the team, ensuring timely completion of daily targets. Prepare and maintain reports required for daily, weekly, and monthly metrics; strong proficiency in Excel and PowerPoint is required. Manage and respond to business and internal stakeholder emails, ensuring clarity and timely resolution. Ensure consistent, high-quality deliverables within defined timelines. Demonstrate client sensitivit...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Track Description: Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perf...

DUTIES & RESPONSIBILITIES To provide comprehensive management of clients transportation services covering all for Bangalore, and other locations with a focus on continuous improvement. Must be able to work in flexible shift basis as per operations requirement. Responsible for vehicle, driver induction with valid vehicle documents as per compliance and legal policies. Ensure cab routing list for employee is generated on time and shared with security team for escort (Marshall) routing on daily basis. Monitor and optimize routes to minimize travel time and costs while maintaining service quality. To ensure amendment of Daily Escort Security Service Confirmation for each trip. Enrolment of new e...

We are looking for a skilled Assistant Manager Outlet to lead our Food & Beverage Service team. The ideal candidate will have a strong background in hospitality and excellent leadership skills. Roles and Responsibility Manage daily operations of the food and beverage outlet, ensuring high-quality service delivery. Supervise and train staff members to achieve exceptional customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Maintain high standards of quality, hygiene, and safety. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback and implement changes to improve overall experience. Job Requirements Proven e...

The Quality Analyst (QA) is responsible for ensuring that products and services meet both external and internal quality standards.

Role Overview: You are being hired as an Assistant Operations Manager at Dextrus, a design-led shared workspace brand in Mumbai, India. Dextrus is known for creating thoughtfully designed environments that balance style and comfort, professionalism and warmth. With a focus on upholding design and service standards, you will play a key role in overseeing day-to-day operations, supporting new build-outs, and ensuring service excellence across the centers. Key Responsibilities: - Oversee the optimum functioning of existing centers and establish high-quality service standards. - Aid in creating thorough Standard Operating Procedures (SOPs) and managing all operational teams including Facilities,...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education SailPoint IIQ Developer Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enha...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...