Service Engineer

Job Description

!!! Urgent Opening !!! Post :- Field Service Engineer (Good Knowledge of CNC , Plasma, Laser, Welding ,Driling Machines ) Base Location :- Pune Working Area :- Maharashtra REPORTING TO : SERVICE MANAGER – Regional Head Qualification : Diploma / BE- Elec, Mechatronics Contact :- HR Tejaswini 7410785714 Share your Cv on :- hrd@proarcindia.com Skill Requirements: ● 2yrs + experience in a similar role. ● In-depth product knowledge ● Proactive attitude with a passion for customer satisfaction. ● Verbal communication skills in Marathi , Hindi and English ● Basic mail communication and Excel. ● Excellent time-management skills. ● Problem solving/troubleshooting skills ● Selling skills ● Customer relationship management skills Responsibilities: ● Providing prompt service support for the assigned customers. ● Ensuring uptime of machines promptly ● Commissioning of the machines in the assigned region within stipulated time & minimal costs. ● Ensuring customer delight by enhancing their experience through prompt service and excellent coordination with HQ for customer related matters. ● Completion of work in the assigned time-frame and submitting daily service reports. ● Providing daily status of service visits to reporting manager and regular expense statements. ● Resolving complaints and concerns on phone ● Managing client accounts of the assigned region, develop good relations with client and regularly visit them to understand their machine issues , offer AMCs, monitor consumables and spares requirement. ● Demonstrating benefits of company offerings and performing product demonstrations & new offers. ● Meeting planned service & sales goals. ● Overseeing spares/consumables dispatch process of the key account and facilitating order fulfilment. ● Supporting Receivable Accounts Executives for outstanding payment. ● In case of no service call, service engineer should visit regional accounts for AMC, service and spares monitoring & offering. ● Travelling to other regions for service/commissioning activities on need basis ● Identifying opportunity for retrofitting our machines and competitor machines and recapturing cost accounts and retaining existing accounts.