1024 Service Management Jobs

*Monitor and manage job flow in the General Service workshop Coordinate with technicians, service advisors, and workshop teams *Ensure jobs are completed on time and meet quality standards Maintain accurate job records and support workshop efficiency

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . \ & Summary At PwC we look for new ways to make technologies work together. Our VDI service is based on cloud, compute, networking, identity and security offerings that form a digital foundation to power a new equation for our clients needs. We are currently seeking candidates who can provide all aspects of support and management of our cloud hosted VDI infrastructure. If you are seeking an exciting career with the scope to grow your skills through major change on a global scale, then PwC will empower you to do so. Provide response and resolution for service requests and incidents according to SLA KPIs Identify patterns and prevent happening of mass scale issues Create, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.) Create and maintain configurations, policies and groups in the system follow the naming convention and rules defined by the architects Follow PwC s ITIL procedures Service Request and Incident Management, Change Control, Problem, Major Incident management etc. Deliver and follow internal SOPs as part of the Service Runbook Lead AVD / W365 troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required. Participate and provide technical expertise and support for AVD / W365 related projects Cooperate with fellow team members about cross functional issues / engage vendors as necessary Bear overall responsibility for uptime, performance and capacity of the system establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the AVD / W365 VDI infrastructure Maintain AVD / W365 features, capabilities and services Create and maintain KB articles for 1st level support / 2nd level engineering team Build and maintain relationships with key stakeholders and service customers Mandatory skill sets Experience in Managing Virtual Desktops (VMware /Citrix/ AVD's / Cloud PC's) Experience working with Customers Globally Good analytical and troubleshooting skills Strong knowledge on Microsoft Intune , Microsoft Azure/ Cloud computing concepts 2 years Virtual Desktop Operations experience supporting a medium / large scale deployment Working knowledge of Group Policy Management, DNS and Active Directory including Sites and Services Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services Experience with Azure and a fundamental understanding of networking in Azure Preferred skill sets Scripting and Automation Proficiency with PowerShell and Power Automate Familiarity in Active directory , Group policy ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management. Certified AVD Admin/AVD Specialist Bachelor of Computer Science preferred 34 years Virtual Desktop Operations experience supporting a medium / large scale deployment Proven track record of leading small teams (35 members) Ability to identify and resolve complex, cross platform technical issues by using technical expertise as well as delegation Allocate tasks to the support team and ensure timely and quality delivery Years of experience required 24 yrs Shift247 Education qualification Bachelor s degree Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Microsoft Windows 365 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion, Infrastructure Management {+ 12 more} Travel Requirements Government Clearance Required?

SAP BASIS Mumbai/ Pune Location 6 to 8 Years More Details SAP BASIS Mumbai/ Pune Location 6 to 8 Years - Saisatwik Jobs 6+ Years of SAP Consulting experience, Work experience in Indian & International environment will be mandatory, experience required on following skills: Expert level proficiencies in SAP ECC, S4 HANA, PI/PO, BOBJ, BW, Solution Manager, TREX. Experience of Linux, Windows, HANA and Oracle DB preferable Experience in migration of SAP ECC to S4 HANA mandatory Understanding of Backup, Restore, DR set up, lift & shift migration will be mandatory Understanding of Service Management Processes, ITIL Methodology, Release Management is mandatory Experience in Sizing, Installation, Version Upgrades, Patch upgrades, performance tuning of applications, Pre-sales Solution designing, effort estimate is mandatory Ability to handle Indian as well as International Customers for driving Basis deliveries & Support engagement will be mandatory Bring Leadership within SAP Basis team, role will require Mentoring & Managing SAP Basis team effectively, relevant experience in this area is mandatory Excellent Written & oral communication Ability to multitask, support multiple clients and project at same time Managing SAP Environments on AWS Cloud preferred

