Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the luxury marketplace. Benefits To showcase the benefits and perks of working at the property and Accor, including talent development opportunities and Corporate Social Responsibility activities, you will be responsible for, among others: Leading the business; Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets Maximize the property in terms of profit and management of financials Ensure full compliance with operating controls and legislation in all areas of the business Building your team Actively involved in the recruitment process of positions within the property to select the best fit Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input Develop relationships within the local community Driving service culture Maintain product and service quality standards to exceed guest expectations Promote the brand and ensure all brand essentials and standards are in place and executed consistently. Qualifications Your experience and skills include: Previous experience in a leadership role within a similar hotel brand or business Passionate to grow and develop self and others Strong relator with ability to build relationships Strategic, creative and able to communicate effectively A proven leader who is able to inspire others Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs. You Will Lead The Brand By Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy Interacting in a positive way with all team members to ensure a luxury guest experience Fostering positive owner relations and maximizing performance Additional Information Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Show more Show less
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted. Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution. Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies. Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards. Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction. Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials. Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly. Qualifications Minimum Hotel Management Graduation Any additional course/certification in Travel & Tourism Minimum 6 months experience
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Your experience and skills include: Creative and passionate about food and customer service Able to work in a high-pressure environment Excellent interpersonal and communication skills; a team player. Add diplomas/certifications required if needed Qualifications What you will be doing: Career development opportunities with national and international promotion opportunities. Working on the Indian curry range producing Curries and kebabs from the North West Frontier Cuisine. Assist in other sections of the kitchen. Knowledge of Tandoor is an added advantage Kitchen maintenance and cleaning, following food safety requirements Maintaining and ordering stocks and supplies Additional Information Your Team And Working Environment You would be reporting to the Chef de Partie / Sous Chef You will have to work in hot and cold section of Western kitchen preparing steaks, salads, pizza, pasta and sandwiches. The team also takes care of live cooking stations in the restaurants and Banquet. You would be responsible for receiving of goods, cleaning, storage and food preparation You need to follow All Safe & Food safety and Hygiene standards.
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Talent and Culture Coordinator Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence. What You Will Be Doing Process day-to-day Talent & Culture administration in an accurate and timely manner Keep candidate filing up to date. Conduct regular file audit for candidate files. Prepare new ambassador’s personal files including all necessary forms, document and information. Assist new ambassadors with all the mandatory documentation that is required for completion upon commencement, ensuring all forms are complete. Ensure all the ambassadors background checks, medical check-up done well in time and reports properly documented in the employee file. Prepare various letters and communication to employees Prepare monthly employee newsletter Organize and execute engagement & CSR activities Update and track annual and probation period appraisals of all employees Maintain good working relations with all departments and all professional external contacts. Qualifications Bachelor’s Degree from a reputable Institute, Masters degree will be given preference Minimum 2 years of experience preferably from luxury background Any certificate related to statutory will be an added advantage Additional Information What Is In It For You Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Accor Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Your Experience And Skills Include Excellent interpersonal and communication skills Ability to prioritize work in an environment with multiple interests Ability to handle complex and confidential information with discretion
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Reservations Executive You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive! What Is In It For You Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities What You Will Be Doing Consistently offer exceptional, friendly and engaging service Ensure the best selection for the guest and ensure revenue is maximized through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter group rooming lists, and update accurate information in the system, reconfirmation of arrivals for the two day and ensuring No-show are negligible, ensuring guest call are answered as per SOP and focusing on direct call conversion. LQA score to be 80 plus at current workplace and the same benchmark. Should be a team player and be open to learning and adapting to the changes. Qualifications Your experience and skills include: Guest focused personality is essential Education Qualification: BA in Hospitality/ Hotel management or equivalent program Graduate or having an equivalent degree from a reputed educational institution Additional Information Experience is an asset, 1 to 2 years at least worked in Reservation Prior experience working with Opera or Opera Cloud Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job Description Beverage Manager Passionate about everything relating to Food & Beverage and putting a smile on our guests’ faces, as Outlet Manager managing Beverage portfolio, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. With your passion and motivation, you sell unforgettable experiences to guests at your hotel. You are professional and have excellent knowledge of everything your hotel has to offer. You build strong relationships and create a lasting connection with your guests. What Is In It For You Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities What You Will Be Doing Beverage Portfolio management - Collaborate & Liaison with Beverage Partners & Vendors to create valued experiences for guest, while gaining enhanced Revenues and Managing costs. Curate special beverage promotions, activations, and beverage led events. Be Inspired with New and Upcoming Beverage Trends, and be up to date with industry trends locally as well internationally. Manage beverage portfolio across Restaurants, Lounges, Bars, Private Dining & Banquets. Curate and manage upscale beverage menus, including cocktails, wine, and non-alcoholic