Service Delivery Manager - AML Transaction monitoring

Job Description

SUMMARY Service Delivery Manager Role Purpose Managing Reviewers working on system generated triggers/Alerts which relates to Sanctions/PEP . Need to do a thorough check to understand if the triggered individuals/our client who is using Client services are same/ Sanctioned to minimize the Money Laundering risks and safeguard Wise from Financial crimes. Lead also need to consider various AML risk factors and indicators to determine if the Trigger/case needs to be escalated/ required more information from customer by the analysts Major Responsibilities: Efficiently Manage alert investigations. Understanding the alert type of Sanctions/PEP depending upon the WOC/SDN data. Writing a comprehensive analysis of the alert activity to support the decision to resolve a case or RFI with customer /escalate for further action. Contacting customer/Internal support team directly for required information for clearing a case/Trigger Report the investigation findings for internal review (e.g. External research results, PEP search, review & analysis, results from internal system searches, etc.) Understanding the day to day procedural updates and implementing at dealing with Trigger/Case. Communicate effectively with internal and external partners Should have understanding on High-risk jurisdiction, Sanction entity/individual, different types of trade sanctions, SDN etc. Build relationships with AML Investigations units and effectively communicate and transfer information for case investigations Strong people management and leadership skills. Good Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills. Basic Details: Flexible to work any shifts ,we may need to support the business beyond the set timings. Rotational Weekly off No Fixed Sat & Sun Week off Training from office Hybrid Model (should be flexible to do 100% RTO as per business requirements) AML/KYC screening Leading experience 8+ Years Skills, Competencies, and Experience Needed: Bachelor’s Degree Good written and verbal communication skills. Should be quick learner & Strong decision making skills Should be customer/ risk centric Should be able to work on strict timelines Strong analytical skills Ability to understand and interpret Flexibility to work shifts Maintaining a high degree of knowledge of appropriate laws and regulations. Preferred any FinCrime certification. Experienced of related experience AML, Transaction Monitoring, alert clearing, escalation investigation