Job Title: SAP CRM Functional Consultant / Senior Consultant Experience: 812 Years Job Locations: Hyderabad, Bangalore, Chennai, Pune, New Delhi, Mumbai Job Summary: We are seeking a seasoned SAP CRM Functional Consultant with 7+ years of experience in SAP CRM Sales and Service along with SAP SD, preferably across industries like Apparel, Retail, Trading, Automobile, and Rental. The candidate must have worked on at least two end-to-end SAP CRM implementation projects and be skilled in client communication with senior management. Key Responsibilities: Lead SAP CRM configuration for Sales and Service modules including One Order object, IBase, Web UI, Business Role, service order, service contract, complaint management, and resource planning. Manage ECC integration and SD Order to Cash processes. Provide strong consulting and business knowledge in SAP CRM Sales and Service. Customize SAP CRM using User Exits, BAPI, BADi, and WRICEF objects. Collaborate on middleware and integration for seamless data flow. Communicate effectively with senior stakeholders and clients. Required Qualifications & Skills: 7+ years of experience in SAP CRM Sales and Service and SAP SD. Experience in industries like Apparel, Retail, Trading, Automobile, Rental. Involved in minimum two full lifecycle SAP CRM implementation projects. Strong SAP CRM configuration and ECC integration skills. Knowledge of Middleware, Web UI, and Order to Cash processes. Proficient with User Exits, BAPI, BADi, WRICEF. Excellent communication skills. Prefer candidates who can join within 30 days. Key Skills: CRM Sales, Service Management, Web UI, Middleware, Order to Cash, SAP SD, ECC Integration, One Order, IBase, Business Role, Service Order, Service Contract, Complaint Management, Resource Planning, User Exits, BAPI, BADi, WRICEF

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - IT Service Management. Experience3-5 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Cybersecurity Incident Manager is responsible for managing and mitigating enterprise-level cybersecurity incidents leading the coordination and communication of incident response efforts. The main priorities are ensuring timely detection, containment, eradication, and recovery from cyber threats while minimizing operational disruptions. Key Responsibilities Monitor, detect, and respond to security incidents using various security tools and technologies. Execute containment, eradication, and recovery procedures during incidents to minimize impact and restore normal operations. Develop and maintain incident response playbooks and escalation procedures to ensure a consistent and efficient response to incidents. Collaborate with other IT and security teams to remediate vulnerabilities and improve the overall security posture. Prepare detailed and accurate incident reports and documentation for internal use and for external stakeholders, if necessary. Stay current with the latest threats, vulnerabilities, and security technologies to ensure effective detection and response capabilities. Serve as the primary coordinator during cybersecurity incidents, aligning efforts across technical and business teams. Conduct real-time analysis and correlation of security events from multiple sources including SIEM, IDS/IPS, firewalls, and endpoint security solutions. Perform in-depth investigation and analysis of security incidents, including malware analysis, forensic investigations, and reverse engineering. Participate in threat hunting activities to proactively identify and mitigate potential security risks. Stay informed about new threats and trends in cybersecurity to enhance response skills. Ensure compliance with the organization's incident response framework and regulatory requirements. Coordinate with Enterprise Risk Management, SOC, Legal, IT, Data Privacy, and other functions for a unified response. Collaborate with third-party vendors and MSSPs as needed. Act as the primary contact for incident updates to executive leadership and stakeholders. Generate comprehensive reports during and after incidents, including root cause analysis and mitigation strategies. Supervise the creation of post-incident reports and ensure that lessons learned are integrated into future planning strategies. Propose security improvements to prevent the reoccurrence of incidents. Perform regular tabletop exercises and simulations to train and prepare teams. Qualifications Bachelors degree in Computer Science, Information Security, or a related field, or equivalent work experience. At least 12+8 years of experience in a SOC or similar security-focused environment. Experience in managing large-scale cybersecurity incidents. Understanding of regulatory requirements and industry standards (e.g. GDPR, HIPAA, PCI-DSS). Proficient written and verbal communication skills. Strong hands-on experience with SIEM platforms (e.g. Palo Alto XSIAM, Splunk, QRadar), IDS/IPS systems, firewalls, endpoint security tools and service management tools (e.g. ServiceNow) Proficiency in conducting forensic investigations and malware analysis. Experience with scripting and automation tools (e.g., Python, PowerShell) to streamline incident response tasks. Deep understanding of network protocols, operating systems, and common attack vectors. Relevant certifications such as CISSP, CISA, CISM, CEH, or GIAC are highly desirable. Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Core Work Activities: Developing and Maintaining Budgets: Develops and manages financial, employee engagement, and guest satisfaction plans for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team: Manages all Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in their absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Oversees all culinary, restaurant, beverage, and room service operations. Creates a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and service passion. Provides excellent customer service to all employees. Responds quickly and proactively to employee concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains employee productivity levels. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides leadership and direction to bring together and prioritize departmental goals efficiently. Sets clear expectations with employees and ensures appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service: Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands and promotes the brand's service culture. Drives alignment of employees, team leaders, and managers to the service culture. Sets service expectations for all guests internally and externally. Takes ownership of guest complaints/problems until resolved or addressed by the appropriate manager/employee. Verifies all banquet functions meet and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing feedback and coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensures quality, and verifies that standards meet customer expectations. Managing and Conducting Human Resource Activities: Provides guidance and direction to subordinates, setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches/mentors to improve skills. Develops formal educational or training programs/classes and teaches or instructs others. Develops action plans based on employee engagement and guest satisfaction results. Additional Responsibilities: Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates through various communication channels. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings, and property meetings.