drinks. Lead and train a team of bartenders and bar chefs, beverage servers, ensuring top-tier service standards. Oversee daily beverage operations, inventory control, and cost management. Collaborate on exclusive offerings for events, private functions, and VIP guests. Ensure compliance with liquor laws, health, and safety regulations. Drive guest satisfaction by delivering tailored, high-quality beverage experiences You generate group and/or event business for Restaurants & Bars and achieve F&B sales targets You define KPIs, create offers, negotiate prices, and close contracts related to Restaurants & Bars You participate in trade fairs, conferences, and promotional events Outlet Management - You maintain important contacts, address databases, and business data Liaison with F&B partner to create value add-ons Lead the Restaurant reservations department and drive sales for F&B Restaurant & Bar Liaison with Catering sales & Room sales teams to attend sales calls & generate leads Create Individual relationships with Corporates, Socials & PSU sector to drive business & business opportunities. Plan for outlet budget and review forecast on revenue and expenditure on monthly basic Analyze and submit month-end reports and identify deviation from business plan goals Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget Outlet Operation - Conduct departmental daily briefings to ensure that all pertinent information is well received by team members Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service Handle guests’ complaints and comments tactfully and efficiently Handle all administration work pertaining to cashier/bar operation requirement and company’s policies Maintain department communication logbook and updated notice board Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features Ensure that health, safety and security procedures are in place in the outlet Attend all briefings, meetings and trainings as assigned by management Perform proper handover and communication to the next shift Assist other food & beverage outlets with their operations during peak times or when required Team Management - Be a part of employee management - Interview, select and recruit outlet employees Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members’ appearance, attitude and degree of professionalism Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Prepare payroll and gratuity reports Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Your Experience And Skills Include Relevant experience in F&B operations and beverage portfolio is an advantage You are focused on guest needs and always remain calm and courteous You are highly responsible and reliable Follow Accor & La Maison standards & applications in day to day operations. You have excellent communication skills, both verbal and written Your strengths include interpersonal and social skills, and you work in a solution-oriented manner Ability to work cohesively as part of a team with minimum supervision Ability to anticipate and focus attention on guest needs, being professional and welcoming Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests. Responsible and accountable for outlet’s profitability and revenue generation Your Team And Working Environment Team of young and vibrant F&B enthusiast Vision to create Cousu main Innovation is key to success and that’s our motive Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS Qualifications 2/4 years in managerial role preferably managing beverage management, in luxury hotels or high-end establishments. Expertise in mixology, premium spirits, wines, and craft cocktails. Strong leadership and communication skills, with a focus on luxury guest service. Experience with budgeting, inventory management, and cost control. Luxury hospitality experience is highly preferred. Additional Information Strong leadership, interpersonal and training skills Good communication and customer contact skills Service oriented with an eye for details Ability to work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job Description Assistant Manager - Outlet Main Duties Administration To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies To be able to plan ahead (is pro-active instead of reactive) To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized To control expenses wisely To ensure that deadlines on all projects are met To ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation) To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions To ensure that meetings are well planned and results-orientated To conduct frequent and thorough inspections of Restaurant department (at least once a week) To feel comfortable with using all F&B Hotel software as well as general administration programs Financial And Revenue Responsibilities To monitor all costs and recommend/institute measures to control them To set and control with the Restaurant Manager any incentive scheme for the department Ambassadors To ensure that the Department’s Operational Budget is strictly adhered to To ensure monthly forecasts and targets are known and understood Balance the need of financial control with the need to remain with Sofitel standards and values Training and Human Resources To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standards To ensure that the Restaurant Operations Manual is prepared and updated Induct new Ambassadors into the team following F&B induction manual Assist Restaurant Manager for performance reviews done in a timely manner Identifies Ambassadors development needs Conducts training for the development of Ambassadors Leads and maintains a positive working environment Delegates work in a manner appropriate to skill levels and the abilities of Ambassadors Guest Service Responsibilities Consistently monitors and adheres to Sofitel operating standards and service culture Luxury service oriented and proud to extend service Takes every opportunity to be a “sales person” and promote special events, promotions and facilities Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation Management Skills Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests’ expectation/VOG target. Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company To Be Fully Conversant With Hotel fire procedures Hotel security procedures Hotel Health and Safety policy and procedures Hotel Facilities and attractions Hotel standards of operation and departmental procedures Sofitel Keys of Luxury and Appearance guidelines Sofitel “BE Magnifique” vision and its corresponding strategies Methods of accepted payment of the company Your Team And Working Environment Team of young and vibrant F&B enthusiast Vision to create Cousu main Innovation is key to success and that’s our motive Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS Qualifications Degree in Hospitality Management Managerial role preferably in luxury hotels or high-end establishments. Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Strong leadership and communication skills, with a focus on luxury guest service. Experience with budgeting, inventory management, and cost control. Luxury hospitality experience is highly preferred. Additional Information Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Strong leadership, interpersonal and training skills
