1694 Service Quality Jobs - Page 20

Core Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. Maintain Portfolio MIS, Delinquen...

Job Summary To underwrite and manage the portfolio in assigned branch/location Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan ten...

Key Deliverables: Underwrite mortgage business and manage the portfolio in the assigned branch/location Assess loan applications and recommend approval decisions to higher authorities Review credit proposals, ensuring industry, business, financial, and collateral risks are identified and mitigated Build and maintain effective relationships with third parties for better client outcomes Role Responsibilities: Conduct personal discussions with customers to assess creditworthiness and ensure document completion Maintain Portfolio MIS, Delinquency MIS, and other operational reports Enable quick turnaround of credit proposals in close coordination with the sales team Ensure compliance with credit ...

Key Deliverables: Underwrite mortgage business and manage the portfolio in the assigned branch/location Assess loan applications and recommend approval decisions to higher authorities Review credit proposals, ensuring industry, business, financial, and collateral risks are identified and mitigated Build and maintain effective relationships with third parties for better client outcomes Role Responsibilities: Conduct personal discussions with customers to assess creditworthiness and ensure document completion Maintain Portfolio MIS, Delinquency MIS, and other operational reports Enable quick turnaround of credit proposals in close coordination with the sales team Ensure compliance with credit ...

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business ...

About The Role We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business ...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance customer satisfaction and service quality. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure co...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance customer satisfaction and service quality. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement lean principles and Six Sigma methodologies to drive continuous impr...

JOB PROFILE Key Result Areas: 1. Customer visits for Quality Analysis 2. Information channel between QA & Field 3.Monitoring improvement effectiveness in field Job Description: 1. Scanning SFDC records daily and monitoring field calls 2. Prioritize issues Critical to Safety & Quality. 3. Customer visits for Root cause Analysis at site (Identified customers for critical quality issues defined by QA) 4. Customer relation building by joint visits (Service / Dealer) 5. Joint audit with service to check effectiveness on improvements. 6. To do RCA using quality tools like 8D. 7. Ensure Dealers PDI 8.Provide quality updates to service 9. Provide field insights for quality inputs REQUISITE QUALIFICA...

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take t...

Project & Plant Care Operations: Lead and manage all aspects of plant care and project execution to ensure high-quality service delivery in line with SLAs. Supply Chain Coordination: Liaise with the central supply chain team to ensure timely availability of materials, plants, and assets required for ongoing and upcoming projects. Operational Excellence: Drive continuous improvement across all city operations to maximize efficiency, reduce costs, and maintain high service standards. Budget Management: Own the city-level operational budget, track expenditures, and ensure cost-effective execution of services without compromising quality. SLA Compliance: Monitor and manage operational workflows ...

Superise and coordinate daily bar operations, ensuring smooth functioning and guest satisfaction. Greet and interact with guests in a professional and friendly manner. Ensure proper preparation and serice of beerages according to hotel standards. Handle guest complaints efficiently and resole issues promptly. Maintain cleanliness, hygiene, and safety standards at the bar area. Train, motiate, and guide bartenders and bar attendants. Prepare staff duty rosters and allocate tasks. Ensure grooming standards and professional conduct of bar staff. Conduct regular briefings to update staff on promotions, specials, and serice standards. Monitor bar sales and achiee reenue targets. Control costs by ...

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the cultur...

High quality delivery of service now requests and projects meeting customer requirements within agreed timelines. Communicating effectively with key business users regarding requirements. Create and maintain knowledge articles. Mentor new team members and Conduct knowledge sharing sessions. Prepare traning plans and documentation. Identify and improve efficiency and potential improvements of the network environment. Participate in the testing/piloting of new services/hardware. Ensure Service Quality Targets are met for offered Connectivity services. Plan and prepare change orders as per organization standards. Analyze and resolve network issues. Provide oncall support to the customers. Requi...

BCCM Knowledge park is looking for B2C Counsellor to join our dynamic team and embark on a rewarding career journey Interact with individual customers to understand their goals, preferences, and challenges. Provide personalized counselling and guidance on suitable offerings (products, services, or programs). Address customer queries, concerns, and objections effectively. Maintain follow-ups with prospective leads to ensure timely conversions. Build positive customer relationships and ensure high satisfaction levels. Track customer journey and feedback to improve service quality. Collaborate with sales and marketing teams for promotions, campaigns, and lead nurturing. Achieve set counselling,...

Job Summary We are seeking a dedicated Customer Service Specialist with 1 to 2 years of experience to join our team in a hybrid work model. The ideal candidate will possess strong technical skills in customer service and preferably have experience in the payer domain. This role involves night shifts and does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success. Responsibilities Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Collaborate with team members to ensure seamless service delivery and customer satisfaction. Utilize technical skills to troubleshoot and reso...

Job Track Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perform work unsupervised. Functional Knowledge Has a comprehensive understanding of a range of processes, procedures, systems and con...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Location: Bandra / Saki Naka, Mumbai Salary: ?12 LPA Job Type: Full-time Job Overview We are looking for a Customer Excellence Manager to lead initiatives that enhance customer satisfaction, loyalty, and retention. The role involves improving customer experience across multiple touchpoints, building customer-centric processes, and driving service quality. The ideal candidate will have strong experience in customer experience management, customer service operations, customer surveys, and customer success strategies . Key Responsibilities Customer Engagement & Retention Design and implement customer surveys to collect feedback, identify pain points, and improve overall service. Conduct quarter...

Sales Associate (Intern) Are you passionate about selling products or services to prospective customers? If your response is a resounding yes, then we are hunting for you. As Enterprise Sales Associate, your primary goal will be identifying and reaching out to potential enterprise-level clients who may benefit from the products or services offered by the company. In addition, your role will be establishing and nurturing relationships with key decision-makers within target enterprises and creating and delivering compelling sales presentations to demonstrate the value proposition of the products or services. This may involve showcasing how the offering can meet the enterprises strategic object...

Conduct psychological evaluations and diagnostic assessments for patients referred by medical staff. Provide individual, group, and family therapy for patients coping with mental health concerns, chronic illness, trauma, or hospitalization stress. Develop treatment plans that integrate psychological care with medical treatment. Support patients adjusting to diagnoses, medical procedures, or long-term care. Requirements MSC Psychology / MA Psychology About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valu...

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tatas esteemed leadership with AIAs extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives. We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are co...

GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Conve...