As the Director of Food & Beverage , you'll be the strategic leader for all food and beverage operations at our property, encompassing Restaurants/Bars, Room Service, and Banquets/Catering. You'll drive the development and execution of departmental strategies, ensuring alignment with brand standards, maximizing financial performance, and continually enhancing both guest and employee satisfaction. Key Responsibilities Strategic Leadership: Function as the strategic business leader, setting expectations and holding the F&B leadership team accountable for service behaviors and operational excellence. Oversee the implementation of brand service strategies and initiatives. Financial Management: Develop and manage the F&B budget, monitor sales against goals, and implement strong cash and liquor control policies. Make recommendations for capital expenditure (CAPEX) and analyze financial reports to ensure profitability without compromising service. Team Leadership & Development: Lead, influence, and motivate the F&B team. Foster mutual trust, respect, and collaboration. Identify developmental needs, provide coaching, and ensure ongoing communication and training within the department. Drive innovation and adapt to market trends. Exceptional Customer Service: Ensure service that consistently exceeds customer expectations and fosters loyalty. Actively seek guest feedback, address issues promptly, and empower the team to deliver outstanding guest experiences. Share insights from guest satisfaction data to drive continuous improvement. Human Resources & Compliance: Guide and direct F&B subordinates, including performance management, hiring, and fair treatment. Ensure compliance with all company policies, standards, and legal obligations related to food and beverage operations. Candidate Profile Education & Experience: High school diploma or GED with 6 years in F&B, culinary, or event management. OR 2-year degree in Hospitality/F&B Management with 4 years in related areas. Skills: Strong understanding of customer service, financial resource management, business administration, strategic planning, and operational resource utilization.

Candidate will be involved in managing service staff and supervising service activities, ensure timely completion of work. Candidate will also be involved in handling customers. Required Candidate profile Driving license and graduation certificate mandatory. Must be fluent in Malayalam and should be able to write English. Candidates with ITI graduation preferred.

As a Beverage Manager , you'll be responsible for overseeing all beverage operations and managing our talented bar staff on a daily basis. This includes beverage service across our Restaurants/Bars and Room Service. You'll play a hands-on role in promoting the lounge, assisting with menu planning, maintaining high standards, and supporting servers during peak periods. A key part of your role will involve managing liquor inventories and controls, all while striving to enhance guest and employee satisfaction and maintain the operating budget. You'll be accountable for consistently enforcing all legal obligations and for identifying and implementing necessary training to achieve our goals. Key Responsibilities Managing Beverage Operations: Ensure strict compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and hands-on management. Implement agreed-upon beverage policies and procedures consistently throughout the property. Manage operations in full compliance with all applicable beverage and liquor laws. Demonstrate a thorough understanding of beverage control, including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period-end inventory. Monitor adherence to all liquor control policies and procedures. Attend pre- and post-convention meetings as needed to understand group beverage requirements. Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department. Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals. Manage operations to achieve or exceed overall budgeted goals. Maintain stringent food handling and sanitation standards. Manage inventories effectively according to budget and business levels. Assist with developing creative menus and promotions as necessary to enhance beverage offerings. Leading Beverage Team: Train staff comprehensively on liquor control policies and procedures. Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met efficiently. Ensure employees clearly understand expectations and parameters for their roles. Communicate critical information to the beverage staff regarding each event, ensuring smooth service delivery. Ensuring Exceptional Customer Service: Provide excellent customer service that exceeds expectations. Interact directly with guests to obtain feedback on product quality and service levels. Respond effectively to guest problems and complaints, ensuring prompt resolution. Empower employees to provide excellent customer service by supporting their efforts. Emphasize guest satisfaction during all departmental meetings and foster a continuous improvement mindset. Provide constructive feedback to individuals in an effort to continuously improve service performance. Review comment cards and guest satisfaction results with employees to identify areas for improvement. Managing Human Resource Activities: Support a comprehensive departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participate in the development and implementation of corrective action plans when needed. Candidate Profile Education and Experience: High school diploma or GED equivalent with 4 years of experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

