Job
Description
About us: Cloud Raptor is Australias fastest growing and dynamic Cloud Service advisory partners. With global big 4 consulting DNA our key focus is to bring cool world class leading Cloud solutions and a customer experience that is second to none experience & people are at the heart of everything we do! A specialised technology services consultancy working across Australia, APAC, EMEA and NA. We are headquartered In Australia however our offshore development centre is in Bangalore. Cloud Raptor is a Salesforce, MuleSoft, Freshworks, and ServiceNow partner. A multi-technologies consultancy, specializing in Cloud, Data, Cyber security, programming, SAAS, Infra, testing, and project services. Were currently working with several major brands both locally and internationally to help them improve the way they work by leveraging the power and pushing the boundaries of what Cloud technology can achieve. Not only do we provide amazing Cloud services capability, but we are also extremely focused on providing a work environment that is supportive, nurturing, safe and above all equal. Everyone deserves to be recognised for their hard work and an opportunity to progress in their career if youre up to the challenge and dont mind hanging out with some cool people while providing awesome solutions – Cloud Raptor is the place for you! Job Title: Service Delivery Manager Base Location: Global (Remote) Contract Type: Full-time Job Overview: We are seeking a seasoned Service Delivery Manager - responsible for overseeing the delivery of technical services and support within an organization. Their role ensures that IT services meet business needs, operate efficiently, and align with company objectives. Key Responsibilities Service Management: Oversee the delivery of IT services, ensuring they meet performance standards and customer expectations. Process Improvement: Develop and implement service delivery processes to enhance efficiency and effectiveness. Team Leadership: Manage technical teams, providing guidance, training, and support. Stakeholder Coordination: Act as a bridge between technical teams and business stakeholders to align service delivery with organizational goals. Performance Monitoring: Track service metrics, analyze reports, and take corrective actions when necessary. Incident Management: Ensure timely resolution of technical issues and service disruptions. Budget & Resource Management: Optimize resources and manage budgets for service delivery operations. Required Skills & Qualifications Strong technical background in IT service management. Experience in leading teams and managing service delivery processes. Excellent problem-solving and communication skills. Knowledge of ITIL frameworks and service management best practices. Why Join Cloud Raptor? Work with cutting-edge Cloud technologies and major Global Enterprise Collaborate in a dynamic, inclusive, and growth-oriented environment. Access opportunities for professional development and career advancement.
