Associate_Windows

Job Description

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . \ & Summary At PwC we look for new ways to make technologies work together. Our VDI service is based on cloud, compute, networking, identity and security offerings that form a digital foundation to power a new equation for our clients needs. We are currently seeking candidates who can provide all aspects of support and management of our cloud hosted VDI infrastructure. If you are seeking an exciting career with the scope to grow your skills through major change on a global scale, then PwC will empower you to do so. Provide response and resolution for service requests and incidents according to SLA KPIs Identify patterns and prevent happening of mass scale issues Create, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.) Create and maintain configurations, policies and groups in the system follow the naming convention and rules defined by the architects Follow PwC s ITIL procedures Service Request and Incident Management, Change Control, Problem, Major Incident management etc. Deliver and follow internal SOPs as part of the Service Runbook Lead AVD / W365 troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required. Participate and provide technical expertise and support for AVD / W365 related projects Cooperate with fellow team members about cross functional issues / engage vendors as necessary Bear overall responsibility for uptime, performance and capacity of the system establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the AVD / W365 VDI infrastructure Maintain AVD / W365 features, capabilities and services Create and maintain KB articles for 1st level support / 2nd level engineering team Build and maintain relationships with key stakeholders and service customers Mandatory skill sets Experience in Managing Virtual Desktops (VMware /Citrix/ AVD's / Cloud PC's) Experience working with Customers Globally Good analytical and troubleshooting skills Strong knowledge on Microsoft Intune , Microsoft Azure/ Cloud computing concepts 2 years Virtual Desktop Operations experience supporting a medium / large scale deployment Working knowledge of Group Policy Management, DNS and Active Directory including Sites and Services Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services Experience with Azure and a fundamental understanding of networking in Azure Preferred skill sets Scripting and Automation Proficiency with PowerShell and Power Automate Familiarity in Active directory , Group policy ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management. Certified AVD Admin/AVD Specialist Bachelor of Computer Science preferred 34 years Virtual Desktop Operations experience supporting a medium / large scale deployment Proven track record of leading small teams (35 members) Ability to identify and resolve complex, cross platform technical issues by using technical expertise as well as delegation Allocate tasks to the support team and ensure timely and quality delivery Years of experience required 24 yrs Shift247 Education qualification Bachelor s degree Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Microsoft Windows 365 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion, Infrastructure Management {+ 12 more} Travel Requirements Government Clearance Required?