As a Bar Manager , you'll be responsible for overseeing all beverage operations and managing our talented bar staff on a daily basis. This includes beverage service across our Restaurants/Bars and Room Service. You'll play a hands-on role in promoting the lounge, assisting with menu planning, maintaining high standards, and supporting servers during peak periods. A key part of your role will involve managing liquor inventories and controls, all while striving to enhance guest and employee satisfaction and maintain the operating budget. You'll be accountable for consistently enforcing all legal obligations and for identifying and implementing necessary training to achieve our goals. Key Responsibilities Managing Beverage Operations: Ensure strict compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and hands-on management. Implement agreed-upon beverage policies and procedures consistently throughout the property. Manage operations in full compliance with all applicable beverage and liquor laws. Demonstrate a thorough understanding of beverage control, including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period-end inventory. Monitor adherence to all liquor control policies and procedures. Attend pre- and post-convention meetings as needed to understand group beverage requirements. Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department. Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals. Manage operations to achieve or exceed overall budgeted goals. Maintain stringent food handling and sanitation standards. Manage inventories effectively according to budget and business levels. Assist with developing creative menus and promotions as necessary to enhance beverage offerings. Leading Beverage Team: Train staff comprehensively on liquor control policies and procedures. Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met efficiently. Ensure employees clearly understand expectations and parameters for their roles. Communicate critical information to the beverage staff regarding each event, ensuring smooth service delivery. Ensuring Exceptional Customer Service: Provide excellent customer service that exceeds expectations. Interact directly with guests to obtain feedback on product quality and service levels. Respond effectively to guest problems and complaints, ensuring prompt resolution. Empower employees to provide excellent customer service by supporting their efforts. Emphasize guest satisfaction during all departmental meetings and foster a continuous improvement mindset. Provide constructive feedback to individuals in an effort to continuously improve service performance. Review comment cards and guest satisfaction results with employees to identify areas for improvement. Managing Human Resource Activities: Support a comprehensive departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participate in the development and implementation of corrective action plans when needed. Candidate Profile Education and Experience: High school diploma or GED equivalent with 4 years of experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Job Title: Service Manager Company: ZINQ Electronics Pvt. Ltd. Location: 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Website: www.zinq.in Requirements: Postgraduate degree in Engineering, Business Administration, or a related field. Proven leadership and team management skills. Strong problem-solving and communication abilities. Experience with CCTV, FAS, ACS, BMS , or related systems is a strong advantage. Familiarity with service management tools and documentation best practices. Willingness to travel to client sites as needed. Job Summary: ZINQ Electronics is looking for an experienced Service Manager to lead our technical service team, ensuring top-tier after-sales support, customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate should bring leadership capabilities and a technical backgroundpreferably in electronic security or automation systems. Key Responsibilities: Lead, train, and supervise the technical service team. Establish and monitor service processes for customer satisfaction and SLA compliance. Manage escalations and complex technical issues. Coordinate with project, sales, and support departments for smooth service delivery. Plan and oversee preventive maintenance and AMC contract obligations. Maintain service records, team KPIs, and technical documentation. Monitor and review team performance regularly. Manage inventory of spare parts and service tools. Ensure safety and regulatory compliance during all service activities. Build and maintain strong client relationships for long-term engagement. How to Apply: Please confirm your interview attendance via email at careers@zinq.in or call us at 9820343217 .

