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Service Delivery Manager

Service Delivery Manager

Flexability Hr Solutions

2 - 7 years

9 - 12 Lacs

Pune

Posted:16 hours ago| Platform:

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Skills Required

Aftersales Franchisee Management Field Service Revenue Generation After Sales Support Warranty Management After Sales Service Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring for US based MNC. Interested candidates can share their resume on swati.srivastava@weareams.com Role Title: Service Delivery Manager Exp: 2+ yrs Location: Pune Roles & Responsibilities: Meet CSAT & service delivery target as per organization YOY target. Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Maintain Service Delivery operations for assigned region. Dealers/ Distributors/ Customers visits. Reviewing team performance on regular basis. Regular Product & soft skill training for direct/ASP/DS team. Development of service infrastructure for location. ISO, ASP review & improvement actions. Dealer defectives management as per organization policy. Leading, managing & monitoring the performance ASP’S team to ensure efficiency Monitoring of CRM on regular basis for smooth service operations and pending calls. Responsible for claim settlement for all the ASP’s as per timeline. Yearly revenue target as per yearly budget. Regards, Swati Srivastava AMS Consultant

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Flexability Hr Solutions

www.flexabilityhrsolutions.com

Human Resources Consulting

Anytown

50-100 Employees

107 Jobs

Key People

Jane Doe

CEO
John Smith

COO

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