Service Delivery Manager

Hexaware Technologies

15 - 20 years

11 - 15 Lacs

mumbai pune chennai

Posted:1 day ago| Platform:

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Skills Required

service delivery insurance test automation qa automation redshift gcp waterfall jenkins bigquery etl jira azure s3 erp alm airflow sla databricks stakeholder management compliance agile aws informatica finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD - Introduction

A results-driven Service Delivery Manager to lead end-to-end delivery of cloud, data & analytics and ETL programs. The role focuses on ensuring on-time, on-budget, high-quality delivery, driving client engagement, and managing distributed teams across Agile/Waterfall environments.

Role:

Service Delivery Manager

Key responsibilities

Own delivery of multiple projects/programs (scope, schedule, budget, risks, stakeholders)
Manage cross-functional teams (onshore/offshore), resource planning and capacity management
Ensure quality and SLAs through robust QA, test automation and data testing practices
Drive cloud transformation and data platform deliveries (Azure, GCP, AWS, IICS)
Coordinate release, CI/CD, environment and production support activities
Communicate status, risks and mitigation plans to stakeholders; publish metrics and closure reports
Lead continuous improvement: process, automation, tools and cost optimization
Participate in proposals, estimations and solution feasibility assessments

Required skills & experience

5+ years in Service Delivery / Delivery Manager roles; ~15-20 years in IT preferred
Strong experience in Data & Analytics, ETL and cloud migrations (Azure, AWS, GCP, Informatica Cloud/IICS)
Hands-on understanding of data platforms: ADF, Databricks, BigQuery, Redshift, S3, GCS
Familiar with CI/CD and orchestration tools: Jenkins, Airflow, Redwood RMJ; test management tools (JIRA, qTest, HP ALM)
Proven ability to manage QA, test automation and data validation practices
Domain exposure to Insurance (P&C), Supply Chain and ERP/Finance is a plus
Behavioral competencies Strong stakeholder management and client-facing skills
Excellent communication, leadership and team-building capabilities
Risk-focused, pragmatic decision-maker with a drive for measurable outcomes
Success metrics On-time delivery, adherence to budgets, SLA compliance, quality metrics (defect rates, test coverage) and client satisfaction

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