1694 Service Quality Jobs - Page 22

Join our Team About this opportunity: You have the chance to join Ericsson, a global leader in communications technology, as a Service Improvement Lead. In this role, you will be responsible for enhancing service delivery by overseeing service lifecycles, ensuring consistent performance optimization, and fostering continuous evolution. Your role will involve bridging the gap between internal teams and Service Delivery Units (SDUs) to provide crucial support to our Service Ownership. What you will do: You will manage and enhance the entire service lifecycle to ensure the highest standard of service delivery efficiency. Working alongside the Service Owner, you will guarantee an end-to-end cust...

The Branch Operations and Service Manager in the Rural Banking department is responsible for focusing on enabling customers, partners, and stakeholders to address their needs through proactive query resolution. This role involves setting up customer service quality procedures and standards for the team, deploying strategies, and implementing best practices to achieve customer satisfaction, loyalty, and retention. The Branch Operations and Service Manager plays a crucial role in driving employee morale and engagement levels to ensure the organization delivers best-in-class service to its customers. Key Responsibilities include: - Managing a team of customer service managers overseeing the inb...

As a Team Leader in the Insurance industry, your primary responsibility will be to manage the overall performance of a team of customer service representatives. You will be required to ensure day-to-day team management in accordance with requirements and Service Level Agreements (SLAs). It will be crucial for you to provide high-quality agent coaching to guarantee a proper understanding of products and services, compliance with client policies, and the delivery of exceptional customer service. Additionally, you will need to exhibit exceptional people management skills by providing mentorship and career development opportunities to members of your team. Your goal should be to achieve low attr...

As a seasoned professional with over 10 years of experience, including 5-7 years in Continuous Improvement, Process Excellence, or Operational Excellence roles, you will lead multiple engagements to resolve complex business problems. Your responsibilities will include designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health. You must possess the ability to understand, define, and monitor business indicators, both Lagging and Leading Indicators. Your expertise will be crucial in designing Early Warning system(s) as per business needs, performing Risk & Controls assessment/FMEA, and creating a robust controls framework. Y...

Description People management for small to medium size teams of 20-25 employees across one or more projects within the same domain Manages the project directly on their day-to-day schedule, quality, process and team morale, Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities You demonstrate capability to understand fundamental test methodologies and metrics You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates You understand metr...

Description At this role the associate gets a chance to work on multiple generations of E-reader devices and will directly contribute to the high quality of the devices, Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner, Should have understanding of the functionality of the project/product Should have the ability to stay connected with changing requirements and documentation, Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs, Should execute processes to thoroughly test product changes, Should have the ability to backtrack and do a root cause analysis of bugs/issues, A day in the li...

Role & responsibilities : Working with a leading MNC to Carry out the installations, commissioning and attending the service calls and technical support. Should have knowledge about Electrical & Pneumatic drawings & specifications, VFD Programming, Sensors, Card system replacement, Instrumentation selections, Estimation, Application development, FAT, Installation & commissioning, Preparation of Internal test Reports, Circuit diagrams & drawings & commissioning reports, remote support to the machines. Coordinate installations with Head office and field maintenance, support, Preparing service & AMC quotations with appropriate terms & conditions & submit it to customers. Marketing of AMC for th...

1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales performance Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals, priorities, and timelines. Monitor ...

Job Description The Group Credit is a credit origination that enables business growth of First Abu Dhabi Bank s Corporate and investment banking (CIB) business, meets the service aspiration of all our customers and remains an independent assurance provider of credit quality through the possession of sound credit risk, product and market knowledge. This role is primarily responsible for providing specialized support to Abu Dhabi / Dubai and NE/PCG clients on the credit processes and administration of sanctioned limits. The role is responsible for Processing / Encoding of credit limits relating to credit facilities and ensure accurate detailing before inputting the same into the Bank s system....

Project Coordinator ( Night Shift) | United Language Group External Opportunities Posting Details September 5, 2024 Showing 1 location Neelkanth Corporate IT Park (West) - Kirol Road Vidyavihar Mumbai, 400086, IND Job Details Description Summary The Project Coordinator - Level 1 will consistently meet client expectations by providing exceptional service, quality, and cost efficiency on every project. While working on multiple projects, the primary responsibility of this position is to manage the project from the point of handoff from the Project Manager to the point of return handoff back to the Project Manager by utilizing localization and project management software and ensuring the highes...

About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. T...

Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication Meets required dress code Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of...

flexi-barista Now Brewing Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do ...

":" Responsibilities: To manage specific set of customers identified by SNS. Proactively schedule and meet customers. Meeting shall be both Onsite & Remote. Understand if any gaps in SNS service quality. Identify Opportunities where SNS can improve service delivery. Identify Opportunities where new solutions or services can be positioned. Proactively take steps to resolve any gaps by co-ordinating with SNS Team & Customers. Always Ensure healthy communication between SNS & Customers. Ensure Proactive updates communication across all stakeholders. Periodic Presentation to Customer about rendered SNS services. Requirements Educational Qualification: Any bachelors degree Experience: 2-3 Years E...

Looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures and best practices. Identify opportunities for process improvements and recommend changes. Job Requirements Minimum 8 years of experience in a rel...

Looking for a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective strategies to improve service quality and efficiency. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues related to healthcare management systems. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and regulatory requirements. Job Requir...

Looking for a skilled Senior Lead - Delivery to join our team in Hyderabad II. The ideal candidate will have 5-8 years of experience in the field. Roles and Responsibility Manage and deliver high-quality services to clients, ensuring timely and efficient project completion. Lead and motivate a team of professionals to achieve exceptional results and meet client expectations. Develop and implement effective delivery strategies to improve service quality and reduce costs. Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless project execution. Analyze and resolve complex technical issues, providing expert guidance to junior team members. Ensure compliance wi...

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Analyze data and metrics to measure service performance and identify trends. Provide coaching and training to team members to improve their skills and knowledge. Ensure compliance wit...

We are looking for a results-driven Senior Sales Executive to actively seek out and engage customer prospects for field sales. Identify and develop new business opportunities to drive growth. Build and maintain strong relationships with potential and existing clients. Analyze market trends and develop strategic sales plans. Job Responsibilities: Customer Support, Telemarketing, Communication Handle inbound and outbound customer calls professionally, ensuring efficient communication and excellent customer service experiences. Provide accurate and detailed information about company products, services, pricing, and policies to all customers. Build and maintain strong relationships with customer...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! By ...

Description An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes, Roles & Responsibilities Gain understanding of the application test procedures and how to use applicable software and tools, Execute test instructions and report test results accurately and promptly, Report any deviations observed Understand any changes in test instructions related to their assigned work Follow defined processes to perform assigned work A day in the life Quality Services (QS) organization provides testing support for Devices, Retail an...

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance go...

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and a...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

Job_Description":" JOB Description for Linux System Admin L1 Customer Name Axis Bank WVL LOCATION - Mumbai / Bangalore DOMAIN Linux-- Level (L1/L2/L3) L1 - Required Relevant Domain Experience 1.5 4 years Job Type (Onsite/Remote) Onsite , Shift details (General/ 24X7) 24x7 Qualification B.E./Diploma/BSC-IT Certifications Certification on Redhat Linux is preferred Role Purpose , System Admin Support Services for enhancing the service quality to their business users. JOB RESPONSIBILITIES - CPU, Disk and Memory monitoring using tools provided by Axis Bank - Disk management - creating partitions for the different types of servers - Disk space management for OS partition(s) - System Log file manag...