1694 Service Quality Jobs - Page 19

As a Performance and Quality Management, Sr Analyst in the Strategic Supplier Management Office (SMO), you will play a key role in overseeing relationships with IT strategic suppliers and monitoring their performance. Your primary responsibilities will include Managing the full lifecycle of IT contracts to ensure successful execution and alignment with organizational goals. Driving supplier performance, optimizing costs, and mitigating risks to enhance business operations. Monitoring strategic suppliers performance, identifying areas for improvement, and implementing effective "get well" plans. Establishing and maintaining a performance management governance framework to ensure accountabilit...

Job Overview The VAVE Staff Product Development Engineer will lead advanced value analysis and value engineering initiatives within TEs DDN business, delivering cost optimization and increased customer value. This role goes beyond traditional VAVE boundaries by driving R&D efforts in emerging and futuristic materials, advanced manufacturing processes, automation, digital technologies, and innovative supplier solutions. The incumbent will proactively identify and implement design and process improvements that reduce material usage, manufacturing costs, and product lifecycle expenses while maintaining or improving quality and functionality. Working closely with cross-functional teams, they wil...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

1. Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. 2. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. 3. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. 4. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. 5. Maintain Portfolio MIS, Delinquency MIS and other operation...

The Index Service Delivery Team Member is a specialized role within the organization, focused on the delivery of business-critical data, content, and associated technology services that align closely with our financial index products and client needs. Leveraging their ITIL and Technical knowledge, the team member is responsible for ensuring the seamless function of business service workflows with technology platforms, enhancing the overall customer experience, and ensuring regulatory compliance. This includes active monitoring, incident management, and ensuring that user requests are addressed promptly and effectively. The successful candidate will be the first point of contact for service-r...

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, att...

About the Role: As a Relationship Manager in Private Banking Group, you would act as a core anchor in taking our banking solutions and services to our valuable customers comprising of high net worth Individuals, Family Offices and Institutions. This involves a 360-degree banking approach. The Relationship Manager should have an inclination to understand the customer needs and offer solutions in line with the needs that comprises of various asset classes and investment propositions. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the...

Directors in this role get to: - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. - Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. - Define Sutherland s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. - Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. - Strengthen Relationships: ...

As an International Travel Consultant, you will be responsible for designing a customized travel package, managing travel bookings, and providing top-notch service to our clients. You will leverage your expertise in international travel to offer tailored advice, book flights, accommodations, and activities, and ensure that every trip exceeds client expectations. Responsibilities: Create Customized Travel Itineraries: Design and organize comprehensive travel plans, including flights, hotels, tours, and activities for international destinations. Handle Travel Bookings: Make accurate reservations for flights, accommodations, car rentals, and other travel-related services, ensuring timely confir...

Job Responsibilities: Develop and execute strategies to improve operational sales performance. Manage sales processes and track KPIs for optimization. Identify and develop new business opportunities. Lead and motivate the sales team to achieve revenue targets. Collaborate with the operations team to improve efficiency and service quality. Required Candidate Profile: Experience: 2 to 10 years in sales/operations management. Skills: Strategic planning, leadership, and business development. Technical Proficiency: Advanced Excel CRM tools. Preferred Language: English Tamil.

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all ope...

Position Summary Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations...

Position Summary Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations...

Strategic Coordinate with other functions on critical customer queries Ensure a consistent level of service quality Make waivers up to a defined allowable limit (e.g. waiver of a small outstanding amount at time of handover) to ensure a seamless customer experience Operational Coordinate with the sales team to ensure that all relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care Ensure the welcome call to the customer is made for on boarding of customer and complete Sale Login within TAT Ensure complete and comprehensive documentation of all customer related records Ensure data entry and detailed filing of all customer documents ...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you. As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range manages the portfolio of ...

Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Role Assistant Product Manager Business Function Product Reports to Senior APM Department Product Operations Nature and Purpose: Supporting the Global Business Unit Leaders strategy in the execution of specific product technology plans. Completing product administration tasks and customer service within agreed service levels. Accountabilities with Key Outcomes: 1 Product Creation Accountable for the creation of products as defined by Global Product Business Unit Leader 2 Manages the product range manages the portfolio of ...

- Manage incoming calls, chats, and emails according to established targets - Maintain average handling time (AHT) of calls in line with process objectives and specifications - Address product or service issues by understanding the customers concerns to ensure satisfaction - Ensure all interactions adhere to quality standards - Follow up on customer complaints and inquiries to ensure resolution within the stipulated timeframe - Achieve required login hours while consistently delivering quality service to all customers Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams, and challenges, is what makes ...

Manage incoming calls, chats, and emails according to established targets - Maintain average handling time (AHT) of calls in line with process objectives and specifications - Address product or service issues by understanding the customers concerns to ensure satisfaction - Ensure all interactions adhere to quality standards - Follow up on customer complaints and inquiries to ensure resolution within the stipulated timeframe - Achieve required login hours while consistently delivering quality service to all customers Allianz Group is one of the most trusted insurance and asset management companies in the world

Experienced Facility Manager to oversee the day-to-day operations of client facilities, ensuring optimal building performance, end user satisfaction, and cost-effective service delivery. This role requires a strategic thinker who can manage multiple stakeholders while maintaining the highest standards of facility operations. Key Responsibilities Operations Management Oversee daily facility operations including soft services, HVAC, electrical, plumbing, and building automation systems Coordinate preventive and corrective maintenance programs Manage vendor relationships and service contracts Ensure compliance with safety, environmental, and regulatory requirements Monitor building performance ...

Position Summary The Workplace Manager is responsible for overseeing all workplace operations at Stripes Bengaluru office. This role leads a small on-site team, manages all soft services, ensures compliance with JLL and local regulations, and delivers an exceptional workplace experience. The position requires close collaboration with the landlord for all technical services and with Stripes Workplace Manager for cafeteria operations and other soft services. The Workplace Manager also has full accountability for vendor managementcovering sourcing, contracting, onboarding, compliance, and performance evaluation. Direct Reports Workplace Facility Coordinator Transportation Receptionist / Mailroo...

Overall Responsibility Assist Facilities Management Team with tactical planning for the teams goals and objectives Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals Monitor work order SLA adherence Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership Provide information and direction to vendors, facilities staff and other service providers a...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS and other operat...

To underwrite mortgage business and manage the portfolio in assigned branch/location Core Responsibilities: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. Under write proposals as per the laid down policies & procedure to honor the agreed SLAs and manage city/area business volumes. Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and...