Service Delivery Manager

Role & responsibilities

1. Manage the entire project delivery lifecycle

   , from initiation through planning, execution, monitoring, and closure.

2. Define project scope, timelines, and deliverables

    in alignment with business requirements and resource capabilities.

3. Act as the primary point of contact for clients or business stakeholders

   , ensuring transparency and satisfaction throughout the engagement.

4. Monitor and manage project risks, issues, and dependencies

   , with timely escalation and resolution.

5. Track and report delivery performance using KPIs

   , SLAs,.

6. Manage budgets, resources, and project financials

   , ensuring cost efficiency.

7. Drive process improvements

    and contribute to delivery excellence frameworks.

Preferred candidate profile

• Proven experience in project management or delivery management in IT, software, or service-oriented environments.
  
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid models).
  
• Excellent communication, stakeholder management, and client-facing skills.
  
• Strong analytical, problem-solving, and decision-making abilities.
  
• Proficiency in project management tools (Jira, MS Project, Asana, or similar).
  
• Ability to manage multiple projects simultaneously and work under tight deadlines.