Qui nous sommes
Chez Kyndryl, nous concevons, développons, gérons et modernisons les systèmes technologiques essentiels dont le monde dépend au quotidien. Alors pourquoi travailler chez Kyndryl? Nous allons toujours de l'avant – nous nous poussons sans cesse à aller plus loin dans nos efforts pour construire un monde plus équitable et inclusif pour nos employé.es, nos client.es et nos communautés.
Un rôle
As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Qui vous êtes
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical And Professional Expertise
- Having 7+years of Experience in Service Integration and Management Governance Leadership: Develop and execute a structured governance plan to monitor, track, and deliver on KPIs, SLAs, and contractual deliverables across all service lines 1.
- Service Oversight: Ensure daily governance of aging and pending tickets across global technology bins, including coordination with all partners and resolver groups 1.
- Escalation Management: Act as the escalation point for critical issues, driving them to closure and providing detailed synopses to CUSTOMER service owners as needed 1.
- Audit & Compliance: Maintain audit trails, respond to audit queries, and ensure compliance with all reconciliation and reporting requirements 1.
- SLA Management: Conduct SLA reviews with CUSTOMER stakeholders, seek sign-offs, and ensure adherence to agreed service levels 1.
- Team Engagement & Retention: Lead initiatives for talent engagement, training, and retention to minimize resource churn 1.
- Continuous Improvement: Propose and implement process enhancements under continual service improvement (CSI) initiatives 1.
- Availability & Responsiveness: Ensure 24x7 availability to manage urgent requests and escalations, especially during critical business periods 1.
Preferred Technical And Professional Experience
- Oversee the creation, validation, and analysis of operational reports and dashboards.MIS & Reporting Oversight:
- Ensure timely publication of daily, weekly, and monthly reports, including SLA compliance, ticket trends, asset summaries, and compliance dashboards 1.
- Collaborate with tools teams to automate reporting and resolve discrepancies in data or formulas.
- Maintain a repository of reports and ensure regular backups and version control.
- Provide insights and recommendations based on trend analysis to support business decisions and service improvements 1.
- ITIL Processes, ServiceNow, Understanding of Digital workplace services, Self Healing, Self Service Concepts, Service Improvement, team Management and Reporting
Être soi-même
La diversité, c'est bien plus que notre apparence ou nos origines, c'est notre façon de penser et notre identité. Nous accueillons des personnes de toutes cultures, origines et expériences. Mais nous ne le faisons pas seuls : Nos réseaux d'inclusion des Kyndryls ne sont qu'un des nombreux moyens que nous utilisons pour créer un lieu de travail où tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volonté d'accueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne – ainsi qu'à votre voisin – la possibilité d'apporter votre entièreté au travail, individuellement et collectivement, et de soutenir l'activation de notre culture équitable. C'est la manière Kyndryl.
Ce que à quoi vous pouvez vous attendre
Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion d'innover, de développer de nouvelles capacités, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet d'apprentissage pour les employés vous donne accès à la meilleure formation du secteur pour obtenir des certifications et des accréditations, notamment Université Microsoft, Centre d'Excellence AWS Cloud, Udemy et la revue commerciale Harvard. Grâce à notre plateforme de bénévolat et de dons à l'échelle de l'entreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bénévolat et rechercher plus de 2 millions d'organisations à but non lucratif. Chez Kyndryl, nous investissons énormément en vous! Nous voulons que vous réussissiez pour qu'ensemble, nous réussissions tous.
Faites-vous recommander!
Si vous connaissez quelqu'un qui travaille chez Kyndryl, à la question « Comment avez-vous entendu parler de nous? » pendant le processus de candidature, sélectionnez « Recommandation d'un employé » et entrez le nom de votre contact et son adresse courriel chez Kyndryl.
