1694 Service Quality Jobs - Page 21

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelor s Degree, preferred 1-2 years of related experience in customer service or c...

Drive competitive advantage on supply chain initiatives for assigned CMO s. This role will build the bridge between the regional/category GMS supply chain planning hubs, local team and CMO operations. On the Customer side it acts as the point of contact for the Supply interface, supply planning hub and provides a mid-term supply overview at the CMO s. On the Supply side the role is an extended arm of the Supplier Relationship Team for managing the CMOs on site attention/intervention. The role focuses on Customer Service, Quality, Value creation & Cost reductions, Continuous process improvement and overall Compliance as per Haleon Consumer Healthcare guidelines in order to ensure continuity o...

In the Role you get: - Support the team: Work to resolve software development or testing or other technology area assigned to create, maintain, support, and implement projects - Set the path to success: Work with product owners and business stakeholders to understand product requirements; translate requirements and vision into an executable timeline - Impact the bottom line: Drive efficiency across teams; support process improvements that develop, sustain, and support activities - Take the lead: Ensure successful transfer of complex domain knowledge to subject matter experts and team members Lead in your area of technology whether Application development / testing/ maintenance / support as p...

Area Head Logistics: CMR Group is India's largest producer ofAluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturingplants across the country, CMR has become the preferred supplier for many ofIndias largest automotive industry leaders. Since its inception in 2006, CMRhas consistently outpaced competition by focusing on delivering superior valueto its stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centricpractices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering an enriching work environment is reflected ...

Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. Key Responsibilities: 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailin...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalat...

The individual will assume the lead role in the delivery of facilities management (FM) services to Expedia in India. He she will be the single point of contact for Expedia and will be responsible for: Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of Expedia in India. Achieving Expedias regional outsourcing objectives of service quality, cost savings, consistency, and risk management. Client a...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Bachelors degree in business administration, Inside Sales, Communications, or a related field.7-11 years of progressive experience in quality assurance within the customer service, account management, or KAM industry.Demonstrated expertise in developing and implementing QA frameworks, metrics, and performance indicators for client-facing services.Strong analytical skills with the ability to interpret data, identify insights, and make data-driven recommendations for process improvements.Excellent commun...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Service Delivery Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations whe...

Job Title: Branch Manager Skin & Hair Clinic Location: Plot No- 2, Bougainvillea Marg (BVM, near Sikanderpur Metro Staion, DLF Phase 2, Sector 25, Gurugram, Haryana 122002 Job Type: Full Time | Permanent Job Summary We are looking for a dynamic and experienced Branch Manager to lead our skin and hair clinic. The ideal candidate will be responsible for driving branch performance, managing client consultations, overseeing daily operations, and ensuring excellence in service delivery and revenue generation. Key Responsibilities Oversee overall branch operations, staff performance, client satisfaction, and service quality. Provide expert consultations for skin and hair-related issues and recomme...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue...

Shift Timings Flexible 24x7 |Management Level Senior Manager Specialization International BPO, Chat/Inbound voice, Telecom, Retention sales eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum...

Customer Operations Chat and Voice Process- Senior Process Manager India |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 |Management Level Senior Manager Specialisation International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in pro...

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to manage processes effectively. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure compliance with industry stan...

What this job involves: As a Facilities Manager at JLL, you'll take responsibility for managing the complete facility technical infrastructure for our clients, including HVAC, electrical, plumbing, mechanical, and building automation systems. This critical role requires you to develop and implement comprehensive preventative maintenance programs that minimizaae downtime while extending equipment life and optimizing operational efficiency. You'll oversee technical staff and contractors, manage maintenance budgets and capital expenditure plans, and ensure full compliance with building codes and safety regulations. This position offers the opportunity to make a significant impact on facility pe...

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay. Key Responsibilities: Greet and welcome guests upon arrival, ensuring a warm and professional first impression Handle guest inquiries, requests, and complaints promptly and efficiently Coordinate with various departments to fulfill guest needs and resolve issues Manage guest check-in and check-out processes, ensuring smooth transitions Provide information about hotel facilities, servi...

