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Service Delivery Junior Specialist - A

2 - 4 years

5 - 8 Lacs

Chennai

Posted:2 hours ago| Platform: Naukri logo

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Skills Required

Service Delivery management Procurement process compliance service desk management P2P process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role Overview Provides services according to the Service Delivery scope to meet specific KPIs Supports delivery of Procurement services into the Business Maintains a proactive working attitude towards the Client Has basic knowledge of the Stakeholder community within the work perimeter Understands the P2P process Has basic knowledge about cross functional work Builds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementation General Responsibilities Accountabilities Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion Continually strives to simplify, standardize and improve processes subject to approval of the senior professional Continually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharing Acts to overall procurement policies and processes

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Capgemini
Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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