Customer Service Executive-Loan Center

As a Customer Service Executive at Delhi Rajendra Nagar Asset Centre in the Retail Banking unit, your role will involve enabling customers, partners, and other stakeholders to address their queries and needs, while also representing the company as brand ambassadors. Your primary responsibilities will include: - Providing excellent customer service and promoting customer centricity within the organization - Taking ownership of customer issues and ensuring their resolution - Setting a clear mission to enhance service quality and deploying strategies towards that mission - Developing service procedures, policies, and standards - Analyzing MIS to enhance productivity and maintain accurate records of customer interactions - Recruiting, mentoring, and developing customer service resources - Adhering to and managing the approved budget - Maintaining an orderly workflow according to priorities and utilizing assets efficiently - Monitoring Twitter, Facebook, and other relevant sites for customer feedback and engaging in discussions - Exploring business opportunities and ensuring faster resolution times - Liaising with various stakeholders to resolve customer complaints effectively - Improving the brand image in complaints and grievance handling mechanisms As a Customer Service Executive, you should be a graduate with a minimum of 2-3 years of experience in customer service. Join us at Capital First and contribute to our goal of enhancing service quality and customer focus to increase customer satisfaction, loyalty, and retention.,