As a Customer Service Manager, your primary responsibility will be to efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. You will greet and assist walk-in customers with professionalism and courtesy, conduct initial level examination and diagnosis of customer complaints, and enter service details into the POS system accurately. Handling and resolving customer complaints promptly and effectively will also be a key part of your role. Additionally, you will be responsible for maintaining and managing spare parts inventory to ensure availability and accuracy, coordinating th...

As an Executive Customer Engagement at our organization, you will be responsible for a variety of tasks related to office administration, customer service, and operations. Your primary focus will be on managing office assets, handling agents contracting, processing new business, and ensuring the banking of initial and renewal premiums. You will also be tasked with retaining surrender requests, executing service requests post policy issuance, and addressing customer queries and complaints promptly. One of the key aspects of your role will be maintaining high Net Promoter Scores (NPS) and ensuring efficient life claims processing. You will also be expected to handle compliance issues and contr...

You have a great opportunity to join our team as a Team Leader for the small appliances division in the Trivandrum, Kollam, Kottayam region. In this role, you will be responsible for managing sales, leading a team, and ensuring the smooth operation of our business in the region. As a Team Leader, your key responsibilities will include providing guidance, support, and training to your team to achieve sales targets. You will also be expected to develop and execute sales strategies to meet regional objectives, analyze market trends, customer needs, and competitor activities to stay competitive, as well as oversee daily operations including inventory management and service quality. To excel in t...

The role available is a full-time on-site position for a Hiring Manager based in Ludhiana. As a Hiring Manager, you will have the responsibility of overseeing all aspects of the recruitment process, which includes sourcing, recruiting, and onboarding new employees. Your daily tasks will involve creating job descriptions, conducting interviews, assessing candidates, and working closely with department heads to ascertain hiring requirements. Additionally, you will play a key role in ensuring a high level of service quality throughout the recruitment process and providing training to new hires. To excel in this role, you should possess strong skills in hiring and recruiting, along with excellen...

Company Overview Digital Risk s mission toMake Mortgages Saferelies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients Digital Risk s 1,500+ team members make us one of the largest mortgage outsource providers in the US, supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators Position Overview The Closing Team Lead/Assistant Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained The Closing AM will be responsible for having one on ...

Job Summary - Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: Ensure the SLAs and KPI Targets as specified by the client are met consistently Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product Conduct huddle/ trainings for process changes / areas of improvement at defined intervals Review and respond to client...

As a Customer Service Specialist, your primary responsibility will be to ensure a seamless and satisfactory experience for students throughout their journey. You will conduct regular feedback calls to gather valuable improvement inputs and manage student complaints efficiently through our CRM system. Timely coordination with relevant departments is essential to ensure the resolution and closure of reported issues. Personalized engagement is key to our approach, and you will be making birthday calls to students as part of our initiatives. Additionally, you will deliver engaging classroom presentations for both retail and corporate training batches, including in-person sessions. Accurate recor...

The Car Driver position at M A CONSTRUCTION in Kushalnagar is a full-time on-site role that involves transportation tasks, vehicle maintenance, ensuring service quality, and providing excellent customer service. As a Car Driver, you will be expected to possess communication and customer service skills, along with service quality and automotive knowledge. Having training in vehicle maintenance and safety is essential for this role, as well as holding a valid driver's license and maintaining a clean driving record. The ideal candidate should be able to handle unforeseen situations calmly, possess knowledge of local routes and traffic regulations, and any experience in a similar role would be c...

JD - eMedic Job Summary: We are looking for a skilled and reliable Phlebotomist to join our eMedic team. The ideal candidate will be responsible for both home and clinic-based sample collection, ensuring accurate, hygienic, and timely handling of biological specimens. The role also includes maintaining proper protocols from the point of collection to hub delivery, ensuring a high standard of patient interaction, and closely monitoring hospitality and service quality during the collection process. Key Roles & Responsibilities: Perform timely and accurate sample collection from patients' homes, clinics, and OCC (Online Collection Centres). Ensure clinics/OCC eMedic locations are opened on time...