1046 Service Quality Jobs - Page 21

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance customer satisfaction and service quality. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure compliance with company policies and procedures. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills to identify areas for improvement. Ability to work collaboratively with cross-functional teams to achieve business objectives. Strong communication and interpersonal skills to effectively communicate with stakeholders. Experience with process improvement tools and techniques such as Lean or Six Sigma. Strong knowledge of industry trends and best practices in process management.

Roles Responsibilities : - Design and maintain data infrastructure for monitoring UCS Products service quality. - Integrate data from various sources for service performance analysis. - Automate data collection for real-time monitoring and reporting. - Work closely with the Product Manager to integrate new monitoring tools for improved data analysis. - Ensure optimization of data pipelines and monitoring systems. - Collaborate with Data Analysts to ensure

As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Key responsibilities Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager. Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees. Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture. Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders. Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met. Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards. Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability. Manage vendor rotations and plan the operations for the assigned clients. Qualifications: Demonstrated experience in the food industry, with a solid understanding of operations and customer service. Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions. Resilient under pressure, capable of meeting deadlines and handling challenges effectively. Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives. Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. Strong interpersonal abilities, fostering collaboration and teamwork. Expertise in food service, technology, and people management, ensuring smooth operations. Results-driven with a sense of accountability, focused on achieving business goals. Proven leadership experience, successfully managing teams in dynamic environments. Knowledge of HSEQ standards, with a Basic Food Hygiene certification. Financial acumen and proficiency in relevant applications, ensuring operational efficiency. Agile and adaptable, thriving in fast-paced and evolving work environments. Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management. Availability for a 6-day workweek, with a willingness to travel within city limits as needed

Inspiria Knowledge Campus is seeking a dynamic and highly motivated Faculty Aviation Hospitality Services & Management Professional to join our team. This role requires a blend of hospitality expertise, aviation industry knowledge, and strong management skills. Responsibilities: Service Delivery & Class Management: Ensure the delivery of exceptional subject matter, adhering to industry standards and company policies. Implement and monitor service quality standards and procedures. Coordinate with various departments (eg, flight operations, catering, security) to ensure seamless quality. Manage staff schedules, training, and performance evaluations. Maintain a thorough understanding of aviation industry regulations and hospitality best practices. Requirements Masters or Bachelors degree in Business Administration (BBA) with a specialization in Aviation Hospitality Services and Management or a related field. 3 years of experience in the aviation hospitality industry, preferably in a management role. Strong understanding of aviation operations, customer service principles, and hospitality management. Excellent communication, interpersonal, and leadership skills. Ability to work effectively in a fast-paced and demanding environment. Proficiency in relevant computer applications and software.

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPI s and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLA s, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required.

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Responsible for all inbound and outbound operations at the PUD/Distribution Center and ensuring timely, accurate and profitable delivery of Apex / Surface shipments to customers 2. Key Responsibilities Responsibilities Operational Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD/ Distribution Center (including P2P operations and EDL/ ODA deliveries) Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers Monitor daily loads and plan delivery and pick-up schedules accordingly Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc. Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork Ensure availability of sufficient vehicles for inbound / outbound operations Oversee vehicle placement at bays and monitor the carting/ loading, tally processes etc Ensure safe handling of all shipments and report any damaged cases to the origin/ hub Oversee the work of supervisors to e nsure adherence to the operational workflows and standard operating procedures (SOPs) Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc. Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Monitor performance of staff in the PUD/ DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally Generate and maintain MIS related to the PUD / DC People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team s capabilities and build a robust succession pipeline Ensure that the PUD/DC is adequately staffed as per the manpower requirements Ensure high level of employee engagement and retention of key performers 3. Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators 1. Optimize costs in the PUD / DC % reduction in overall Operating Costs for PUD / DC(i.e. OCPK and PCPM) Adherence of fleet procurement cost per kilometer within set threshold level % Fleet utilization for all milk run vehicles % reduction in market car hire costs 2. Drive service quality and excellence in the PUD / DC Timely connectivity of outbound loads to the Hub (% compliance) Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT) Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit % Exceptions closed within TAT 3. Ensure Security of Shipments Number of open regional security related cases in the PUD / DC 4. Ensure Regulatory Compliance Compliance to all applicable regulatory requirements and paperwork 5. Drive Operations Process Efficiency and capability % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee) 6. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines 7. Support Employee Capability Building % Key positions within team with identified successors / potential successors 8. Drive employee morale and engagement Employee Attrition (%)