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing the day-to-day operations of the front desk and guest services. This role ensures outstanding guest service, efficient check-in/check-out processes, and smooth coordination between departments to deliver a seamless guest experience. Assist in managing daily front office operations including reception, reservations, concierge, and guest services. Supervise and train front office staff, ensuring excellent customer service standards are met. Handle guest complaints and special requests professionally and efficiently. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Monitor room availability, rates, and bookings to optimize occupancy and revenue. Support staff scheduling, shift planning, and performance evaluations. Conduct daily briefings and ensure the front desk is adequately staffed. Ensure compliance with hotel policies, procedures, and safety regulations. Representing management in the absence of senior leaders. Maintain accurate records, reports, and logs as required by the management. Qualifications Graduation from hospitality background Prior experience in hotels will be an advantage
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job Description Food and Beverage Ambassador Passionate about everything relating to Food & Beverage and putting a smile on our guests’ faces, as Food and Beverage Ambassador, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. What Is In It For You Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities What You Will Be Doing Responsible for guest satisfaction and serving food and beverages Monitors and supervises flow of service at the assigned station Briefs personnel on preparations, service and content of menu items Performs duties common to all waiters and other duties as may be assigned Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors Maintain standards of hygiene for food handling and presentation Your Experience And Skills Include Warm and caring personality; previous experience an asset Ability to work cohesively as part of a team with minimum supervision Ability to anticipate and focus attention on guest needs, being professional and welcoming Your Team And Working Environment Team of young and vibrant F&B enthusiast Vision to create Cous su main Innovation is key to success and that’s our motto Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world dare to challenge the status quo! #BELIMITLESS Qualifications Your experience and skills include: Warm and caring personality; previous Food & Beverage experience an asset Ability to work cohesively as part of a team with minimum supervision Ability to anticipate and focus attention on guest needs, being professional and welcoming
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Primary Responsibilities Process day-to-day Talent & Culture administration in an accurate and timely manner Create and update employee data record in system Create personal files and assist with general filing Manage application of work passes under Ministry of Manpower Prepare various letters and communication to employees Prepare monthly employee newsletter Organize and execute employees’ social, athletic and recreational activities Prepare and submit periodic Talent & Culture & Training reports Update and track annual and probation period appraisals of all employees Assist colleagues will all HR related queries and questions Maintain a good working relations with all departments and all professional external contacts Recruitment Coordinate with the hiring managers on the recruitment of Rank & File employees based on approval by the divisional head and General Manager, following established standards, policies and procedures Prepare and issue contracts to all new employees Conduct and ensure smooth onboarding experience for all new hires Conduct recruitment and exit interviews for Rank & File employees Manage resignation and clearance procedures Maintain good working relationships and partnerships with recruitment agencies / sources Other Responsibilities Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Be aware of the hotel fire & life safety/emergency procedures Perform other reasonable duties assigned by the assigned by the Management Main Complexity/Critical issues in the Job The ability to manage information available in a sensitive and confidential manner Qualifications Master/Diploma in Human Resources Management Minimum 1 year of experience in a similar capacity Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Additional Information What Is In It For You Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Accor Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Your Experience And Skills Include Excellent interpersonal and communication skills Ability to prioritize work in an environment with multiple interests Ability to handle complex and confidential information with discretion
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description The Guest Services Team Leader is responsible for overseeing the day-to-day operations of the telephone and guest service center team, ensuring all guest calls, requests, and communications are handled promptly, professionally, and courteously. The role ensures seamless coordination between departments, timely guest assistance, and maintenance of service standards in line with brand expectations. Operational Responsibilities Supervise daily operations of the Guest Service Centre (GSC) / Telephone Operations to ensure all calls, requests, and inquiries are handled efficiently and courteously. Monitor call handling performance, ensuring accuracy, tone, and brand-appropriate communication at all times. Ensure all guest requests (housekeeping, engineering, transportation, amenities, etc.) are logged, followed up, and closed in the system within set timeframes. Coordinate with other departments to ensure timely resolution of guest needs and smooth communication flow. Maintain updated knowledge of hotel services, facilities, operating hours, and local attractions for effective guest assistance. Handle emergency calls according to hotel safety and security procedures (e.g., fire alarms, medical situations). Team Leadership Lead, train, and motivate the Guest Service/Telephone team to deliver consistent, high-quality service. Conduct daily briefings and ensure team awareness of VIP arrivals, in-house groups, and special requests. Monitor team performance and provide constructive feedback, coaching, and recognition. Assist with duty scheduling, attendance, and leave planning to ensure optimal coverage. Support the induction and training of new team members. Qualifications Hotel Management Graduate Minimum 3+ years of experience
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description Ensures guests’ requests are handled efficiently at the Guest Service Centre. Manage the Guest Service Centre operation and work flow to maximize guests’ satisfaction. Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s policies and procedures. Ensures that the facilities are always in excellent working order, neat, clean and ensures that unauthorized persons do not enter the area. Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place. Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect. Follow all brand standards related to calls, documentation and IRD order taking Able to handle emergency calls as per set SOP’s Qualifications Minimum Hotel Management Graduation Any additional course/certification in Travel & Tourism Minimum 6 months experience in same position