Posted:4 months ago|
Platform:
Work from Office
Full Time
Inviting applications for the role of Technical Associate IT Support
Responsibilities
24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
Provide Incident, query and service request management and monitoring (incl. escalation)
Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
Review and Maintain internal Service Desk Support/knowledge Base
Implement and Maintain self-service/self-help resources and services
Report on known outage and service impacts
Qualifications we seek in you!
Minimum Qualifications / Skills
Preferred Qualifications/ Skills
Genpact
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