Manager Branch Operations Function Operations Reporting to Branch Head 1. Purpose Responsible for timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations 2. Key Responsibilities Responsibilities Operational Support Branch Head in developing the annual branch budget Adhere to budgeted capital and operational costs for the branch; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any Timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of branch operations Adhere to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, timely connectivity onto the network, reduction in errors etc) Ensure optimum productivity and utilization of fleet (including network, feeder and milk runs) in the branch Evaluate existing infrastructure for operations in the branch vis- -vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers etc); Seek approval from the Branch Head and forward the proposals to the Regional Operations Head for further due diligence/approvals People Provide direction, guidance and support to function employees in the branch to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team s capabilities and build a robust succession pipeline 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Optimize costs in the branch % reduction in overall Operating Costs for the branch (i.e. OCPK and PCPM) 2. Drive Reach Enhancement Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) for the branch 3. Drive service quality and excellence in the branch Overall service quality in the branch for all products in terms of Net Service Levels (NSL) Delivery performance as per transit time for all products Timely connectivity of DP loads on BDA flights (% adherence) % undelivered shipments Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload Achievement of target NPS Scores for the branch 4. Ensure Security of Shipments Number of open security related cases in the branch 5. Ensure Regulatory Compliance Compliance to all applicable regulatory requirements 6. Support in the execution of Corporate Initiatives Support in the implementation of various corporate initiatives (e.g. WDL implementation, RFID, new product development & launch, Use of OTM machines on all routes, etc) as per timelines 7. Drive Operations of Channel Partners attached to the branch Operational Performance of RSPs PDAs Delivery Agents 8. Drive Operations Process Efficiency and capability % increase in operational productivity in the branch(measured as shipments/ employee ) % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes 9. Support Employee Capability Building and Drive employee morale and engagement % Key positions within team with identified successors / potential successors Employee Attrition (%) PDA Attrition (%) Save Job Manager -Operations (Pune) Close the popup

3D Sheet Manager - Fund Accounting - PE/RA DO: (Job Description) Responsible for making sure that all activities (booking of daily journal entries, management fee calculation, accrued expenses reimbursement calculations, valuation of investments, financial/investor report preparation and adhoc reporting) of ongoing service delivery worked smoothly and result in high quality service for the client. Lead, mentor and motivate a team 10+ PE fund accountants. Ensure that proper accounting policies, procedures, and internal controls are maintained to safeguard the assets of the Company and to ensure that all financial transactions are recorded in accordance with US GAAP. Review and test the control process on a regular basis to deliver the quality service to clients. Create checklist for the process to ensure completeness, accuracy and timeliness. Review and update the critical process documents on regular basis. Interact with client service teams to ensure timely and accurate communication of relevant financial information to clients. Coordinate internal audits and follow up with responsible parties. Prepare MIS reports for onshore and offshore management teams Leading and coordinating weekly/monthly management calls. Understand client reporting requirements and provide effective solutions. Ensure smooth transition of new clients and process Assist in resolving breaks and in preparation of cash projections or wires Assist in setting up of the Fund and its investments/AIVs/Partners in the system Calculate fees and prepare NAV pack Process capital calls and distributions; prepare waterfall file Prepare and issue Partners capital statement (PCAP) Prepare of financial statements (FS) as per US GAAP/IFRS Handling audit / investors queries in timely manner Prepare ad hoc / customized reports for fund or investors Provide training to new joiners

