VMware Technical Support-CTC Upto 8L PA- Joining bonus 1L-Chennai

Global Serve Solutions

2 - 6 years

4 - 8 Lacs

chennai

Posted:1 hour ago| Platform:

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Skills Required

cisco certified ccna lan troubleshooting cisco certified network professional vmware network engineering technical support network support firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Call 7200550458, 9361349589, 7092982513
DESIGNATION : L2 Network engineer
LOCATION : Chennai
YEARS OF EXPERIENCE: 2- 6 years of work experience in enterprise technical support
Cisco, CCNA experience is a must
Role and Key Responsibilities:
Resolve customers issues via the telephone, email, or Zoom session
Reproducing issues in-house and responding promptly
Regular follow-ups with customers with recommendations, updates, and action plans
Escalate issues promptly according to standard operating procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Create new knowledge base articles to capture new learning for reuse throughout the organization
Participate in technical communications with peers to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training,
Read and work with other technical support engineers on cases that will help cultivate that expertise
Key Skills and knowledge:
Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
The logical approach to problem-solving & Strong Troubleshooting experience
- Willingness to work in a 24x7 environment. Flexible to work evening/night hours if required. This may change as per business needs
- Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
Ability to troubleshoot networking issues at the L2-L7 layer.
- Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
Educational Qualification :Graduate
CCNA Certification

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