2383 Service Quality Jobs - Page 20

To process the settlement of insurance claims in compliance to the Company s policy and guidelines. Primary Responsibilities Strategy and Planning Policy, Process and Procedures Maintaining current knowledge of insurance guidelines and policy changes and modifications Environmental Awareness/Customer Focus Maintain good relationships with the insured, agents, service providers and other internal counterparts Respond to requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Technical Performance Receiving, recording and processing all incoming insuran...

SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for resolving customer complaints/escalations through Interna...

Support daily transport operations for the clients employees across both locations Monitor vehicle schedules, route assignments, and driver deployments Coordinate real-time transport adjustments and handle service disruptions Track vehicle movements using GPS systems and transport management software Manage employee transport requests, route changes, and special arrangements Ensure optimal fleet utilization and route efficiency throughout the day Multi-Location Flexibility Operate seamlessly between Aquila and Centaurus locations as per operational needs Maintain consistent service standards and operational procedures across both sites Support coordination of transport services between locat...

Oversee daily soft services operations including housekeeping, catering, security, and guest services Ensure consistent service quality standards across all soft service areas Coordinate with service providers and vendors to maintain optimal service delivery Monitor service schedules, staff deployment, and resource allocation Conduct regular quality inspections and audits across service areas Handle day-to-day operational issues and service requests Multi-Location Flexibility Operate seamlessly between Aquila and Centaurus locations as required Maintain service consistency and quality standards across both sites Adapt to varying operational requirements and employee needs at each location Co...

We are looking for a skilled Assistant Manager Outlet to lead our Food & Beverage Service team. The ideal candidate will have a strong background in hospitality and excellent leadership skills. Roles and Responsibility Manage daily operations of the food and beverage outlet, ensuring high-quality service delivery. Supervise and train staff members to achieve exceptional customer satisfaction. Develop and implement strategies to increase sales and revenue growth. Maintain high standards of quality, hygiene, and safety. Collaborate with other departments to ensure seamless service delivery. Analyze customer feedback and implement changes to improve overall experience. Job Requirements Proven e...

An experienced consulting professional who understands solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products for engagements. Performs varied and complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with customer management. Participates in business development activitie...

J. P. Morgan Wealth Management is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide. As a Loan Administration Associate in the Loan Administration team, you support the end-to-end management of loans receivable and payable for Trust and Estates clients. You ensure accurate booking, administration, and maintece of a diverse loan portfolio, including promissory notes, mortgages, and student loans. You collaborate with business partners to uphold fiduciary responsibilities and deliver high-quality service. Job Responsibilities Perform due diligence on loan documents and maintece requests Collaborate with team me...

Shifts : US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11PM to 7:45 AM subject to business requirements) Training Duration : The training for this role will span up to 6 Months and will be conducted as classroom training at the office. Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home, subject to business requirements) Transport: Available within a 22 km radius from the office This role involves analyzing, coordinating, and optimizing service support processes to ensure high levels of customer satisfaction and operational efficiency. The Senior Analyst acts as a bridge between service support teams and business units, providing insights and solutions to improve service quali...

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Custom...

As a Lead - Currency Control Unit in Wholesale Banking Operations, your primary responsibility is to oversee and monitor controls for currency operations across pan-bank branches and CPCs. You will be involved in implementing controls as per approved processes, ensuring regulatory compliance, and automating CPC & CSD processes for operational efficiency. Additionally, you will manage cash movements, vendor relationships, service quality, and regulatory reporting. Key Responsibilities: - Implement controls in accordance with approved processes and regulatory guidelines - Automate CPC & CSD processes through process reengineering - Regularly review and monitor CRL of CPCs to optimize cash hold...

We are seeking a talented CloudOps SRE to join our team and help ensure the reliability, scalability, and efficiency of our Cloud Services. You will work closely with our development, operations, and infrastructure teams to design, implement, and maintain our Cloud infrastructure hosted within AWS and Azure. You will be responsible formonitoring the health and performance of the Cloud Infrastructure, Customer environments, optimizing resource utilization, and implementing automation to streamline operations. This is an exciting opportunity to be part of a dynamic team and contribute to the success of our cloud-native applications. THE OPPORTUNITY Deploy and maintainCloud infrastructure, ensu...

As a Senior AV Technician , you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings. You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators. K...

As a Senior AV Technician , you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings. You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators. K...

In this role, you will work on end-to-end complex technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. you'll cater to the enterprise / platinum level customers by resolving complex issues, drawing on sound judgment and technical expertise. What you'll Do Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to...

Create new customers by analyzing the market, plan visits to potential customers, and swift response to quotations and inquiries to secure growth and increase market share To follow up and monitor Key Dealers/Projects closely by ensuring Jotun s products are used to achieve the targeted sales budget Maintain customer relationships through regular visits, responding to inquiries, and providing advice on product selection to achieve sales budget. Follow up and monitor customers on proper pricing and payment to reduce Days of sales outstanding and to achieve the targeted gross margin. Co-ordinate with internal departments like Customer Service, Marketing, and Production to ensure high-quality s...

The purpose of the role is to support the Category Lead and Category Managers with the delivery of the category strategy and deployment of the supplier relationship management program, ensure quality issues are resolved with the supply base and monitor the PR/PO pipeline. This role sits within Shared Services under Strategy Performance with a strong functional reporting line to the Corporate Procurement Team. The Corporate Procurement Team is responsible for global procurement activities which includes; engagement and ongoing management of third-party suppliers, sourcing and vendor strategy, for the categories in scope. eg HR. Marketing, Fice, Legal, Property, Travel etc Essential experience...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution. Roles & ...

This Position reports to: IS Department Manager for Regulatory and Security Assessments Your role and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : SailPoint IdentityNow Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance se...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : SailPoint IdentityNow Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance se...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : SailPoint IdentityNow Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance se...

ROLE PURPOSE & OBJECTIVE This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates. The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Branch Audit Cheque stoppage/bounce Aadhaar enrolment Generate quality sales leads Handling of both internal and external queries Customer Service KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Attend Branch walk-in customers; understand their requirements and guide them to fulfill...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Service Assurance Service Assurance activities, including Incident, Problem, Performance, and Change Management, along with other Service Operations functions. Provide solution support, including helpdesk and customer support request handling. Participate in 24/7 on-call rotation for emergencies. General Shift and Monthly 1 Week need to be available for 24/7 support. Manage Network Operations (Cloud-based as-a-Service solution) Prepare, verify, and execute software upgrades and updates. Ensure that delivered solutions are properly implemented and operate according to requirements. Perform proactive maintenance activities. Deploy, integrate, configure, and troubleshoot new cloud nodes (Azure)...

To provide comprehensive management of client s transportation services covering all for Bangalore, and other locations with a focus on continuous improvement. Must be able to work in flexible shift basis as per operations requirement. Responsible for vehicle, driver induction with valid vehicle documents as per compliance and legal policies. Ensure cab routing list for employee is generated on time and shared with security team for escort (Marshall) routing on daily basis. Monitor and optimize routes to minimize travel time and costs while maintaining service quality. To ensure amendment of Daily Escort Security Service Confirmation for each trip. Enrolment of new employees in the transport...