Business Development Executive 308 days ago Full Time Andheri West, Mumbai Business Development Executive - Job profile required Field work & extensive travelling. Product Sales Preferred experience to be in Fitness Industry. Job responsibilities include: Actively seeking out new sales opportunities through cold calling, networking and market visit. Setting up meetings with potential clients. Ensure to develop interest in our Brand & its Product range. Capable in implementing & executing sales strategy to achieve desired goals. Maintaining sales and financial data of your territory allocated. Ensure availability of stock for sales and demonstrations. Participate on behalf of the company, in exhibitions & conferences. Negotiate & close deals. Capable to handle complaints & objections. Maintain and develop relationships with existing customers via phone calls, emails & personal visit to generate sales revenue and growth. Maintains quality service by establishing and enforcing organization standards. Working towards monthly and annual sales revenue target. Gather feedback from existing customers & business partners, active prospects, to share them with internal teams. Education, Experience: Bachelor s degree, 2 to 4 years of field work experience in sales. Skills Required: The ability and desire to sell products. Excellent communication skills. A positive, confident and determined approach The skills to work both independently and as a team player. Meeting Sales Targets.

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Job Purpose To manage and sustain a portfolio of Corporate customers, building long term relationships founded on efficient and reliable support for their business. To work with product groups and other colleagues both in India and overseas to build our Local and MNC client base, and enhance wallet share from both new and existing customers. Risk assessment of facility clients in the form of continuous monitoring (writing memos, working through the approval process and working with RMG, Operations, product groups etc to ensure seamless delivery to the client). Key Accountabilities Relationship Manager responsible for a portfolio of corporate clients. Manage relationships through constant interaction & account mapping at varied levels in client organizations, while ensuring a risk-adjusted portfolio contribution Determine the products that are most effective in meeting customer s needs and be able to sell these both reactively and proactively. Customize, adapt & develop new products to increase profitability, reduce costs & ease operational bottlenecks. Implement & execute IBG1 business strategy to increase market share & to achieve targets consistent with IBG1 s revenue, ROE & Cost / Income ratio targets. Cross sell other products of the bank including cash, treasury, trade & others. Ensure the highest customer retention & increase in wallet share by constantly monitoring customer satisfaction levels through detailed MIS & tracking of operations & complaints. Ensure all regulatory reporting & compliances are enforced. Also ensure assistance to external & internal audits Develop the DBS brand in the region. Research different identified & appropriate market segments including analysis of key requirements for each segment. Build and develop a high performing team through embedding performance development and coaching. Create an empowering environment for the team, encouraging individual ownership and initiative. Ensure coaching and feedback in order to achieve their maximum potential. Make reward decisions within set guidelines. Job Duties & Responsibilities Primary contact at CEO, Finance Director, and Treasurer level in Corporates controlling offices, discussing inter alia customer needs, service reviews, and credit risk issues. Advises and debates how business finances could be structured in the short-term and medium/long term. Grow the team s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives. Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies. Formulate business development strategies and objectives to meet changing market needs. Develop prioritized target list & structured client calling plans in place and formulate client action plans. Monitor conformance of team using new relationship development procedures. Monitor results of customer surveys against target service quality standards. Monitor levels of complaints and quality of handling. Proactively researches competitive threats/opportunities within the team s market and geographical area. Ensure that quality proposals are submitted to the credit chain Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Keep customers advised on the expected delivery date for product/credit applications. Monitors and ensures adherence to risk service standards Develops and maintains a detailed knowledge of industry sectors within the customer portfolio. Control and manage the risk profile for the overall Team portfolio. Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets. Manage segmentation of the portfolio. Develop Customer Relationship Plans for customers in portfolio. Required Experience Overall, 7-12 years of experience in corporate banking, MNC RM experience preferable. roven track record in the corporate & commercial banking Sound understanding of products Sound Understanding of credit proposals Knowledge of competitors and market place Education / Preferred Qualifications An MBA or CA with relevant number of years of experience in banking is preferable. Core Competencies Strong selling and negotiation skills Excellent diagnostic skills and rigorous approach to problem solving Excellent communication skills at all levels Excellent comprehension skills to understand and interpret industry data and economic trends Sound financial counseling skills Strong credit risk analysis skills Strong formal presentation skills to gain acceptance to solutions, both internally and externally Team creation and co-ordination skills to mobilize and manage product specialists Proven leadership experience in leading & managing sales. Ability to think creatively and identify innovative solutions. Technical Competencies Sound understanding corporate & commercial banking, products, credit proposals & approval processes, internal guidelines & policies. Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical. Knowledge of financial markets and products to assist in meaningful dialogue with clients Financial Analysis and research capabilities. Evaluation of credit risks involved in credit proposals. Work Relationship Working relationship with RM s / Sales in CBG / CMS/ GTS to maximize opportunities and cross sell of products. Important and constant relationship with credit both in developing new products for IBG1 customers and maintaining the quality of the account s portfolio. Close working relationship with internal support/ product functions such as Operations, Product Owners (eg T&M, Custody, GTS); Credit Risk & CCU for approval of credit lines, legal & compliance for regulatory & compliance issues etc. Working relationship with operations to ensure smooth delivery to the customer. DBS India - Culture & Behaviors DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are: Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement Maintain the Highest Standards of Honesty and Integrity

