Role & responsibilities Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook, and printers in terms of hardware and configuration issues of assigned branches Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction. Collaborate with other IT teams to resolve complex technical issues. Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs). Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements. Periodic business user connect & tracking of actionable. Physical Asset verification. OS Installation & Upgradation. Preferred candidate profile Strong knowledge of desktop and laptop hardware, OS, and network troubleshooting. Hands-on experience with LAN technologies, switches, printers, and Microsoft Outlook. Familiarity with IT ticketing tools and SLA-based support environments. Good understanding of IT security practices and compliance requirements. Excellent communication, customer-facing, and coordination skills. Ability to work independently across multiple branch locations and manage priorities effectively. Certifications such as A+, N+, CCNA, or MCP will be an added advantage.
Role & responsibilities Manage the entire project delivery lifecycle , from initiation through planning, execution, monitoring, and closure. Define project scope, timelines, and deliverables in alignment with business requirements and resource capabilities. Act as the primary point of contact for clients or business stakeholders , ensuring transparency and satisfaction throughout the engagement. Monitor and manage project risks, issues, and dependencies , with timely escalation and resolution. Track and report delivery performance using KPIs , SLAs,. Manage budgets, resources, and project financials , ensuring cost efficiency. Drive process improvements and contribute to delivery excellence frameworks. Preferred candidate profile Proven experience in project management or delivery management in IT, software, or service-oriented environments. Strong understanding of project management methodologies (Agile, Waterfall, or hybrid models). Excellent communication, stakeholder management, and client-facing skills. Strong analytical, problem-solving, and decision-making abilities. Proficiency in project management tools (Jira, MS Project, Asana, or similar). Ability to manage multiple projects simultaneously and work under tight deadlines.