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

Oversee daily service department operations Manage team of service advisors and technicians Ensure high customer satisfaction and resolve issues Control budget, inventory, and performance metrics Train staff and maintain service quality standards

Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the worlds leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that s not enough, then check out these other perks below: Hiring Location: India (Hyderabad Hitech City) Internal job title: Site Reliability Engineer The position is hybrid between 2 days at the office and 3 days remote Full-time Permanent Role Benefits available day 1: medical, dental, term life/personal accident coverage, wellness sessions, telemedicine program, etc. Number of hours per week: 40 Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University) Role: The Senior Site Reliability Support Engineer reports to the Manager, Product Development and works closely with 5 other specialists like DevOps, Cloud Architect and Release Coordinator. The incumbent will be responsible for ensuring the reliability, performance, and support of our production systems. This role combines the responsibilities of a Site Reliability Engineer and a Production Support Engineer, providing technical support and implementing automation to enhance system reliability. Below, is a brief description of the expected product the candidate will be working on Equisoft/Illustrate is a powerful life insurance illustration software. Highly flexible, it lets you weigh up options for one or more policy types, generate various scenarios and compare entire products or certain features. An insurer can thus provide its agents with a sales tool customized to its business and deploy sales strategies in line with product development. Your Day with Equisoft: Monitor daily SaaS operations to ensure consistent performance, reliability, and availability of services for customers. Ensure adherence to SLAs (Service Level Agreements) by proactively monitoring and addressing potential issues to maintain high uptime and service quality. Execute incident management procedures for outages or performance issues, including troubleshooting, root cause analysis, and post-mortem reviews. Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure, monitoring systems, and optimizing performance. Ensure all SaaS applications meet required security and compliance standards, conducting regular audits and addressing vulnerabilities proactively. Identify areas for process improvement, driving automation initiatives to streamline workflows, reduce manual work, and enhance operational efficiency. Act as a point of escalation for customer issues related to SaaS applications, working with support teams to resolve high-priority cases. Monitor, analyze, and report on operational metrics (uptime, response times, incident counts), providing regular updates to stakeholders. Participate in disaster recovery exercises, ensuring regular backups and testing recovery processes for business continuity. Ensure SaaS operations align with industry standards and best practices, to provide a structured and effective service management approach. Requirements: Bachelor s Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience 5+ years of experience in a similar role (Site Reliability Engineer, Production Support Engineer, DevOps, or related). Proven track record of managing and optimizing production systems. Strong knowledge of system administration, networking, and Azure cloud services. Experience with CI/CD pipelines and infrastructure as code (e.g. Terraform) Experience with monitoring and alerting tools (e.g. Azure Monitor, Application Insights). Hands-on experience with Azure Kubernetes Service (AKS), Azure Container Instances, and container orchestration Solid understanding of Azure SQL Database, Cosmos DB, and other Azure data services Excellent knowledge of English (spoken and written) Soft skills Strong sense of organization and prioritizing Analytical and problem-solving skills Ability to communicate, write and synthesize information Ability to multi-task in a rapid-paced environment Team spirit, tact, diplomacy, autonomy, rigor, and discipline

1.Co-Ordinate and manage daily service operations 2.Handle customer service and escalated complaints 3.Work closely with sales and technical teams to improve service delivery 4.Maintain accurate records of customer interactions and service reports

- Responsible for overall P&L management of the region. To meet the financial target & monitor performance. - Handle dealerships' vehicle service operations. - Observe Workshop activities. - Drive innovative customer satisfaction /retention programs

