2384 Service Quality Jobs - Page 21

To provide comprehensive management of client s transportation services covering all for Bangalore, and other locations with a focus on continuous improvement. Must be able to work in flexible shift basis as per operations requirement. Responsible for vehicle, driver induction with valid vehicle documents as per compliance and legal policies. Ensure cab routing list for employee is generated on time and shared with security team for escort (Marshall) routing on daily basis. Monitor and optimize routes to minimize travel time and costs while maintaining service quality. To ensure amendment of Daily Escort Security Service Confirmation for each trip. Enrolment of new employees in the transport...

Own sales and operations for the APAC market, driving revenue and delivery excellence. Build and nurture strong working relationships with local consultants and partners, ensuring seamless collaboration. Manage the sales pipeline and ensure timely updates in Zoho and other ERP systems. Ensure smooth coordination between internal teams (sales, delivery, operations) to maintain high service quality. Act as the key point of contact for consultants, sharing regular product updates and ensuring they are equipped to take new features to market. Schedule regular calls and sessions with consultants/teams to keep them aligned with product enhancements and go-to-market strategies. Provide strategic in...

Payroll Compliance Management : Ensure payroll operations comply with payroll regulations. Monitor regulatory changes, update processes accordingly to avoid penalties. Quality Assurance: Develop and enforce quality control guidelines to evaluate and remediate payroll processes. Conduct regular audits and risk assessments to identify potential issues in payroll accuracy and compliance. Vendor and Partner Coordination : Manage relationships with third party payroll providers, ensuring service quality, managing SLA s and managing retained team processes. Payroll Technology and Process Optimization: Implement and manage unified payroll platforms to automate multi country payroll calculations. In...

1. Cold Chain Management Ensure optimal performance and upkeep of commercial refrigeration assets across the region. Oversee timely placement and installation of refrigeration units in line with company standards. Monitor and ensure compliance with cold chain KPIs: o Temperature Compliance Index (TCI) o Complaint Response Time (attendance and closure) o Freezer Uptime 2. Asset Management Maintain accurate records of asset inventory and ensure proper storage and handling. Oversee the disposal of obsolete equipment in accordance with environmental policies. Ensure high compliance to asset assurance. Implement Unilever s operational and safety systems. 3. Service & Maintenance Identify, recruit...

Serve as a Subject Matter Expert (SME) with a thorough understanding of end-to-end Accounts Payable (P2P) processes. Perform supplier reconciliations and resolve discrepancies effectively. Coordinate with supervisors to address daily operational issues and implement solutions. Allocate work volumes within the team, ensuring timely completion of daily targets. Prepare and maintain reports required for daily, weekly, and monthly metrics; strong proficiency in Excel and PowerPoint is required. Manage and respond to business and internal stakeholder emails, ensuring clarity and timely resolution. Ensure consistent, high-quality deliverables within defined timelines. Demonstrate client sensitivit...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

We are looking for a skilled Duty Manager to join our team, with 4-8 years of experience in the hospitality industry. Roles and Responsibility Manage daily operations of the hotel or resort. Oversee front desk, housekeeping, and food service staff. Coordinate with various departments to ensure seamless service delivery. Handle guest complaints and resolve issues promptly. Maintain high standards of customer satisfaction and quality service. Implement effective strategies to improve operational efficiency. Job Requirements Proven experience as a Duty Manager or similar role in the hospitality industry. Strong leadership and management skills. Excellent communication and interpersonal skills. ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Ping Identity Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for an experienced IAM professional with 6-7 years of hands-on experience in PingFederate, PingAccess, and PingID. The ideal candidate will be well-versed in SSO, Federation protocols (SAML, OAuth), and production support activities including troubleshooting and incident resolution. Roles & ...

The Opportunity The Director, Professional Services Capability & Innovation Center (CIC), is responsible to lead and manage Planview s Professional Services Engagement Management team based in the CIC located in Bangalore. The Director, Professional Services is responsible for ensuring the success of Planview implementations and maximizing value of the Planview solutions for the India & SEA customer base. This role owns the services delivery within the region while driving, scaling, and inspiring a talented team of individuals focused on global project delivery. Reporting to the VP Professional Services Global CIC, the ideal candidate has a unique combination of leadership, business, consult...

Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and custome...

About the Role Were looking for a dynamic and hands-on Airport Operations Lead to manage and optimize our on-ground business operations at the airport. The ideal candidate will ensure seamless rider and driver experiences, efficient team management, and strong coordination with airport authorities and stakeholders. Key Responsibilities Lead and mentor the on-ground operations team at the airport. Ensure smooth and efficient pick-up/drop-off processes with minimal delays. Monitor team performance and maintain high service standards. Handle escalations and resolve customer/partner issues with professionalism. Coordinate with Airport Authorities, CISF, and other stakeholders for smooth daily op...

