Beverage Manager

Job Description

As a Beverage Manager , you'll be responsible for overseeing all beverage operations and managing our talented bar staff on a daily basis. This includes beverage service across our Restaurants/Bars and Room Service. You'll play a hands-on role in promoting the lounge, assisting with menu planning, maintaining high standards, and supporting servers during peak periods. A key part of your role will involve managing liquor inventories and controls, all while striving to enhance guest and employee satisfaction and maintain the operating budget. You'll be accountable for consistently enforcing all legal obligations and for identifying and implementing necessary training to achieve our goals. Key Responsibilities Managing Beverage Operations: Ensure strict compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and hands-on management. Implement agreed-upon beverage policies and procedures consistently throughout the property. Manage operations in full compliance with all applicable beverage and liquor laws. Demonstrate a thorough understanding of beverage control, including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period-end inventory. Monitor adherence to all liquor control policies and procedures. Attend pre- and post-convention meetings as needed to understand group beverage requirements. Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department. Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals. Manage operations to achieve or exceed overall budgeted goals. Maintain stringent food handling and sanitation standards. Manage inventories effectively according to budget and business levels. Assist with developing creative menus and promotions as necessary to enhance beverage offerings. Leading Beverage Team: Train staff comprehensively on liquor control policies and procedures. Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met efficiently. Ensure employees clearly understand expectations and parameters for their roles. Communicate critical information to the beverage staff regarding each event, ensuring smooth service delivery. Ensuring Exceptional Customer Service: Provide excellent customer service that exceeds expectations. Interact directly with guests to obtain feedback on product quality and service levels. Respond effectively to guest problems and complaints, ensuring prompt resolution. Empower employees to provide excellent customer service by supporting their efforts. Emphasize guest satisfaction during all departmental meetings and foster a continuous improvement mindset. Provide constructive feedback to individuals in an effort to continuously improve service performance. Review comment cards and guest satisfaction results with employees to identify areas for improvement. Managing Human Resource Activities: Support a comprehensive departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participate in the development and implementation of corrective action plans when needed. Candidate Profile Education and Experience: High school diploma or GED equivalent with 4 years of experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.