Posted:16 hours ago|
Platform:
Work from Office
Full Time
Site Specialist II - Office Based - India We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.
ICON plc
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