Service Manager

Job Description

Company : IndiaFilings Pvt. Ltd. Location : Navi Mumbai- Ghansoli MBP Aurum Proptech 6th floor Indiafilings Pvt Ltd Meet HR Geetanjali - 8657498073 Email ID - geetanjali.wani@indiafilings.com Experience Required: 3 to 8 Years Industry: Legal, Taxation, Compliance, Financial Services Department: Operations / Client Services Employment Type: Full Time Education: Graduate / Postgraduate Key Responsibilities: Lead and manage a team handling services like GST, Income Tax, ROC filings, and Trademark registrations. Ensure on-time and high-quality service delivery to clients. Handle client escalations and ensure excellent customer satisfaction. Monitor team performance and ensure adherence to SLAs and KPIs. Train and mentor team members to boost productivity and quality Coordinate with Legal, Tech, and Sales teams to ensure smooth workflows. Drive process improvements and increase operational efficiency Prepare and present service delivery reports to management. Candidate Requirements: Experience: 4 to 8 years total; Minimum 34 years in a team handling role. Strong leadership, communication, and client management skills Ability to manage targets, deadlines, and team performance Knowledge of compliance, taxation, or legal processes is an advantage Proficient in CRM tools and service reporting Salary: :briefcase: Based on current/last drawn salary and total experience :moneybag: Attractive performance-based incentives Why Join Us? :white_check_mark: Fast-growing company in the legal-tech space :white_check_mark: Work with a wide range of business service domains :white_check_mark: Leadership and career growth opportunities :white_check_mark: Supportive and collaborative team culture. Contact Hr Geetanjali- 8657498073