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Role Type / Key working relationships: Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Team Leader - Operations Purpose of job: To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in delivering excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services. Role context The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Main opportunities/challenges for this role Service delivery A process expert who is responsible for managing complex transactions and queries and responsible for managing escalations in coordination with senior leadership and stakeholders. Manages the various applications related the process inboxes, dealing with enquiries. Expert with all the tools & technologies that are in use in the process. Improves service quality by assisting in evaluating and updating current processes and procedures. Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor. Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, following up and giving instructions as needed. Working as a first level escalation point for the floor. Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get firsthand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Act as a doer whenever required. Information Security and other mandatory compliances: Read, understand and comply with the information security policies. Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies. Ensure compliance to Organizational policies like code of conduct, IT policy etc. Governance & Reporting Using standard procedures and templates, to produce weekly, monthly, and quarterly reports for the Delivery Manager on services. These reports analyze operational activity levels and performance data, to support managers in making timely and effective business decisions that respond to operational needs. Share the agreed reports/Dashboard on regular frequencies. Practicing and ensuring compliance with all the BCMS policies and procedures. Stakeholder Management/People-Resource Management Carrying out performance measurements, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one-on-one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day-to-day basis to identify bottom and a good performer. Handling people management related queries/ concerns. Coaching and mentoring BQs and MQs within the team working in coordination with other support teams. Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organization goals and driving Continual Improvement projects. Qualifications Any graduate Role specific knowledge and experience Minimum 3 - 5 years of work experience in Front /Back-office processes. And have managed a team of 10-15 team members for at least 1-2 years. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognized qualification. Intermediate in Microsoft excel application (BCMS will test the excel skills to evaluate) Demonstrable experience of delivering training and feedback using a range of methods. Shall be independently handling floor Ability to plan well and prioritize work. Proactive approach with focus on problem analysis & resolution Green belt or should possess any quality improvement related certification Further Information Pay Band - 5 Contract Type - FTC Department/Country- GSS English & Exams (IELTS Operations)/India Closing Date (Time) - 10 July 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your > Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.in the Application and Interview ProcessUKGCareers@ukg.com

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery in Bengaluru. The ideal candidate will have a strong background in healthcare management services and excellent delivery skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality standards. Coordinate with cross-functional teams to meet project goals and objectives. Develop and implement effective delivery strategies to improve efficiency and productivity. Monitor and analyze performance metrics to identify areas for improvement. Collaborate with stakeholders to resolve issues and enhance service quality. Ensure compliance with regulatory requirements and industry standards. Job Minimum 8 years of experience in healthcare management services or related field. Strong knowledge of healthcare operations, including medical billing and claims processing. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services/BPO is an added advantage.