About the Role Were looking for a dynamic and hands-on Airport Operations Lead to manage and optimize our on-ground business operations at the airport. The ideal candidate will ensure seamless rider and driver experiences, efficient team management, and strong coordination with airport authorities and stakeholders. Key Responsibilities Lead and mentor the on-ground operations team at the airport. Ensure smooth and efficient pick-up/drop-off processes with minimal delays. Monitor team performance and maintain high service standards. Handle escalations and resolve customer/partner issues with professionalism. Coordinate with Airport Authorities, CISF, and other stakeholders for smooth daily op...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

Role Description: We are seeking a proactive and empathetic Manager, Wellbeing Programs to lead the development, implementation, and evaluation of initiatives that promote the health, wellbeing, and resilience of our employees. This role plays a key part in fostering a culture of wellness, prevention, and support across the organization. This role will work cross-functionally to design and manage programs that support physical, mental, emotional, and financial wellbeingaligned with our values and business goals. The ideal candidate is passionate about employee wellbeing and supporting programs that enhance the overall employee experience. Roles & Responsibilities: Program Design & Implementa...

Key Accountabilities Key Activities Monitor and assess the quality of customer interactions across all contact centre channels including inbound and outbound calls, emails, and live chats. Evaluate agent performance against defined quality criteria and company policies. Provide constructive feedback and coaching to contact centre agents to improve their customer service skills and maintain defined compliance. Design and implement quality evaluation programs and metrics to track individual and team performance. Prepare detailed quality reports for management highlighting compliance levels, areas of excellence, and opportunities for improvement. Conduct root-cause analysis to identify knowledg...

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Do you possess all these skills and wish to make an impact in the world of food a...

Nocpl is looking for Customer Grievances Executive to join our dynamic team and embark on a rewarding career journey. The Customer Grievances Executive handles escalated complaints and ensures customer issues are resolved efficiently and satisfactorily. They track, log, and analyze customer complaints to identify recurring problems and recommend improvements. The role requires coordinating with internal departments to expedite resolutions, maintaining service quality standards, and ensuring compliance with company policies and regulatory norms. They also communicate proactively with customers, provide status updates, and aim to enhance overall satisfaction through prompt and empathetic servi...

Medcare Hospitals Medical Centres is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey. Manages customer interactions through multiple communication channels to ensure timely resolution of queries and complaints. Maintains service quality by adhering to company standards, tracking performance metrics, and escalating complex cases when needed. Trains junior associates, documents customer feedback, and contributes to improving processes. Demonstrates empathy, professionalism, and product knowledge to enhance customer satisfaction and loyalty. Disclaimer: This job description has been sourced from a public domain and may have been mod...

[{"Salary":"20 - 40 K" , "Remote_Job":false , "Posting_Title":"BPO - Customer Service Executive" , "Is_Locked":false , "City":"Jaipur" , "Industry":"Ed-Tech" , "Job_Description":" Job Summary: We are looking for a dynamic and customer-focused BPO Executive to join our team. The ideal candidate will handle customer interactions (voice or non-voice), resolve queries, and ensure a high level of service quality and customer satisfaction. This role may involve inbound or outbound communication across domestic or international processes. Key Responsibilities: Handle customer queries via phone, email, chat, or ticketing systems (based on process type). Provide accurate, valid, and complete informat...

JOB TITLE: Manager/Sr. Manager - Business Development ROLE PURPOSE: To support the development of the Meta, Apply business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximized. ROLE and RESPONSIBILITIES: Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. Actively involved in assisting the team for achieving the student recruitment target for each intake. Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. Analyzing customer feedback da...

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

We are seeking a dedicated and passionate individual to join our Sky Channel-Service Quality team as a Quality Analyst. In this role, you will be responsible for monitoring and evaluating the performance of our Sky Channel agents, ensuring they deliver an exceptional customer experience. Your insights and recommendations will drive continuous improvement and help us maintain our high standards of service quality. Bachelors degree in Business Administration, Customer Experience, or a related field. Minimum 2 years of experience in a customer service or quality assurance role, preferably in a banking or financial services environment. Strong analytical skills with the ability to interpret data...

As a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and improving the banks reputation for excellent customer service. Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents, ensuring they meet the banks high standards. This role is perfect for someone with a keen eye for detail, excellent communication skills, and a passion for delivering exceptional customer experiences. A bachelors degree in business, customer service, or a related field is preferred. Minimum 2 years of experience in a customer service or quality assurance role, preferably in a banking or financial services environment. Excellent communi...

Responsible for Operational Delivery Customer Management and Communication Leadership & People Management Cross Functional Activities Process Improvement Planning Continuous improvement Customer Service The role will be required to manage and lead teams monitoring all quality processes for the SSC. The role would be measured on the overall effectiveness of the quality assurance process. The Job holder would need to ensure adherence to Internal Controls and SOX Compliance norms relating to the quality assurance process. Internal Processes Liaison with the Process excellence team and Leadership team in establishing the strategic direction and 3 5-year plan for the QA team within the shared ser...

This is a senior leadership role responsible for driving strategic business development through public-private partnerships, with a strong external focus on stakeholder engagement and opportunity creation. The role directly impacts the team s ability to achieve service, quality, and timeliness objectives. It operates within the framework of commercial policy objectives, with considerable independence in achieving commercial goals while adhering to operating budgets and guidelines. There is moderate autonomy to enter into and execute commercial arrangements, requiring high levels of commercial judgment to deliver successful outcomes. The position focuses on facilitating, executing, and overse...