Mgr-Food & Beverage II-B

Job Description

Core Work Activities: Developing and Maintaining Budgets: Develops and manages financial, employee engagement, and guest satisfaction plans for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team: Manages all Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in their absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Oversees all culinary, restaurant, beverage, and room service operations. Creates a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and service passion. Provides excellent customer service to all employees. Responds quickly and proactively to employee concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains employee productivity levels. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides leadership and direction to bring together and prioritize departmental goals efficiently. Sets clear expectations with employees and ensures appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service: Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands and promotes the brand's service culture. Drives alignment of employees, team leaders, and managers to the service culture. Sets service expectations for all guests internally and externally. Takes ownership of guest complaints/problems until resolved or addressed by the appropriate manager/employee. Verifies all banquet functions meet and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing feedback and coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensures quality, and verifies that standards meet customer expectations. Managing and Conducting Human Resource Activities: Provides guidance and direction to subordinates, setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches/mentors to improve skills. Develops formal educational or training programs/classes and teaches or instructs others. Develops action plans based on employee engagement and guest satisfaction results. Additional Responsibilities: Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates through various communication channels. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings, and property meetings.