Summary As a Senior Specialist Engineer will operate and support Novartis IP Telephony & MS Teams Telephony globally. Will drive standard global solutions in telephony, telecommunications & Contact Centre including all corporate telephony services while continuously improving service quality. About the Role Major accountabilities: Supervises service provider operation of a MS Teams telephony, Global AudioCodes Session border controller infrastructure & Cisco Unified Communications Manager clusters supporting several countries globally Understands MS Teams & IP Telephony, telecom, and Cisco IPT services including their components and processes, and serves as an expert of processes that enable or support the service. Ensures that the current and future service level requirements and procedures are identified, understood and documented appropriately (in SLA and service documents). Ensures effective monitoring, performance and continuous improvement of the service. Reviews and assesses service gaps and addresses gaps/risks where identified. Shared responsibility across MS Teams telephony & Cisco IPT service management for service records and documents (SOPs, Work Instructions, Service Operations Manual, etc). Liaises with the appropriate process owners throughout the service management lifecycle. Reviews, assesses and approves or rejects Changes to evaluate their impact on service quality. Ensures evaluation of changes relating to configuration items within the scope of the service. Good understanding of Water fall & SDLC model including HLCCD for Documentation. Ensures that the relevant people and teams from underpinning IT Services are engaged in the delivery and support of the service. Ensures that service level reports are produced for the service and that breaches of service level targets are highlighted, investigated and acted upon. Accepts complaints and escalates (where necessary) to reach resolution. Identifies opportunities for continues improvement for the service, delivers improvement plan and manages/coordinates them. Reviews and acts based on KPI reporting. Key performance indicators: Trained according to SOPs Continuous uptime of business telephony services Service request time to resolution Capacity management in line with forecasted demand. Incidents and resolution rate based on mean time to resolve by incident type KPIs on key ITSM processes maintained within desired levels. Demand management is supported within agreed SLAs for IP Telephony. Minimum Requirements: Work Experience: At least 8 years of working experience in MS Teams and Cisco call manager IP Telephony, network operations, or telecom Working experience with a range of network and UCC Tools, platforms, business Intelligence solutions, best practices for Service Management such as ITIL v3 Working experience with implementation of new processes or methodologies in complex organizations Skills: SKILLS/JOB RELATED KNOWLEDGE Microsoft Teams telephony and associated endpoints Audiocodes infrastructure for IP telephony Cisco Unified Communications Manager and full stack Cisco network infrastructure and telecom carrier products PSTN/telecom carrier services Demonstrated ability to manage geographically or functionally dispersed teams Understands the ITSM Tool stack, such as the required or underpinning IT Services and their service components. Excellent negotiating skills. Good understanding of business processes and objectives. Good understanding of Water fall & SDLC model including HLCCD for Documentation. Risk Management. Vendor Management. Languages : English. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Site Specialist II - Office Based - India ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow. #LI - KT1 What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Site Specialist II - Office Based - India We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.