Key Responsibilities: 1. Client Engagement: o Act as the primary point of contact for clients, addressing inquiries and providing solutions promptly. o Proactively build and maintain strong, long-term client relationships. 2. Order Management: o Assist clients in navigating the e-commerce platform, placing orders, and managing transactions. o Monitor order statuses and ensure timely updates are provided to clients. 3. Issue Resolution: o Handle client complaints and resolve issues related to orders, payments, or platform usage efficiently. o Coordinate with internal teams to address concerns. 4. Upselling & Cross-Selling: o Identify opportunities to recommend products and services based on client preferences and past purchases. o Promote new launches, discounts, and personalized offers to drive sales. 5. Data Management: o Maintain accurate records of client interactions, feedback, and order history in the CRM system. o Update Daily Sale Report accurately. 6. Client Feedback: o Gather and analyze client feedback to improve service quality and platform usability.

Customer Operations Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 |Management Level Senior Manager Specialisation International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Senior Process Manager - Paid Media Consultant Mumbai/Pune | Full-time (FT) | Technology Services Shift TimingsEMEA |Management LevelSPM | Travel NA The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manger Roles and responsibilities: Able to quickly learn & adapt to new changes and process Excellent communication & stakeholder Management Good at training & documentation Collaborate with MarTech and Ops teams to implement functionalities and ensure operational readiness Exhibit strong communication skills to effectively manage stakeholder requirements and clearly articulate needs Act as a bridge between business and technical teams when necessary, ensuring seamless translation of business requirements into technical specifications and vice versa Proactively engage in project management activities including progress reporting, risk assessment, and mitigation strategies Ensure that all projects are delivered on-time, within scope and within budget Define project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Create and maintain comprehensive project documentation Remain updated with developments in paid media platforms, applying insights effectively in daily operations Work with senior stakeholders and build alliances and partnerships with existing and new clients Prepare & present client facing weekly/ monthly/ quarterly business summary report Should be flexible in working hours Technical and Functional Skills: 8 to 10 years of Experience in Paid media campaigns e2e Management Hands on experience in any media platforms like Google, FB, Twitter, Bing, TTD, Linkedin etc. Proficient in at least either Display OR SEM / Social Channels; preferred to have both Understanding of Ad-Tech across any channels / platforms Able to understand all data & privacy laws and impact on media platforms Able to define and optimize deliverables and technical implementation with Ops teams Understand tagging, tracking and measurement for media campaigns Experience in any tag management system and mobile measurement platforms is a plus. About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. About eClerx Technology eClerxs Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law

Job Title -Finance- KYC- Senior Process Manager Job location Pune / Mumbai Shift TimingsAPAC (6 A.M to 3 P.M) /EMEA (1 P.M to 10 P.M.) / NIGHT (6:30 A.M to 3:30 P.M)|Reports to|Travel : Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals.This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. Theyshould have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. They should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. They e should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC- Senior Process Manager-Responsibilities Take leadership role independently managing back office operations Client Management establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 50 plus people training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity, transformation and various audits Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge ofKYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Preferred Qualifications- Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

