1046 Service Quality Jobs - Page 20

Responsibilities: Lead and direct managers and Sr executives at regarding facility operations in line with scope/quality of services. Responsible for maintaining a timely service line with clients and establishing a proper channel of communication Establishing proper channel of communication between the management and employee within the organization and ensuring that 100% compliance Institute a grievance addressal mechanism and addressing employee concerns Leading operations & maintenance, compliance, security, utilities, landscape and all aspects of facility management with holistic approach Collaborating seamlessly with employees, Vendors and internal teams to ensure smooth and coordinated operations Taking full ownership of OPEX & CAPEX budgets, audits, preventive maintenance schedules, and quality assurance to drive operational excellence Build and maintain top management relationships with clients and external service providers Negotiate contracts, review performance against agreed SLA Provide input to budget setting/financial proposals. Ensuring operations well withing the set budgets Driving productivity and efficiency among the delivery teams to bring in cost savings Bring in cost management initiatives and process innovations Ensuring the building meets health, safety and wellbeing requirements and that facilities comply with legislation Responding appropriately to emergencies or urgent issues as they arise Assist in developing and managing the department budget and track performance against budget Ensuring that facilities meet statutory regulations Other responsibilities assigned by your reporting manager Requirement: 15 to 20 years in Facility Management Knowledge in facility management systems, building services, budgets Fluency in English Language

Business Development Manager (US/CAN/UK/AUZ/NZ) Opening 2 Nos. Job ID 103660 Employment Type Full Time Reference Work Experience 4.0 Year(s) To 6.0 Year(s) CTC Salary 8.00 LPA TO 12.00 LPA FunctionSales / BD IndustryITES/BPO/KPO Qualification Any - Any Graduation Location Posted On 20th Jun, 2025 : Wearelookingforaproactiveandstrategic BusinessDevelopmentManager toleadclientacquisition, managekeyaccounts,andgeneraterepeatbusinessthrougheffectiverelationshipmanagement.The idealcandidatewillhaveexperiencein B2Bsales , accountmanagement ,and clientservicing in internationalmarkets,especiallywithintheaccountingandfinancialservices sector. KeyResponsibilities Manageandgrowrelationshipswithexistingclientstodrive repeatbusinessandlong-term partnerships . Serve astheleadpointofcontactfor keyaccounts acrossthe US,UK,Canada,Europe,Australia, andNewZealand . Identifyandconvert upsellandcross-sellopportunities tomaximizeclientvalueandcompany r evenue. Takeownershipofthe completebusinessdevelopmentcycle ,includingprospecting,pitching, proposalcreation,negotiations,anddealclosure. Collaborate with the service delivery and operations teams to ensure smooth onboarding and service quality. Monitor client satisfaction, handle escalations, and ensure a high standard of client engagement and retention. Maintain a strong sales pipeline, generate forecasts, and report progress to leadership. Representthecompanyinvirtualdemos,clientcalls,andindustrynetworkingopportunities. Stay current with market trends, competitor offerings, and outsourcing industry updates. Qualifications& Skills: BachelorsorMastersdegreeinBusiness,Finance,Accounting,orarelatedfield. 46yearsofexperiencein B2Bbusinessdevelopment,sales,orclientmanagement ,preferably inaccountingoroutsourcingservices. Demonstratedsuccessin closingdeals ,handlinglargeaccounts,andbuildingtrustedclient relationshipsacrossinternationalmarkets. Strongcommunication,presentation,andinterpersonalskills. ProficiencywithCRMs(e.g.,HubSpot,Salesforce,Zoho)andproposaltools. Priorexperienceworkingwithclientsin Australia,NewZealand, US, UK,Canada,andEurope is highlydesirable. Familiaritywithaccountingprocessesandterminologyisaplus. PreferredAttributes Strategicthinkerwithstrongproblem-solvingskills. Consultativesellingapproachandclient-firstmindset. Self-motivatedandtarget-oriented Compensation and Benefits: Career growth opportunities in a fast-growing company. Performance-based incentives and bonuses. Key Skills : Company Profile The comapny is a fast-growing professional service group based in Ahmedabad, offering finance and accounting outsourcing to clients worldwide. They help businesses streamline operations, improve financial management, and support growth. With a team of skilled professionals, the company provides advanced business analytics, predictive financial modeling, and real-time reporting, enabling clients to focus on core activities and gain a competitive edge.