Hi, We have an immediate requirement for Cloud Operations Manager (AWS) with our organization SHI Locuz Enterprise Solutions Pvt Ltd. PFB Job Details: Work Experience - 5-6years Work Location - Hyderabad Looking for immediate joiners. Proven experience managing AWS infrastructure in enterprise environments. Strong understanding of ITSM and ITIL principles and their practical application. Excellent leadership and team management skills. Effective communication and collaboration abilities. JD : Job Summary: The Cloud Operations Manager is responsible for overseeing the day-to-day operations of an organizations cloud infrastructure and services. This role ensures the cloud environments are efficient, secure, scalable, and fully operational to meet the business and technological needs of the organization. The Cloud Operations Manager will collaborate with cross-functional teams to deliver high-quality services and drive improvements in cloud architecture, automation, and resource optimization. Primary Responsibilities: Oversee and manage cloud operations to ensure seamless service delivery and optimized performance. Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP). Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale. Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations. Manage incident response, problem resolution, and ensure effective root cause analysis. Implement cloud automation and orchestration processes to streamline operations and improve efficiency. Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met. Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation. Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures. Familiarity with ITIL, DevOps, and Agile methodologies. Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker). Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration Secondary Responsibilities: Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure. Conduct regular backups, failover testing, and ensure business continuity. Maintain detailed documentation for cloud operations, configurations, and processes. Report on cloud usage, incidents, and performance to senior management. Stay up-to-date with the latest cloud technologies and trends. Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist In this role you will: Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams. Investigate and manage initiatives to drive improvements to the Technology control environment Partner with the CIO management team and other IT service owners to establish a Resilience-by-Design approach, embedding resilience into architecture, development, and operational processes. Business Service Chain-Based Resilience Reviews, Map end-to-end business service chains to identify critical technology dependencies, failure points, and cascading risks. Ensure compliance with operational resilience regulations such as DORA (Digital Operational Resilience Act), FCA/PRA Operational Resilience, Basel III, NIST, ISO 22301, FFIEC, GDPR. Ensure the appropriate application of policies control standards and procedures. Support internal / external audit activity and internal assurance reviews. Leader and advocate of the desired culture, awareness and behavioural changes across the community required to mature the understanding and management of technology risk controls. Engage the key stakeholders to promote positive behaviour and actively manage business operation resilience. Work closely with Technology for remediation of any Vulnerabilities activities and actions to ensure delivery within acceptable timelines. Focusing on Technology top risks and threats, including new/emerging top risks such as Cloud technology deployment, to ensure they are fully understood and that controls that mitigate these risks (key controls) are effective, efficient and where possible automated. Responsible for embedding risk and control management framework. Requirements To be successful in this role, you should meet the following requirements: Minimum 14+ years of total experience is required and 12 years of relevant experience preferably within an IT risk management related role. Relevant working experience in Financial Services industry or IT / Risk Consultancy, or Audit. Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls. Interest or proven experience in Operational Resilience. Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment. Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote. Knowledge of HSBC corporate systems used by IT risk management, e.g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus. Planning and project management skills. Ability to work independently with limited supervision. Communication - Ability to present complex issues confidently and concisely to Technology and DBS Senior Executives and other key stakeholders using non-technical easily understood language. Degree in information security, computer science or computer engineering qualifications desirable. You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Location: Bangalore. About LeadSquared. One of the fastest-growing SaaS Unicorn companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale, We are backed by prominent investors such as Westbridge Capital, Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa, Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs. Frost and Sullivan's 2019 Marketing Automation Company of the Year award. Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific. Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadius. Engineering @ LeadSquared. At LeadSquared, we like being up to date with the latest technology and utilizing the trending tech stacks to build our product. By joining the engineering team, you get to work first-hand with the latest web and mobile technologies and solve the challenges of scale, performance, security, and cost optimization. Our goal is to build the best SaaS platform for sales execution in the industry and what better place than LeadSquared for an exciting career?. The Role. LeadSquared platform and product suite are 100% on the cloud and currently all on AWS. The product suite comprises of a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts, The role involves leading the mission-critical responsibility of ensuring that all our online services are available, reliable, secure, performant, and running at optimal costs. We firmly believe in a code and automation-driven approach to Site Reliability, Responsibilities. Taking ownership of release management with effective build and deployment processes by collaborating with development teams, Infrastructure and configuration management of production systems, Be a stakeholder in product scoping, performance enhancement, cost optimization, and architecture discussions with the Engineering leaders, Automate DevOps functions and full control of source code repository management with continuous integration, Strong understanding of Product functionality, customers’ use cases, and architecture, Prioritize and meet the SLA for incidents and service management; also, to ensure that projects are managed and delivered on time and quality, Recommend new technologies and tools that will automate manual tasks, better observability, and faster troubleshooting, Need to make sure the team adheres to compliance and company policies with regular audits, Motivating, empowering, and improving the team’s technical skills, Requirements. 13+ years’ experience in building, deploying and scaling software applications on AWS cloud. (Preferably in SaaS). Deep understanding of observability and cost optimization of all major AWS services – EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc, AWS certification is a plus, Experience in building tools for deployment automation and observability response management for AWS resources. Dot Net, Python, and CFTs or Terraform are preferred, Operational experience in deploying, operating, scaling, and troubleshooting large-scale production systems on the cloud, Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other DevOps and engineering teams, Function well in a fast-paced, rapidly changing environment, 5+ years’ experience in people management, Why Should You Apply?. Fast-paced environment. Accelerated Growth & Rewards. Easily approachable management. Work with the best minds and industry leaders. Flexible work timings. Interested?. If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared, Show more Show less

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are seeking a motivated and customer-focused L1 IT Support Agent to join our IT team and provide first-line technical support in a Microsoft Cloud environment. This role is ideal for individuals early in their IT careers who are passionate about cloud technologies and eager to grow within a Microsoft-focused ecosystem (Azure, Microsoft 365, Intune, etc.). Working times: IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends First-Line Support & Issue Resolution Deliver initial support for Microsoft 365, EntraID, Intune, Kandji, and Teams. Resolve common issues with accounts and authentication. Escalate complex cases to L2/L3 while maintaining ticket ownership. User & Device Management Perform basic user admin (passwords, licenses, groups, mailboxes). Support device setup and compliance via Intune and Kandji. Troubleshoot Mac, Windows, and iPhone hardware. Monitoring, Documentation & Collaboration Monitor service dashboards and respond to alerts. Log and manage tickets in Jira Service Management and follow SLAs. Maintain knowledge base articles in Confluence. Work with internal teams to improve support processes and user experience. WORK EXPERIENCE 2+ years of experience in IT support, with experience in Microsoft cloud environments. Familiarity in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Experience supporting both macOS and Windows environments, including iOS device support. Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, problem-solving and communication skills. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.