We are seeking a strategic and innovative MarTech Product Manager to join our team. In this role, you will be responsible for driving the development and enhancement of our marketing technology (MarTech) products. You will collaborate closely with cross-functional teams to define product strategy, prioritize features, and deliver solutions that meet customer needs and drive business growth. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Define the product vision, strategy, and roadmap for MarTech products in alignment with business goals and market trends. Gather and analyze customer insights, market research, and competitive intelligence to inform product decisions. Collaborate with stakeholders (marketing, IT, sales, etc.) to understand their requirements and translate them into product features and capabilities. Lead agile product development processes, including defining user stories, prioritizing backlogs, and overseeing product releases. Work closely with engineering teams to ensure timely and successful delivery of product features and enhancements. Establish key performance indicators (KPIs) to measure product success and drive continuous improvement through data-driven decision-making. Conduct regular market assessments and stay informed about industry trends to identify opportunities for product innovation and differentiation. Serve as a product evangelist both internally and externally, communicating product value propositions and benefits to various stakeholders. Technical and Functional Skills: Bachelors degree in Computer Science, Information Technology, Marketing, or related field (preferred) with 7+ years of work experience as a Product Manager or similar role, with a focus on MarTech products or related technologies. Excellent knowledge in Adobe Experience Cloud Stack. Experience in AEM site Migration planning and strategy. Strong understanding of marketing technology landscape, including CRM, marketing automation, analytics tools, and data management platforms. Experience with agile methodologies and product management tools (e.g., JIRA, Confluence). Excellent analytical and problem-solving skills, with the ability to prioritize initiatives based on business impact and customer needs. Effective communication skills, with the ability to influence and collaborate across different functions and levels of the organization. Knowledge in Banking and Financial Domain(preferred)

The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Lead the development and implementation of analytics strategies to support business objectives, leveraging Adobe Analytics, Understanding of TMS architecture & functioning. Expertise in tools across Adobe Analytics, Launch and Google Marketing Stack. Manage end-to-end analytics projects, from data collection and processing to analysis and reporting. Provide strategic guidance and direction to the analytics team, ensuring alignment with business goals and priorities. Oversee the design and execution of analytical models and algorithms to extract actionable insights from large datasets. Collaborate with cross-functional teams, to drive data-driven decision-making and optimize business performance. Stay current on industry trends and best practices in analytics, continuously seeking opportunities to enhance our capabilities and drive innovation. Mentor and coach team members, fostering a culture of collaboration, learning, and growth. Technical and Functional Skills: Bachelor or masters degree, MSc or MCA in computers or IT with 5+ years expertise in tools across Adobe Analytics, Launch and Google Marketing Stack. Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders Strong problem-solving and analytical skills, with the ability to think strategically and drive actionable insights from data. Strong proficiency in Tableau or similar data visualization tools, with the ability to create interactive dashboards and reports Intermediate to advanced JavaScript skills Basic to intermediate understanding of Adobe Target Knowledge of Adobe WebSDK, CDP and CJA is desired Ability to effectively manage multiple work assignments while being able to shift priorities Domain knowledge of various industries such as Banking, Retail, ecommerce etc. Excellent verbal and written communication skills Strong analytical, quantitative and problem solving skills

We are looking for a skilled Modeling Analytics Specialist to join our dynamic team. In this role, you will be responsible for leveraging advanced statistical and machine learning models to analyze complex data sets. Your insights and recommendations will drive strategic decision-making and optimize business processes. The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manager Roles and responsibilities: Develop and implement predictive models, segmentation analysis, and statistical analyses to extract insights from large datasets. Apply machine learning algorithms to solve business problems and improve operational efficiency. Collaborate with cross-functional teams to identify business requirements and translate them into analytical solutions. Utilize tools such as [list specific tools, e.g., Python, R] for data manipulation, modeling, and visualization. Create and automate reports and dashboards to present findings and actionable recommendations to stakeholders. Conduct deep dives into data to identify trends, patterns, and anomalies that can inform strategic initiatives. Ensure data accuracy and integrity by validating data sources and implementing quality assurance measures. Stay updated on industry trends and best practices in modeling, analytics, and data science. Technical and Functional Skills: Bachelors degree in Statistics, Mathematics, Computer Science, or a related field (preferred) with 7+ years of proven experience in statistical modeling, machine learning, and data analysis. Proficiency in programming languages such as [specific tools you use, e.g., Python, R]. Experience with data visualization tools (e.g., Tableau, Power BI) for presenting insights and findings. Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and collaboration skills to work effectively with diverse teams.