SUMMARY Job Title: Customer Support Executive International Voice Process Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 0 10 Years Salary:Freshers: 5.00 LPA (CTC), Experienced: Up to 5.75 LPA (CTC) Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Freshers with excellent English speaking skills Experienced professionals (1+ year in international voice support) Must be currently in Kolkata or West Bengal region Willingness to relocate is required Benefits Relocation support provided Paid professional training Growth in a global MNC environment Interview Process: First Round: Communication screening in Kolkata Final Round: Face-to-face interview in Kolkata office

Skills Required Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking About Us: UnPay is a leading Fintech organization operating in [mention regions or countries]. Our innovative solutions empower local retail merchants to provide a range of financial and digital commerce services to their communities. As we expand our reach, we are seeking a dynamic and experienced Retail Merchant Relationship Manager to join our team. Responsibilities: 1. Team Leadership: Manage and lead a team of District Managers and State Managers responsible for merchant onboarding and support. Provide guidance, support, and mentorship to ensure the team meets and exceeds performance targets. 2. Merchant Onboarding and Expansion: Oversee the merchant onboarding process, ensuring a seamless experience for retail partners joining our platform. Develop and implement strategies for merchant network expansion in collaboration with district and state managers. 3. Relationship Management: Build and maintain strong relationships with key retail merchants, understanding their business needs, and ensuring their satisfaction with our services. Address any concerns or issues raised by merchants promptly and effectively. 4. Training and Development: Develop training programs for District Managers and State Managers to enhance their skills in merchant onboarding, support, and management. Foster a culture of continuous learning within the team. 5. Performance Monitoring: Monitor key performance indicators (KPIs) related to merchant onboarding, activation, and service utilization. Implement strategies to improve performance and achieve business goals. 6. Collaboration with Cross-functional Teams: Collaborate with product development and marketing teams to gather insights for product improvement and promotional activities. Ensure effective communication and collaboration with internal teams to enhance overall merchant experience. 7. Data Analysis and Reporting: Utilize data analytics to assess merchant trends, preferences, and areas for improvement. Generate regular reports on team performance and provide insights to the executive leadership. 8. Compliance and Quality Assurance: Ensure that merchant onboarding processes adhere to regulatory requirements and quality standards. Implement measures to address compliance issues and enhance overall service quality. Qualifications: 1. Bachelor's degree in Business Administration, Finance, or a related field. Master's degree is a plus. 2. Proven experience in a similar role within the Fintech or Payments industry. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal skills. 5. Analytical mindset with the ability to use data to drive decision-making. 6. In-depth knowledge of retail merchant operations and needs. 7. Ability to collaborate effectively with cross-functional teams. 8. Knowledge of regulatory requirements related to merchant services.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021 22 we reached 650 million people. Pay Band: 5 Country/Location: (Advant IT Park) Noida, India Department: GSS English & Exams (IELTS Online) Contract Type: Fixed term contract until 4 April 2026 Closing Date: 15 July 2025 - 23:59 Singapore Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified. Role Purpose: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to IELTS online operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Main Accountabilities: Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organisation goals and driving Continual Improvement projects Service Delivery Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed. Working as a first level escalation point for the floor Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process / Transport / Admin / Payroll / Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day to day basis to identify bottom and a good performer. Governance and Reporting Share the agreed reports/Dashboard on regular frequencies Practicing and ensuring compliance with all the BCMS policies and procedures. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliances to Organisational policies like code of conduct, IT policy etc. Role specific knowledge and experience: Essential Minimum 3 - 5 years of work experience in Front /Back office processes. And have managed a team of 10-15 team members for at least 1-2 years Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification. Typing Speed minimum 35 WPM. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Shall be independently handling floor Ability to plan well and prioritize work Proactive approach with focus on problem analysis & resolution Green belt or yellow belt certified. Desirable A person who has independently managed shifts in previous organisations. A person who has worked in secured process/ environment in previous work profiles. ISO 9001 trained/ certified. Black Belt trained/ certified Requirements: Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Education: Graduate or equivalent Condition of Employment: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Additional requirements: Services will operate in multiple shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment. The role is required to work in team. The overall process size will range between 80 - 100 resources. The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor. The placement for this role is based on a comprehensive certification process and clearance of Background checks. The role will demand cross working between various teams and operational processes for effective delivery. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty Preferred Industries Automobile Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture General Experience 4-7 years of Experience Critical Experience System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management (CRM) Customer Support Manpower Management Dealer Relationship Management Negotiation Training & Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills

About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Who We Are: IDX is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most. Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We are headquartered in London and have offices across Europe, North America, and Asia-Pacific. What is expected from you in this role? Have strong, demonstrable expertise in PHP application development using Drupal. Knowledge of Drupal 8 and Drupal 9 , Create custom modules & Theme to meet requirements Having Knowledge of GIT repository is added advantage. Having knowledge of MVC Framework is added advantage. Having Knowledge of Agile is added advantage. Frontend Experience mandate - HTML, CSS, JQUERY Be an excellent communicator, both written and oral. Be organized, resourceful, confident, proactive and self-starter. Have a good understanding of complex Web technology and environments Show a good attention to detail Can plan and estimate for build and support tasks Have good problem-solving abilities, think laterally, be calm under pressure and have attention to detail

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies regarding employee transportation. Fleet Management: Oversee vehicle maintenance, fuel consumption, and availability of transport resources. Employee Coordination: Address employee concerns related to transportation and provide timely resolutions. Cost Control: Monitor transportation expenses and implement cost-saving measures. Technology Utilization: Leverage GPS tracking and transport management software for real-time monitoring. Reporting & Documentation: Maintain records of transport schedules, incidents, and vendor agreements. Transport Management, Transport & Logistic Manager, Vendor Managament

The Associate Transport is responsible for planning, coordinating, and managing transportation services for employees. This role ensures efficient, cost-effective, and safe travel arrangements while maintaining compliance with company policies and local regulations. Transportation Planning: Develop and implement transportation schedules to optimize employee commute efficiency. Vendor Management: Coordinate with transport service providers, negotiate contracts, and ensure service quality. Route Optimization: Analyze and improve travel routes to reduce travel time and costs. Safety & Compliance: Ensure adherence to safety regulations and company policies regarding employee transportation. Fleet Management: Oversee vehicle maintenance, fuel consumption, and availability of transport resources. Employee Coordination: Address employee concerns related to transportation and provide timely resolutions. Cost Control: Monitor transportation expenses and implement cost-saving measures. Technology Utilization: Leverage GPS tracking and transport management software for real-time monitoring. Reporting & Documentation: Maintain records of transport schedules, incidents, and vendor agreements. Transport Administration, Vendor Managament, Transport Planning

3 ) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed. Timely Fulfillment of all commitments made to customers. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff . Motivate the staff during the morning briefing about the sales targets and also his role in the department. Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on monthly basis Take the initiative at the store level to improve the employee engagement Over a period of time, develop a competent second line Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per MPM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Treat internal & external shoplifters as per policy Ensure 100% tagging standards on the floor. Ensure staff grooming standards Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Follow the preventive measures to optimize costs Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes. Ensure cashiering schedule is followed as per plan Ensuring shift rostering of cashiers Generate awareness amongst staffs to control wastage Do cashiering by himself if & when required Achievement of sales targets Align with Store Management about the monthly targets Explain the sales targets to the staff about the morning briefing & constant monitoring of the same Contribute to the team efforts for accomplishing desired results Tracking of offers, promotions & Merchandise categories to identify fast & slow movers. Provide quality feedback on product performance Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Backroom Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Proper segregation of damaged & defective stock & timely outward of the same with required approvals.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Navi Mumbai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Requirements Strong understanding of healthcare management principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services or BPO industry is preferred. Ability to lead and motivate teams to achieve high performance standards.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Chennai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve overall service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Requirements Strong understanding of healthcare management principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services or BPO industry is preferred. Ability to lead and motivate teams to achieve high performance standards.

