2383 Service Quality Jobs - Page 19

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education SailPoint IIQ Developer Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and leveraging global delivery capabilities to enha...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution.Roles & ...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the deliv...

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at The Spectrum Resort. Candidates should have 1-3 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues. Provide exceptional customer service to ensure guests have a positive experience. Coordinate with other departments to ensure seamless guest services. Develop and implement effective strategies to enhance guest satisfaction. Maintain accurate records of guest interactions and transactions. Collaborate with the management team to achieve business objectives. Job Requirements Excellent communi...

About The Role Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Delivery Excellence Good to have skills : Agile Program Management, stakeholder management, SAP Service Delivery Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling financial products, and ensuring high standards of service delivery across mapped branches. This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders. You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance. The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement. . Driv...

Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking Job Description Principal Responsibilities : Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT. Ensure strict adherence to regulatory requirements for Affluent customer segment. Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers. Manage complaints and ensure resolution within TAT. Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship. Deliver performance on service-quality scorecard Visit Customers for service related and profilers. Skills and Requirements: Ex...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! Promoti...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As a Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now! By guidi...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, ac...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly...

Organization Context Position Title: Senior Associate- Inflight Standards Procedures Function: Customer Experience Location: Gurugram Reports To: Chief Manager- Service Design Development Standards Role Level: CXO-4 Job Purpose This job entails developing, implementing, and maintaining end-to-end hospitality standards and procedures for in-flight service with a view to being the top airline globally. Collaborating with both internal and external stakeholders by establishing excellent standards and procedures to elevate the service levels for our guests. Key Accountabilities Standard Procedures Inflight : Establish company standards with respect to guest service by ensuring service delivery i...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for? Participate in the estab...

Description An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes, Gain understanding of the application test procedures and how to use applicable software and tools, Execute test instructions and report test results accurately and promptly, Report any deviations observed Understand any changes in test instructions related to their assigned work Follow defined processes to perform assigned work A day in the life Quality Services (QS) organization provides testing support for Devices, Retail and AWS products The primar...

Job Description Series Tours, based in Cochin, is a leading Kerala Tour Operator specializing in promoting Kerala Tour Packages & Destinations. Cochin Taxi Car Rentals offers the best car rental services in Kerala with a fleet of trained drivers, well-maintained vehicles, and exceptional customer service. They provide Cars, Buses, and Mini-buses for all customer needs. Role Overview As a full-time on-site Car Driver located in Aluva, your primary responsibility will be to provide transportation services to customers. You will ensure safe and timely travel, maintain the vehicle's cleanliness and readiness, and deliver excellent customer service throughout the journey. Key Responsibilities - P...

Job title Cargo Customer Service Manager Ahmedabad, India Ref # 223026 Location India Ahmedabad Job family Cargo & Airport Operations Closing date: 21-Aug-2025 We are recruiting for Cargo Customer Service Manager for Ahmedabad, India, The selected candidate will be responsible for all service delivery aspects of the Cargo Customer Service Manage service quality, service levels and revenue generation through teams by adhering to redefined set standards Manage, coordinate, and implement policies and procedures through close monitoring of operations and sales results in order to establish the unit as a quality service provider, to enhance services and to generate income, Accountabilities: Respo...

Responsibilities: * Lead technical service team and ASP network * after-sales service support for customers and dealers * Provide tech guidance and training to service engineers and ASPs. * Maintain strong relationships with dealers, distributors Provident fund Health insurance Food allowance

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create, maintain, support, and implement projects - Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline - Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities - Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts and team members Lead in your area of technology whether Application development / testing/ maintenance / support as p...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

French language proficiency is required Act as the first point of contact for end-users via phone, email, chat, or ticketing system Log, track, and manage incidents, service requests, and escalations in the ITSM tool Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues Ensure timely resolution of issues within agreed SLA timelines Escalate unresolved or complex issues to higher support levels as per defined processes Provide status updates and follow-up with users until ticket closure Maintain detailed documentation of issues, resolutions, and knowledge base articles Contribute to process improvement initiatives to enhance service quality a...

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year experience or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to our clients in the construction industry. This role will involve both office-based and on-site support, requiring occasional visits to customer construction sites Responsibilities Respond to customer inquiries and provide timely and accurate resolutions via phone, email, or other communication channels. Assist customers with product-related queries, technical ...

Job Summary: We are looking for a dedicated Inbound Call Centre Executive to manage incoming calls, resolve customer queries, and provide exceptional support on behalf of the company. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-centric approach. Key Responsibilities: Handle inbound customer calls and address their queries efficiently. Provide accurate information regarding products/services, policies, and procedures. Troubleshoot and resolve customer concerns professionally. Document customer interactions and maintain records in the CRM system. Escalate unresolved issues to the appropriate department. Follow call scripts and co...

Minimum 5 years experience Should have experience in pre contract work Floating tenders to Technically and Commercially competent parties, preparation of comparative statement, and evaluation of strengths and weaknesses of various parties for the finalization of sub-contract Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Knowledge of Prepare Bill of quantities (BOQ) Should be proficient in CAD, Cost-X (qty take off tools) Development of Project Budget, BOQ from drawings and tenders, liaising with Client Plan the tasks well and discuss with team leaders regularly Ensure high quality service delivery on every task in allo...

We are looking for a proactive and motivated Customer Service Representative who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers worldwide while working with an internal team spread across the globe. This job requires excellent communication and organizational skills. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs. MAIN RESPONSIBILITES: Your primary responsibility will be to manage Backend operation activities for Agilent but you will be expecte...