About Meragi Meragi is a fast-growing startup revolutionizing Indias $50 billion wedding industry. As a tech-enabled wedding services provider, we simplify and elevate the wedding planning experience with cutting-edge solutions that ensure seamless execution and high-quality fulfillment. The Catering Operations Lead will oversee the daily operations of the catering division, ensuring the highest standards of food quality, customer service, and operational efficiency. This role requires a dynamic leader who can manage a diverse team, streamline processes, and drive growth in the catering business. Key Responsibilities: Operational Management Oversee day-to-day catering operations, ensuring timely and efficient service delivery. Improve & implement SOPs and processes to enhance productivity and service quality. Coordinate with kitchen and service staff to ensure seamless event execution. Team Leadership Recruit, train, and manage a team of chefs, servers, and other catering staff. Conduct regular performance reviews and provide ongoing training and development opportunities. Quality Assurance Maintain the highest standards of food quality, presentation, and service. Implement and monitor health and safety regulations to ensure compliance with local and national standards. Client Management Build and maintain strong relationships with clients to understand their needs and preferences. Develop customized catering solutions for various events, including weddings, corporate events, and private parties. Handle client inquiries, complaints, and feedback professionally and efficiently. Financial Management Develop and manage the catering budget, including cost control and pricing strategies. Oversee inventory management, including procurement of supplies and equipment. Business Development Collaborate with the marketing team to develop promotional strategies and campaigns. Vendor Management Establish and maintain relationships with suppliers and vendors to ensure quality and cost-effectiveness. Negotiate contracts and agreements with vendors to secure favorable terms. Reporting and Analysis Prepare regular reports on operational performance, financial metrics, and client satisfaction. Analyze data to identify trends, areas for improvement, and opportunities for growth. Requirements: 4 - 6 years of experience in operations or business leadership, preferably in a fast-paced environment. Strong P&L ownership and ability to drive business growth. Experience managing large teams and multi-city operations. Excellent leadership, communication, and problem-solving skills. Ability to work in a high-pressure, fast-moving environment.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance customer satisfaction and service quality. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement lean principles and Six Sigma methodologies to drive continuous improvement. Lead and motivate teams to achieve process goals and objectives. Job Requirements Strong understanding of process management principles and practices. Experience with process improvement tools and techniques such as Lean and Six Sigma. Excellent communication and interpersonal skills to work effectively with stakeholders. Ability to analyze data and metrics to inform business decisions. Strong problem-solving and critical thinking skills to resolve complex issues. Experience working in an IT Services & Consulting environment is preferred.

Shift Timings Flexible 24x7 |Management Level Senior Manager Specialization International BPO, Chat/Inbound voice, Telecom, Retention sales eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications - Overall, experience of 9+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

We are looking for a skilled professional to join our team as an Assistant Manager in WNS Global Services Private Limited, located in the BPO/Call Centre industry. The ideal candidate will have 7-10 years of experience. Roles and Responsibility Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and suggest changes to improve overall customer experience. Collaborate with other departments to resolve issues and enhance service quality. Train and coach new hires to ensure they meet performance expectations. Monitor and report on key performance indicators to senior management. Job Requirements Proven experience in a customer-facing role with excellent communication skills. Strong leadership and team management skills with the ability to motivate teams. Excellent problem-solving and analytical skills with attention to detail. Ability to work in a fast-paced environment and adapt to changing situations. Strong knowledge of customer service principles and practices. Experience with call centre software and technology is an asset.

Key Responsibilities: Deliver comprehensive property management services for residential portfolio to industry-leading standards Manage residential amenities, common areas, and building systems Prepare and administer property management budgets and CAM collections Drive cost efficiencies without compromising service quality Oversee contractors and direct labor for maintenance and repairs Ensure compliance with all statutory regulations and building codes Hire, train, and develop qualified building operations staff Maintain relationships with municipal authorities and community groups Manage tenant relations with a "Tenant is our Guest" philosophy Oversee vendor contracting, bidding processes, and relationship management Ensure timely submission of all required client deliverables Monitor building financials in partnership with accounting team Qualifications: Degree holder with 8-15 years of experience in building management industry Strong computer proficiency with relevant property management software Demonstrated ability to manage, train, and motivate staff Experience in budget development and fiscal management Problem-solving skills for both immediate and long-term building needs Excellent written and verbal communication abilities Strong organizational skills and deadline management Adaptability to changing information and technologies Proven integrity and innovation in property management roles.

Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. Your key responsibilities This is an individual contributor role This role is a merged role, including assets & trade forex products and continually grow client base by continuous acquisition Ticket size: Assets 1Cr to 50Cr / Trade Forex - clients with annual turnover of 500 Cr Acquisition: Assist Head Relationship Manager in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers. Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue Relationship Building / Deepening / Cross Sell: Primarily responsible in building and deepening mapped business banking portfolio. Ensure consistent growth of the Business Banking portfolio. Synergize for maximum penetration of business banking products, trade, forex, and Insurance & Investment sales to new / existing customers Risk Management & Governance: Ensure awareness and adherence with the Know Your Customer policy, Anti Money. Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time Provide regular feedback on the changing customer needs to the Product team and Service Quality team. Any suspicious transaction to be immediately reported to the Area Manager. Promotion of Alternate Channels and Doorstep Banking. Increase customer contact ability by capturing email address and mobile number. Your skills and experience 5-10 years of experience into Business Banking as an RM Candidate must be comfortable to source business through open market channels Candidate must be comfortable to source business through open market channels Candidate should have excellent communication in English and well groomed.

Assistant Branch manager is responsible for overall customer satisfaction and the operational efficiency of branch. Required Candidate profile An excellent organizational ability and skills to multitask with strong business acumen. A Strong communication and interpersonal skills. An ability of strong stakeholder management.

We are looking for a passionate and detail-oriented Service Assurance Engineer to join our dynamic team. The Service Assurance Engineer will be responsible for ensuring the highest standards of quality for our products. This role involves designing test strategies, identifying bugs, collaborating with development teams, and ensuring that our software meets user expectations and is defect-free. As a Service Assurance Engineer, you are expected to extract the essential and most important aspects of data from multiple data sources like fleet usage data, customer usage patterns, service requests, customer feedback and convert them into Test Patterns, Test Case Improvements and Test Data requirements . The ideal candidate will have a strong understanding of software development life cycles, testing methodologies, and excellent problem-solving skills. You will work in a fast-paced environment with a focus on improving the quality and performance of the product. As a Service Assurance Engineer, you would be responsible for designing and executing test strategy to ensure software quality. You should be proficient in creating detailed documentation, software testing, and coordinating with cross-functional teams. You would be responsible for evaluating products to ensure they meet Quality, Security and Performance standards before they reach the market. You would also be responsible for conducting hands-on testing, document the findings, and provide feedback on usability, durability and functionality. As a Service Assurance Engineer, you are expected to extract the essential and most important aspects of data from multiple data sources into Test Patterns, Test Case Improvements, and Test Data requirements based on user stories and acceptance criteria, including fleet usage data, customer usage patterns, service requests, and customer feedback. Provide data-driven requirements for Automated Testing, emphasizing feature function, service excellence, monitoring, performance, resiliency, scalability, and reliability, specifying both positive and negative testing techniques. Define Quality Metrics to be utilized during development, testing and deployment to assess service quality. Drive and evolve the Development Roadmap for automated test suites for the ERP product family, including New Features and growth of automation test coverage, based on the input above. Partner with the Service Development team to influence Architectural Direction, Long-Term Investments, and Culture Change to support service monitoring, telemetry, and automated testing inside the service. Continually evaluate Existing Test Coverage and Automation Frameworks, identifying requirements for redesign, replacement, reusability, and improvement in efficiency and performance. Work with automation testing engineers to prioritize test defects based on business and technical risks. Participate in Functional and Technical Feature Design Reviews to drive service instrumentation requirements that enable automated testing. Additional Responsibilities for more senior Service Assurance Engineers: Include Executive Input, Technology Touch-Point Failures, Strategic Initiatives, and other escalated channels in the data sources used. Work with service leadership to identify areas of potential concern. Collaborate and drive testing dependencies and communicate testing plans and testing concerns. Work with service reliability architects and service owners to identify broad Testing Gaps with respect to operation parameters, e.g., template changes, instrumentation results, outages, feature throughput mandates, etc. Own the development roadmap for automated test suites for the ERP product family.

About Godrej Consumer Products Godrej Consumer Products is a leading emerging markets company. As part of the 125-year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity, and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations. Today, our Group enjoys the patronage of 1.2 billion consumers globally, across different businesses. We rank among the largest Household Insecticide and Hair Care players in emerging markets. In Household Insecticides, we are the leader in India, the second largest player in Indonesia and are expanding our footprint in Africa. We are the leader in serving the Hair Care needs of women of African descent, the number one player in Hair Colour in India and Sub-Saharan Africa, and among the leading players in Latin America. We rank number two in Soaps in India and are the number one player in Air Fresheners and Wet Tissues in Indonesia. But for us, it is very important that besides our strong financial performance and innovative, much-loved products, we remain a good company. Approximately 23 per cent of the promoter holding in our Group is held in trusts that invest in the environment, health, and education. We are also bringing together our passion and purpose to make a difference through our Good &Green approach to create a more inclusive and greener India. At the heart of all of this, is our talented team. We take much pride in fostering an inspiring workplace, with an agile and high-performance culture. We are also deeply committed to recognising and valuing diversity across our teams. Designation: Assistant Manager - Strategic Sourcing Location: Mumbai, HO Roles & Responsibilities: Closely work in cross functional teams like Brand, Procurement, Manufacturing, Logistics, Planning to drive projects related to sourcing independently handled by the incumbent. Keep a close watch on market dynamics and track trends in RM and provide inputs to category manager so as to take effective decisions. Co-ordinate with category managers in driving Cost Saving Projects. Track projects / savings / AOP prices every month. Support category managers for critical projects related to sustainability. Identify and drive projects related to digitization of sourcing activities Track vendor performance for service / quality and give inputs to team for making effective effective vendor management decisions. Responsible for sourcing of few categories like Metal Components, Labels, Leaflets etc. Shall be responsible for the efficient sourcing of such categories. Negotiate and prepare cost sheets on periodic basis based on agreed conversion formulas. Identify, negotiate and finalize the transport contracts for the incoming RM/PM and consumables and fuels as applicable. Explore opportunities for cost optimization through sourcing from reliable sources and negotiate for the best delivery conditions including price, quality and delivery. Develop strong supplier base for these categories for the existing and forthcoming products. Work on developing new vendors / alternate vendors who can supply as per GCPL specifications and quality/ delivery. Analyze and provide market intelligence to management related to the categories handled by him/her to take better decisions. Support New Product Development (NPDs) function by helping them to develop vendors for the categories handled by him / her. Prepare MIS related to sourcing function like LRP and AOP budgets, Purchase Price variance, Cost Improvement Project Trackers, Commodity trends etc. Position Requirements: BE / B Tech from a premiere institute with 4 to 5 years of experience in the sourcing function or Degree in Packaging Technology 2-4 years experience in procurement operations and well verse with underlying processes, data and information management in sourcing and procurement operations are preferred Skills: Good analytical skills, negotiation skills, business orientation and ability to influence the business partners and stakeholders. Ability to prepare MIS and cost sheets. Excellent in Microsoft Office (Powerpoint and Excel) Exposure to sourcing and vendor development of FMCG related categories like Plastics components, Metal Components, and Paper based products like Leaflets and Labels, etc. Sound knowledge of plastic / polymer industry and its dynamics. Should be willing to travel to plant and vendor locations basis need Reporting : This role will report to Lead - Souring An inclusive Godrej Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you. We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members. If this sounds like a role for you, apply now! We look forward to meeting you.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure compliance with industry standards and regulatory requirements. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills, with the ability to lead and motivate teams. Experience with process improvement tools and techniques, such as Lean Six Sigma or Black Belt. Strong knowledge of industry-specific regulations and standards, with the ability to apply this knowledge in real-world scenarios.